22 Reviews
Write a Review22 Reviews of Charles Reynolds
May 31, 2024
I am extremely disappointed and outraged that your service dept would approach a 16 yo minor for upgrades for expensive services. How dare you take advantage of a young lady who has limited knowledge service dept would approach a 16 yo minor for upgrades for expensive services. How dare you take advantage of a young lady who has limited knowledge of her vehicle and scare her into getting a service she does not need! It cost her $100 for something she didn’t need because your service agent scared her into thinking it might be dangerous to drive her vehicle without the service. Outrageous! And we have paid for a 4 year service plan so she didn’t have to worry about it. This is unacceptable More
May 30, 2024
The service overall was completed to satisfactory on my vehicle. However, I do believe there could be improvement in customer interactions. I would have appreciated a face to face conversation about the st vehicle. However, I do believe there could be improvement in customer interactions. I would have appreciated a face to face conversation about the status of a vehicle rather than just text. Making connection with the customer builds repor. More
May 19, 2024
They always take care of me and my cars needs! I was running a little late and arrived as soon as they closed! I felt a bit rushed, I know we all want to get out on time and that’s my apologies! A I was running a little late and arrived as soon as they closed! I felt a bit rushed, I know we all want to get out on time and that’s my apologies! A customer who comes often just doesn’t want to feel that, happy customer will always be around! More
May 01, 2024
Wonderful customer service he kept me informed about my vehicle. He cared enough to ask me about my day!!! vehicle. He cared enough to ask me about my day!!! More
Other Employees Tagged: Jeremy Johnson, Casandra Rodriguez, Logan Mims , Marvin Miller the best in the business and I will only purchase a vehicle from Marvin.
April 08, 2024
Son muy atentos siempre que voy hacer mi cambio de aceite o cualquier otro chequeo que necesita mi carro . o cualquier otro chequeo que necesita mi carro . More
Other Employees Tagged: Mauricio Marchant, Sammy Neria, Jeremy Johnson, Miridiam Ramirez, Seth Baer, Adrian Alonso, Logan Mims, Daniela Escobedo , Anna Kline