Donalson Chevrolet Buick GMC

Great salesman from Donaldson GMC, Merritt Stiles was a pleasure to work with during the buying process. pleasure to work with during the buying process. More

The staff made the purchase quick and easy, they were very knowledgeable on the vehicle and finance process. very knowledgeable on the vehicle and finance process. More

The service department at this dealership is in my opinion the best around. Very knowledgeable and reliable. opinion the best around. Very knowledgeable and reliable. More

I purchased a Buick Encore on 9/2/24 from Casey Trahan! Had talked to him before getting there and he had the perfect vehicle picked out by the time I arrived. Everything went smoothly. Casey went throug Had talked to him before getting there and he had the perfect vehicle picked out by the time I arrived. Everything went smoothly. Casey went through everything on his end. Anything that had to deal with financial went through another person. As we waited he has me sign all paperwork dealing with vehicle including paperwork on a referral bonus. My daughter Anna Coke was listed on that. He went over Labor Day incentive and asked which gift I wanted, which I responded Yethi Cooler. At that time Keenan from Financial came and got me. He took me back and ran through everything having me sign on computer. The only detailed information he gave me was to try and sell me extended warranty, which I did and who was financing vehicle. He told me everything would be on a flash drive, which he gave me. All took less than 5 minutes. From there went back to Casey who went to get my vehicle detailed and ready to hand over to me. Upon heading out I remembered the Yehti Cooler, which Casey ran back to get. He returned to inform me Keenan told him that he had already told me I was getting nothing because of all rebates/discounts he sold me the car for! At that point I was furious because never did that come out of that man's mouth. Don't lie about something never discussed. I would have taken it better if he had just said "due to how cheap you purchased car I can't offer gift." But don't lie! Also called yesterday because my daughter contacted me to say in past was contacted just afterwards to let her know she would be getting a referral bonus. He informed me nothing had been submitted. Now that seems odd everything else he got but that 1 piece of paper. I will not be using you or sending anyone your way due to Financial guy Keenan. Very unprofessional!! Not happy about being conned. More

Kind,friendly,courteous,caring,selfless and motivated people encouraging you every step of the way. people encouraging you every step of the way. More

First of all I want to say thank you to the entire staff. I started looking online at vehicles due to a vehicle accident. A few hours later I talked to someone on the phone after they called me and continued I started looking online at vehicles due to a vehicle accident. A few hours later I talked to someone on the phone after they called me and continued to text every 2-3 weeks. It took insurance 3 months to resolve payoff of the damaged vehicle. Received a text literally the day after my claim was resolved and went up there labor day to test drive a vehicle with Mr. Charlie (ChaCha). 2 hours later after financing was done and the vehicle was detailed we were headed home. The experience we had was the best I have had in 20 years. More

Called to schedule service Jewel was very helpful and pleasant to speak with she helped find a day and time that worked for me and the day I arrived was greeted by a service advisor and the service took pleasant to speak with she helped find a day and time that worked for me and the day I arrived was greeted by a service advisor and the service took about an hour couldnt be more satisfied. More

Greg and Perry are outstanding! ! Great to work with! Great help in the Parts Dept on getting my floor mats also! ! Great to work with! Great help in the Parts Dept on getting my floor mats also! More

The people at Donelson are very kind and helpful, technicians were very knowledgeable and explaining what problems my vehicle had, and how to resolve the problems. Unfortunately, it is GM’s ongoing p technicians were very knowledgeable and explaining what problems my vehicle had, and how to resolve the problems. Unfortunately, it is GM’s ongoing problem with the eight speed transmissions that may actually have me back at the dealer again. Donelson will be my choice for service. More

Quick and friendly customer service. No long wait she said about an hour and that is exactly how long it took. No long wait she said about an hour and that is exactly how long it took. More