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Donalson Chevrolet Buick GMC
Silsbee, TX
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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This dealership has awesome service. Everyone is super friendly and work is efficient and quick Everyone is super friendly and work is efficient and quick More
Quick to resolve any issues and provide the customer with detailed follow up. Easy to coordinate with and willing to work around any schedule to accommodate a busy schedule. detailed follow up. Easy to coordinate with and willing to work around any schedule to accommodate a busy schedule. More
Bob Tarver was very knowledgable and thorough. Keenan the finance guy explained the process very efficiently and in a timely manner. Jewel in service was very efficient as well. Keenan the finance guy explained the process very efficiently and in a timely manner. Jewel in service was very efficient as well. More
They were respectful kind helpful they also worked really hard in help me help my kids out in getting a vehicles hard in help me help my kids out in getting a vehicles More
While the service was excellent from start to finish, the big surprise at payment was not. We would have brought a check had we known there would be a 3% fee for credit card payment. My suggestion: either bu big surprise at payment was not. We would have brought a check had we known there would be a 3% fee for credit card payment. My suggestion: either build the fee into the cost since the majority pay with card now OR notify the customer when calling to inform them that their vehicle is ready so they can have the option to avoid the fee. That adds up on large repair bills. More
Trade in value very low, still to this day have not received our second Key fob, no one contacts us very pour communications, i would not recommend this dealer at all. We drove for several hrs to buy t received our second Key fob, no one contacts us very pour communications, i would not recommend this dealer at all. We drove for several hrs to buy this vehicle because mainly the color & was disappointed on the whole time consuming process . More
Jana was awesome! She got my parts ordered and got me in quick to get my suv fixed. She got my parts ordered and got me in quick to get my suv fixed. More
Everyone was super nice and helpful. Very patient and accommodating. Will go back for sure Very patient and accommodating. Will go back for sure More
Excellent experience. was very quick and easy and everyone was professional. I will definitely be back was very quick and easy and everyone was professional. I will definitely be back More
I went in to have service done on my car. The item they replaced affected the oil in my car. The Oil Cooler had not been working and all my oil was dirty, brown, and had a burnt smell. When I The item they replaced affected the oil in my car. The Oil Cooler had not been working and all my oil was dirty, brown, and had a burnt smell. When I went to go get my car, they left the dirty stinky burnt oil in there. I don't understand because I thought the oil is the life blood of vehicles. Anyway, I was not pleased to find out they did not address this problem when they had a chance to change it while it was in the shop. Now, I have to make a special trip back to have that done. Other than that problem, the staff kind and efficient. More