Doral Volkswagen

Excelente!!! I was greeted by name by the service advisor, and was given options for service. The loaner vehicle was available immediately, and the service was per I was greeted by name by the service advisor, and was given options for service. The loaner vehicle was available immediately, and the service was performed under the promised time. Overall a great service experience. More

Great Service Team Just purchased my car used & took it in for my 1st service (30k), service team was great in explaining what was needed. Car was serviced quickly & re Just purchased my car used & took it in for my 1st service (30k), service team was great in explaining what was needed. Car was serviced quickly & ready before time promised. Also received shuttle back to the office, which was very convenient. More

Good quality service The service was great. I just took my vehicle in to be serviced. They were friendly and on time. They even estimated exactly how long everything was g The service was great. I just took my vehicle in to be serviced. They were friendly and on time. They even estimated exactly how long everything was going to take. More

Best Service department Dealer I have 2 VW's, I had a some mechanical issues and took the cars to Esserman VW, Service adviser was very professional, he explained to me what the pro I have 2 VW's, I had a some mechanical issues and took the cars to Esserman VW, Service adviser was very professional, he explained to me what the problem was and gave me an estimate for the repair. he was very honest. I get my car repaired and I was very satisfy with the result. Since this is the second issue I have, I will not take my VW's to any other dealer than Esserman. Very professional and fast service. More

Service department I horrible experience in esserman Acura the lady from service was super super rude because I told her that my brand new Acura Rdx2014 my paint job wa I horrible experience in esserman Acura the lady from service was super super rude because I told her that my brand new Acura Rdx2014 my paint job was done wrong it's rusting and she said that even her 80 thousand dollar BMW car has that am sorry but she didn't have the need to say her personal things if she had an 80 thousand dollar car and BMW what is she doing working for the Acura. She even had the aducity to say that they will wax my car for free but that was curtusiy from part of the Acura excuse you but I have given 6 thousand dollars for my car. That women was super rude she was the one that had her leg injured in the past. She even got loud on my mother she needs to take some customer service classes. More

THE FIRST DAY OF SPRING Francisco, my service representative, is like the nicest, most helpful and pleasant service representative I have ever had during my many, many years Francisco, my service representative, is like the nicest, most helpful and pleasant service representative I have ever had during my many, many years of purchasing Acuras. He is like a breath of fresh air. In fact, the whole service experience at Esserman Acura is like living indoors in Wisconsin during one of its worst winters of record, and all of a sudden, on March 20th, the first day of spring, you open the door, and all of your depression is lifted. I know that sounds kind of dramatic, but that's how good the service at Esserman is, and also how good Francisco, my service representative is. Thank you, Esserman! Also, I never gave my input when I bought my 2014 Acura ILX back in February of this year. The gentleman I bought the car from was Mr. Richard LaCara. . . also a VERY, VERY NICE gentleman, and he was so helpful and concerned that I was happy with my purchase. More

No Pressure Thanks to my brother I was introduced to Raynar Holmes, who is a great leasing consultant very knowledgeable with wonderful customer service. Raynar Thanks to my brother I was introduced to Raynar Holmes, who is a great leasing consultant very knowledgeable with wonderful customer service. Raynar works with you to get you in the car you desire with no pressure. The leasing process went very smooth, didn't feel like I just leased a car. More

"I'll Take Care of It" Bismark was friendly, responsive, detailed and efficient in taking care of my automobile's needs. Although I had learned my service advisor was no lon Bismark was friendly, responsive, detailed and efficient in taking care of my automobile's needs. Although I had learned my service advisor was no longer working there, Bismark assured me he'd take care of it...he did! More

No Loaners Available Acura specifically told me I would get a loaner if wait time was over 2 hours but this dealership had none. Lost 1/2 day of work due to this. Didn't f Acura specifically told me I would get a loaner if wait time was over 2 hours but this dealership had none. Lost 1/2 day of work due to this. Didn't find out there was no loaner until I arrived. Shuttle driver was excellent. Very courteous and on time. More

Wonderful dealership I came a little late but still everybody was friendly and understanding. My experience was great and All my questions wee addressed I a very professio I came a little late but still everybody was friendly and understanding. My experience was great and All my questions wee addressed I a very professional way More