Don Miller Subaru West

Great car, great service My fiancé and I purchased a 2016 Crosstrek last December, and we just love this car. It fits our lifestyle perfectly (and the AWD is great for Wiscon My fiancé and I purchased a 2016 Crosstrek last December, and we just love this car. It fits our lifestyle perfectly (and the AWD is great for Wisconsin winters). We had a wonderful experience with the folks at Don Miller West, and were impressed by the attentive, friendly service of the whole team, especially Charlie. John in the finance department was very easy to work with, and he made an effort to answer all of our questions in order to set us up with a package that suited our needs. Also, Steve was incredibly knowledgeable on the features of the car, and its optional features. We would definitely work with this dealership again. More

Buyng a car I had a pleasant experience, when dealing with Kyle, in making my decision to buy a car. He provided all the important details, which I requested, wit I had a pleasant experience, when dealing with Kyle, in making my decision to buy a car. He provided all the important details, which I requested, with no pressure, He did this with brevity, which I also appreciate. He was friendly and thoughtful regarding my future requests. More

Excellent Experience I found my car on line, received a price quote on line, went in to test drive it, and drove my new car home all in the same day. There was no hassle, I found my car on line, received a price quote on line, went in to test drive it, and drove my new car home all in the same day. There was no hassle, no haggling necessary. My research was done ahead of time, so I knew their online price was a great deal. Excellent, straight forward, and pleasant experience.p More

Professional service! Extremely pleased with Steven Schober's (salesperson) professionalism: honest, personable and knowledgeable. Also, I want to mention Dave, the sales m Extremely pleased with Steven Schober's (salesperson) professionalism: honest, personable and knowledgeable. Also, I want to mention Dave, the sales manager, because of them I walked away happy with my 4th Subaru (third from Don Miller)! More

Straight forward approach They won my business because of the straight forward way they dealt with me. Very competitive pricing and didn't waste my time discussing things with They won my business because of the straight forward way they dealt with me. Very competitive pricing and didn't waste my time discussing things with each other. Both Rod and Dean delivered excellent service and knew there product. I drove a extra hour to do business with this dealership. More

No love I basically shopped both Don Miller dealers in Madison. Both, would not let me anywhere near a WRX unless they had a deposit in hand. I may be under 3 I basically shopped both Don Miller dealers in Madison. Both, would not let me anywhere near a WRX unless they had a deposit in hand. I may be under 30, but I had the cash to spend on the car anytime and I really think they just judged me based on age and said no. I was not looking to test drive to beat the car, just wanted to compare to the GTI that Zimbrick had no problems letting me get behind the wheel of (and encouraged me to beat on). Overall, never called or checked in after I inquired about the WRX. More

Felt like old school approach to selling cars I went to Don MIller for the Subaru Legacy. While the car was very nice and was one of my top choices, the experience with the sales consultant (Matt I went to Don MIller for the Subaru Legacy. While the car was very nice and was one of my top choices, the experience with the sales consultant (Matt G.) was just plain dull and lacking, especially when compared to the customer service I received at two other local dealerships. It always felt like the sales consultant just didn't connect with what I was asking, or what I was interested in, and instead provided me with generic sales pitches about the car. Even meeting with the sales manager wasn't much better. When it came time to get a quote, they were unwilling to budge on the first number they gave me, which was higher than quotes I had collected from other Subaru dealerships. It was basically a "take it or leave it price", with no apparent wiggle room. On the contrary, the other dealerships were willing to work with me on pricing, and even took into consideration the other quotes I had gotten online from dealerships and price-quoting services. They even helped to thoroughly explain the numbers to me, which I never felt like the Don Miller team was willing to do. I would've bought the Legacy had the sales team just worked with me a little bit, but ultimately, they made it seem like I was just another customer in this long line of Subaru buyers. The other dealerships worked harder at getting my business, and making me feel like they wanted me as a life-long customer of theirs. If I ever consider buying a Subaru in the future, I'll probably travel outside of Madison just to avoid going to Don Miller. More

Excellent, Simple and Professional Approach to Car selling. Great customer service from start to finish. We managed to negotiate a price with Eric online, on arrival everything was as promised without any surpr Great customer service from start to finish. We managed to negotiate a price with Eric online, on arrival everything was as promised without any surprises, Ted was wonderful in showing the car and explaining things, and managed to do the paperwork efficiently and effectively. Very pleased with the service. More

Thanks Ted! It was a pleasure to meet and to work with sales representative Ted Ruiz de Chavez. He asked intelligent questions about my automotive needs and dri It was a pleasure to meet and to work with sales representative Ted Ruiz de Chavez. He asked intelligent questions about my automotive needs and driving style. He actually listened to my answers and was able to sell me a vehicle that I’m already happy with. I appreciated his patience, particularly during the new vehicle orientation. More