Donalson Chevrolet Buick GMC

I contacted the service department to inquire about a recall on my vehicle. The needed part was not in stock so I am waiting for it to be ordered and then the work will be performed and I can evaluate th recall on my vehicle. The needed part was not in stock so I am waiting for it to be ordered and then the work will be performed and I can evaluate the service. More

We purchased our last two vehicles here and kept the first over 10 years. The second, purchased in 2022, has had multiple issues with the same module, with terrible, excuse-making, condescending, contra first over 10 years. The second, purchased in 2022, has had multiple issues with the same module, with terrible, excuse-making, condescending, contradictory, and flat-out lying service experience throughout, particularly with the transmission we just replaced under warranty. They had vehicle 4 weeks, with an advisor telling me I was “lucky” to have a loaner after 4 weeks of different reasons why transmission work hadn’t yet begun on my vehicle; then, same advisor telling me I didn’t have to purchase vehicles at Donaldson, or have them serviced there. We were given a choice of spending thousands on a brand-new transmission with 0 miles, or accepting the reworked warranty transmission, with a guarantee that it would have less than 6 k. When husband picked up SUV, no one was there to speak to him. The receipt indicates the warrantied transmission has 60k miles, not the previously guaranteed lesser amount. We still have not received an explanation over a week later. We purchased because of our stellar experience with Donalson for over 10 years. That customer service is evidently no longer the case. More

The staff was very friendly. The oil change and tire rotation on my vehicle were completed quickly. The oil change and tire rotation on my vehicle were completed quickly. More

Always super easy transaction with everyone up there. Can not say enough good thing about everyone. Always helpful and courteous to me and my whole family! Can not say enough good thing about everyone. Always helpful and courteous to me and my whole family! More

Friendly service rep. She got my parts ordered and informed me of everything she did. She got my parts ordered and informed me of everything she did. More

The people and Everything was easy and ready to go to make it stress free make it stress free More

I like how clean the Dealership is kept in general, but especially like how clean and organized the Service Department is kept. especially like how clean and organized the Service Department is kept. More

The dealership was very perfessional and polite . Didn't take long to complete the contract. And I will recommend them to another customer. Their number 1 in my book. Didn't take long to complete the contract. And I will recommend them to another customer. Their number 1 in my book. More

It’s always a pleasure to do business with Donalson motors and Charlie Ozan. Charlie makes it easy to get things done. motors and Charlie Ozan. Charlie makes it easy to get things done. More

Great dealership would recommend 5 stars easy to work with friendly home town deal vibes with friendly home town deal vibes More