Doral Volkswagen

From the initial appointment request to the finished service, the customer service is excellent! Very happy with Esserman service department! Thank you very much for going the extra mile. service, the customer service is excellent! Very happy with Esserman service department! Thank you very much for going the extra mile. More

Work time ready as promised. I have nothing more to add Work time ready as promised. I have nothing more to add because it was just my visit for a change of oil to my vehicle. Work time ready as promised. I have nothing more to add because it was just my visit for a change of oil to my vehicle. More

Wait time is extremely long. I went in for an oil change and a flat tire. I was there since 8 am to 11am. I had my appointment for 8am and left 3 hours later. I was the first customer there and the excuse w and a flat tire. I was there since 8 am to 11am. I had my appointment for 8am and left 3 hours later. I was the first customer there and the excuse was that there was not mechanics. Which does not count as excuse because the people that came later were helped and left before me. My car was left there while people with later appointments were serviced. More

This is the third car I have leased at Esserman International and as every 3 years, I’m very happy to be part of the Esserman family. From the sales person to the service team, they are amazing! International and as every 3 years, I’m very happy to be part of the Esserman family. From the sales person to the service team, they are amazing! More

Great costumer service and very fast compared to the rest of the dealerships. We really enjoyed working with Arelis. She was friendly, professional, well organized and did her best to accommodate to our need of the dealerships. We really enjoyed working with Arelis. She was friendly, professional, well organized and did her best to accommodate to our needs. More

Excellent experience, great manager and sales person, help you with you financial services. I highly recommend this dealer, for any person Excellent service in every department! help you with you financial services. I highly recommend this dealer, for any person Excellent service in every department! More

The best sales person. Jessie Gomez was extremely professional and courteous. She was not forceful at all. She was very knowledgeable and helpful at all times. professional and courteous. She was not forceful at all. She was very knowledgeable and helpful at all times. More

Great service and people but waiting time to sign papers too long Thank you for submitting this survey. Hope it will help you . Good day too long Thank you for submitting this survey. Hope it will help you . Good day More

It took over 3 hours for a oil change and check engine light with an appointment. No apology for such a long time except the technician mentioning how slow it was that day... light with an appointment. No apology for such a long time except the technician mentioning how slow it was that day... More

My salesman, Ali, provided phenomenal customer service. Got me what I wanted. The finance team was responsive and they ensured things went smoothly for us. Got me what I wanted. The finance team was responsive and they ensured things went smoothly for us. More