Doral Volkswagen

First, I will mention that my Service Advisor was courteous and professional during both visits to Esserman International Volkswagen. The intent of my first visit was to replace the windshield wi courteous and professional during both visits to Esserman International Volkswagen. The intent of my first visit was to replace the windshield wiper arm and to get an oil change. Unfortunately, the arm wasn't available so I made another appointment the following week, but still got the oil change. After leaving the dealership, I noticed that the Check Engine light was illuminated, when it wasn't upon drop-off. If I didn't have to get home to log back onto work, I would have turned around then to see what had happened. During the second visit, I learned that the Check Engine light was illuminated due to the oil cap not being screwed on tightly enough. The Service team apologized for the inconvenience, which was much appreciated. I chose to wait for the windshield wiper arm to be replaced at the dealership. I arrived around 12:50pm and didn't receive my car until 3:30pm. While I can understand that there may have been some back-up due to the holiday, I was disappointed that I wasn't informed until 2 hours into my visit via text that they were still working on my car. The total time for the visit was ~2hrs. 30mins. It would have been nice to know that the repair was scheduled to take so long so I could have planned my day and meetings more effectively. That said, I am content that the wiper seems to be working properly now. More

Excellent service as usual. Especially the attention that I always receive by Ciro Ulloa. I wish you all a very Happy and safe Thanksgiving.day. I always receive by Ciro Ulloa. I wish you all a very Happy and safe Thanksgiving.day. More

I was told they would call me transportation , since the car had a recall which would take about two hours. After, 30 minutes I asked and they told me they would check but no transportation . I waited for a car had a recall which would take about two hours. After, 30 minutes I asked and they told me they would check but no transportation . I waited for an hour with no results and no apologies. More

The service was excellent. Employees are very friendly and professionals. They worked quickly and punctual in the appointment. Ciro Ulloa took care of me very well . and professionals. They worked quickly and punctual in the appointment. Ciro Ulloa took care of me very well . More

Excellent Service!! My car was ready on time. All employees very friendly and willing to help. They also took care of the key batteries that were low. Thanks Robert! employees very friendly and willing to help. They also took care of the key batteries that were low. Thanks Robert! More

Good service and friendly adviser who give me the best options to get the appropriate parts and the best repair to my car in a short time. options to get the appropriate parts and the best repair to my car in a short time. More

Service was quick and detailed. My vehicle was ready in the time I was told. The service department is amazing and my car was clean after the service. I recommend Esserman International VW to everyone! the time I was told. The service department is amazing and my car was clean after the service. I recommend Esserman International VW to everyone! More

One of the few dealerships I have been to where I enjoy servicing my car. There is no pressure in upsellling any un-needed service. And the treatment is very professional servicing my car. There is no pressure in upsellling any un-needed service. And the treatment is very professional More

Amazing dealer, they are following covid protocols and we felt safe. staff is friendly and Luis was very professional and patient. My wife loves her new VW, Thank you Esserman VW Team! felt safe. staff is friendly and Luis was very professional and patient. My wife loves her new VW, Thank you Esserman VW Team! More

The employees were very kind to me. My vehicle was ready in the time I was told. My car was clean and beautiful! Angel took care of it. in the time I was told. My car was clean and beautiful! Angel took care of it. More