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Donalson Chevrolet Buick GMC
Silsbee, TX
1,499 Reviews
Welcome to the ALL NEW Donalson Chevrolet Buick GMC in Silsbee, TX!
Here in the Silsbee area, when drivers are searching for the renowned quality and caliber of a reliable Chevrolet, Buick, and GMC vehicle, they know they can come to Donalson Chevrolet Buick GMC. We look forward to continuing to serve Texas drivers with brand-new and pre-owned vehicles for a long time to come. We're committed to serving our customers in Beaumont, Jasper and Sour Lake with sales, selection, service, financing, and much more.
At Donalson Chevrolet Buick GMC, We're About More Than New Chevrolet, Buick, and GMC Models
It's true that we have a variety of new and used Chevrolet Silverado 1500, Buick Encore GX, and GMC Sierra 1500, but we also provide you with customer service when you bring your vehicle in for repairs and maintenance, and by offering help with financing. We are a full-service dealership that assists you with every step of the ownership process. Our team at Donalson Chevrolet Buick GMC knows that you have a lot going on, and we're here to help lessen the burden.
Want to know even more about Donalson Chevrolet Buick GMC? Pay us a visit!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,499 reviews
August 03, 2024
Service was quick and efficient personnel always friendly and knowledgeable. Have been using this dealer for 15 years and always go back. and knowledgeable. Have been using this dealer for 15 years and always go back. More
by SUEDUGAT
Verified Customer
August 02, 2024
Donalson has in my opinion has the very best service dept in the entire area!!! I have been taking my Cadillacs there for oil changes, and all other services large or small for many years and always have ama in the entire area!!! I have been taking my Cadillacs there for oil changes, and all other services large or small for many years and always have amazing customer service and great service on my automobiles!! It is not the closest dealership service dept to my home but is definitely worth the drive!!! I recommend them to everyone. Jewel and Janna are long time service representatives and are the absolute best you could find anywhere as are the rest of the friendly efficient staff. Thank you Donalson Service Dept for providing exceptional customer service!! More
by D.TALBERT
August 01, 2024
The service center made it so easy to make an appointment. They took care of my oil change and tire rotation in a very reasonable amount of time. They let me know of what I had left for service appointment. They took care of my oil change and tire rotation in a very reasonable amount of time. They let me know of what I had left for service calls that come with purchase of my new car. More
by CHALMA51
August 01, 2024
Real nice experience took care of all my questions and needs. Glad to recommend to friends needs. Glad to recommend to friends More
by rlguseman
July 29, 2024
Great experience they meet all our needs, great customer service will definitely refer family/friends! service will definitely refer family/friends! More
by CRISM409
Employees Worked With
July 29, 2024
Was greeted by the service tech on arrival. Told me what I had an appointment for and signed the work sheet and then she pointed me towards the break room. After 30 minutes she came and got me Told me what I had an appointment for and signed the work sheet and then she pointed me towards the break room. After 30 minutes she came and got me and said my truck was ready. Signed forms and left.Nicole was the service advisor. More
by nj0314
July 27, 2024
The truck itself, the financing terms and the efficiency of Donalson were very good. However, the customer service was horrendous. I’ll spare the details because I told the manager I would, but even after g of Donalson were very good. However, the customer service was horrendous. I’ll spare the details because I told the manager I would, but even after getting my issue resolved, I was met with incredible lack of professionalism and quite frankly, immature behavior. Very odd considering this dealership has particularly high reviews. More
by cbaione1010
Employees Worked With
Other Employees :
Marty- he was phenomenal! Not quite sure what happened to him though.
July 24, 2024
Janna the service rep was very helpful and nice. This last trip was the fifth trip in to have the tailgate recall fixed and it still hasn’t been repaired. This last trip was the fifth trip in to have the tailgate recall fixed and it still hasn’t been repaired. More
by kjohnson925
Employees Worked With
July 22, 2024
Always fast friendly and efficient. Wouldn't go anywhere else. Have been with them for years. Wouldn't go anywhere else. Have been with them for years. More
by BECKYATHERTON
July 20, 2024
Always provides excellent service. Meagan runs a top notch operation. All employees are always friendly and helpful. Meagan runs a top notch operation. All employees are always friendly and helpful. More
by MGOAD
