Don Davis Nissan

Subject: Customer Warning Regarding My Experience with Don Davis Dealership in Arlington, TX To my fellow veterans, friends, family, and the general public, I want to share my recent experience with Don Davis Dealership in Arlington, TX To my fellow veterans, friends, family, and the general public, I want to share my recent experience with Don Davis Dealership in Arlington, Texas, so others can make an informed decision before purchasing a vehicle there. After many years of buying cars, this has been the most disappointing and frustrating experience I have ever encountered. At the beginning of the sales process, the staff—including salesman Brandon Stone, and Sales Manager Kelsey Gram, —were friendly, professional, and eager to earn my business. Unfortunately, that level of customer service ended once the sale was completed. The day after purchasing my 2025 Volkswagen, I took the vehicle to a Volkswagen service department for a routine inspection. During that visit, I was informed that the vehicle had significant alignment issues. I immediately contacted Don Davis to address the problem. Although they were initially reluctant, they eventually agreed to inspect the vehicle. After keeping the car, I was told there was nothing wrong and that they had rotated the tires. Because I remained concerned, I took the vehicle to my trusted independent repair shop for another inspection. The vehicle failed the alignment test again. I presented both alignment reports—from the Volkswagen service department and my independent mechanic—to Don Davis, demonstrating that the vehicle still had alignment issues despite their inspection the previous day. Rather than addressing my concerns professionally, I felt that my legitimate safety concerns were dismissed. Instead of working toward a reasonable resolution, I was made to feel as though my concerns were being treated as an inconvenience. Ultimately, I decided to return the vehicle. To make matters worse, I was informed by salesman Brandon Stone and General Manager Tunde Ogundele that no shuttle service was available to take me home, leaving me to pay $45 out of pocket for a Lyft ride. I invested $2,000 as a down payment and committed to financing more than $22,000 for a vehicle that, based on two independent inspections, had unresolved alignment issues that raised concerns about its safety. In my experience, customer safety and satisfaction took a back seat to completing the sale. Based on my personal experience, I cannot recommend Don Davis Dealership in Arlington, Texas, to anyone. I especially encourage my fellow veterans, friends, and family to carefully consider this experience before choosing to do business there. I also intend to file formal complaints with the Better Business Bureau and any other appropriate consumer protection agencies so that my experience is documented. My hope is that by sharing my experience, others will be better informed before making such a significant financial investment. More

Alexander (Alex) was awesome! Despite the fact that he's new to the auto sales industry, Alex has outstanding potential! Keep it up Alex, you're doing great! Despite the fact that he's new to the auto sales industry, Alex has outstanding potential! Keep it up Alex, you're doing great! More

Purchased a preowned Hyundai Palisade Oct 2025. I will say it is a very nice car. After some fairly lengthy negotiations we came to terms on price and payment. When it came time to sign paperwork t I will say it is a very nice car. After some fairly lengthy negotiations we came to terms on price and payment. When it came time to sign paperwork the terms had changed and they tried to slide some mandatory "crap" in that I didn't want. After a few less than wonderful conversations I went ahead with the purchase. One of the things that was included was 1 year of the "Don Davis Guarantee" which covers lost keys, scratches, among a few other items I believe. Well when it came time to take advantage of this program I cannot get anyone to call me back to get a claim going. I'm in week 3 of trying and I'm tired of trying so I turn into a keyboard warrior in hopes that I may save at least 1 more person the drama of lack of customer service from this place. do yourself a favor and purchase somewhere else. More

We are repeat customers at Don Davis and have now purchased a total of four vehicles from this dealership. We highly recommend Sales Consultant Swavey and Finance Manager Sam. Both of them went purchased a total of four vehicles from this dealership. We highly recommend Sales Consultant Swavey and Finance Manager Sam. Both of them went above and beyond to make our deal happen. Even though we didn't finish closing the deal until 9:30 PM, they remained professional, patient, and positive throughout the entire process. In the end, everyone walked away happy. Thank you both for your hard work, dedication, and for taking such great care of us. We truly appreciate everything you did to make this a smooth and enjoyable experience. More

They take the time to listen and to find out what your needs are. Very helpful. needs are. Very helpful. More

Made the process of trading my car in so easy! Highly recommend going to see Swavey!! Highly recommend going to see Swavey!! More

Absolutely My best Nissan Salesperson. . Swavey got the vehicle and price we needed.. I highly will recommend her in the future to other people . Swavey got the vehicle and price we needed.. I highly will recommend her in the future to other people More

If you are interested in a Nissan vehicle, highly recommend Swavey at Don Davis Nissan in Arlington, Texas! This was the second vehicle my wife and I purchased from Swavey. She made us feel like fami recommend Swavey at Don Davis Nissan in Arlington, Texas! This was the second vehicle my wife and I purchased from Swavey. She made us feel like family and drove off in the perfect vehicle! At first, we resulted in an impasse, but returned later that day as we were notified of miscommunication within the sales staff for an additional vehicle we were interested in. Everyone we encountered made the process very easy, professional, and worked with us to make the deal happen. Swavey went above and beyond for us!! We were also able to obtained an extended warranty with gap insurance within our budget! We will be returning in the future for additional Nissan purchasing! More

I have purchased or leased many nissan vehicles over the years from this dealer. All have been great my old salesman retired when It came time to renew my lease I was introduced to Swavey she was extremely years from this dealer. All have been great my old salesman retired when It came time to renew my lease I was introduced to Swavey she was extremely knowledgeable about the inventory and greatly helpful thru the process. I miss the old salesman and wish him well. Although Swavey made me feel at home and will take up the the spot very nicely. Thanks Swavey and Don Davis GREAT JOB! More

It has a clean, comfortable waiting area with free snacks and beverages while you wait. It was so nice working with Swavey. She was not pushy or demanding about anything. She had a lot of patience to listen and beverages while you wait. It was so nice working with Swavey. She was not pushy or demanding about anything. She had a lot of patience to listen and understand my wants and needs and addressed all my issues.before and after the sale. I would highly recommend her to anyone for a great sales experience. More