Don Davis Nissan | Page 20

Keenan Clark is a very kind, professional young man. He didn't pressure me into buying but allowed me time. After several weeks had gone by he simply text to see if I was still in the market to buy. He didn't pressure me into buying but allowed me time. After several weeks had gone by he simply text to see if I was still in the market to buy. I went ahead and came into see what savings and deals the dealership had. I would highly recommend this young man to any of my friends and family. All I can say is keep doing what you do Keenan. Your professionalism will go along way. More

I really wish the dealership had loaner vehicles when we have to drop off our car. That will be playing a factor and where I buy my next vehicle because I can’t sit at a dealership for hours and I need a ve have to drop off our car. That will be playing a factor and where I buy my next vehicle because I can’t sit at a dealership for hours and I need a vehicle when my vehicle is being serviced. More

Logan was very attentive to me and my vehicle during my service appointment. He kept me informed of recommendations and also was very welcoming upon my arrival. service appointment. He kept me informed of recommendations and also was very welcoming upon my arrival. More

He gave me a really good overview of a Nissan maxima, I’m really interested in getting one. He was very helpful in all the information regarding the car really interested in getting one. He was very helpful in all the information regarding the car More

Being totally honest, the process was rushed. They didn't give me time to think about purchasing the car. They didn't give me time to think about purchasing the car. More

They were courteous. They had the car completely done in the time frame they quoted. They had the car completely done in the time frame they quoted. More

Service is always fast and friendly. They are informative when questions are asked. My vehicle has been going since 2008. They are informative when questions are asked. My vehicle has been going since 2008. More

My maintenance visit at Don Davis Nissan went great - my car was ready quickly and they provided me with a comprehensive report on my vehicle. car was ready quickly and they provided me with a comprehensive report on my vehicle. More

Everything was performed in a timely manner. Communication was ongoing. Will continue to recommend the dealership Communication was ongoing. Will continue to recommend the dealership More

I had a simple task to be done at the dealership—a battery replacement. However, when I got the vehicle home, I noticed the bonnet was latched only on the secondary lock and hadn’t been shut properly. battery replacement. However, when I got the vehicle home, I noticed the bonnet was latched only on the secondary lock and hadn’t been shut properly. Trusting my instincts, I decided to check the engine compartment before securing the bonnet fully. To my shock, I found the air filter removed from its compartment and left lying on top of the battery. Additionally, one of the bolts from the arm-like structure over the radiator was missing. I realized this was likely because, on a Nissan Murano, replacing the battery requires more effort than on most vehicles, necessitating the removal of this part. To make matters worse, I discovered that the driver-side window wouldn’t auto-close. I had to keep pulling the lever to get it to close fully—an issue caused by the battery replacement resetting the vehicle’s memory. The next day, I took the car back to the dealership to address these problems. They assured me it would be fixed, and although the window issue was simple to resolve, I wanted them to see how their oversight had fallen short of professional standards. A couple of hours later, the service advisor called to inform me they needed to run diagnostics for $99. I disagreed, explaining that the windows only needed reprogramming, and I could handle that myself. However, I still insisted on speaking with the service manager. That evening, I met with the manager, who visually inspected the car and acknowledged the missing bolt. By that time, I had already reprogrammed the windows myself. I waited while they re-serviced the vehicle, but unfortunately, the next day, I discovered another issue—the hatch button on the dashboard no longer worked. The hatch could only be opened or closed using the remote fob. For the third time, I returned to the dealership, where they reprogrammed the hatch button. This entire experience left me questioning how a renowned dealership could be so careless and unprofessional. Can I still trust them to work on my car? Incidents like these tarnish their reputation, erode customer trust, and harm their credibility. Thank you. More