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Dolan Toyota
Reno, NV
1,170 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,170 Reviews of Dolan Toyota
January 12, 2013
Whenever I am looking for a new vehicle, I can always trust that I will find exactly what I need at the price I can afford. The staff has always delivered care and quality as well as giving me considera trust that I will find exactly what I need at the price I can afford. The staff has always delivered care and quality as well as giving me consideration as a valued customer. Beth Pollard and her team are trustworthy and want to satisfy and earn trust with their clients. More
by biomike
Employees Worked With
Beth Pollard, Justin "Briefcase" Longtin
January 12, 2013
I inquired about a vehicle online and got an email online saying I was assigned to Connor O'Day. The online response and Connor's immediate follow-up got me into Reno Toyota first. Several other dealers were saying I was assigned to Connor O'Day. The online response and Connor's immediate follow-up got me into Reno Toyota first. Several other dealers were slower and, as a result, missed out on the sale. I met with Connor and he did a good job. He listened to what I wanted, showed me the options and was very helpful. I also worked with Brady Dolan and Chris Clark in making the deal. I am impressed that a member of the Dolan family was involved in my used car deal (which was on the lower end of what they sell) and I was glad I was supporting a local dealer with roots in the community. Chris was the finance guy and I appreciated his approach and sense of humor. Usually, I hate the finance guy on numerous levels, but Chris was great. The car I bought had just been traded in so they still had to check it out and service it. I was told this would take about a week. Connor was very good with updating me on it's progress and even offered to pick me up if I needed a ride to come get the car when it was ready. I felt that Connor's customer service was excellent. I like the atmosphere of the dealership. The salespeople are friendly to each other and each other's customer. My 'deal' was made at a desk out in the open which made it feel less high pressure. My car was ready a day earlier than I expected. The only thing I didn't like was there were some scratches that I thought they were going to touch up that I was told wasn't part of the deal. When I first looked at their website they had a promotion for a $25 gift card if you came in for an appointment. I didn't get that because I forgot the coupon when I mentioned it. I had to put the scratches in perspective because, after all, I was buying a USED car so wear is too be expected. It was a 2005 with only 41,000 miles so what's a scratch or two? On the flipside, they did give me free oil changes for a year, free roadside assistance, and a key chain that is nicer than the usual plastic thing with the dealer's name that you get from other places. I think this is standard for them and I appreciated it. The last time I bought a used car at another dealer the only extra I got was attitude from the finance guy and a plastic key fob. When I trade in my other car for a new one in a few years, I will definitely give Connor and Reno Toyota a call. I think it is important to support local businesses, and Reno Toyota has an excellent rating with the Better Business Bureau. More
by Mevan173
Employees Worked With
Chris Clark, Brady Dolan, Connor O'Day
December 28, 2012
Thank You, John Chavez for your Bilingual Experience and Amazing Friendliness . Also the nice way that Mr. John Chavez treat all my Kids and Wife . Amazing Friendliness . Also the nice way that Mr. John Chavez treat all my Kids and Wife . More
by barush
Employees Worked With
John Chavez
December 26, 2012
Beth, Brady, Frank & Justin all treated us with courtesy and did everything they could to make us satisfied with the purchase of our new Camry Hybrid. courtesy and did everything they could to make us satisfied with the purchase of our new Camry Hybrid. More
by Ladybug42
Employees Worked With
Beth Pollard, Brady Dolan, Justin "Briefcase" Longtin
December 23, 2012
We have always had a hard time walking into a dealership parking lot, always stressing about overbearing car salesmen. The experience we had was wonderful with Reno Toyota. We researched on the internet a parking lot, always stressing about overbearing car salesmen. The experience we had was wonderful with Reno Toyota. We researched on the internet and found close to what we wanted, then asked for Hadie who helped us. This experience was very exceptional with his customer service and care. We would recommend Hadie along with the dealership to all. More
by happymike10
Employees Worked With
Hadie Itani
December 20, 2012
Brad and George were both friendly and had great knowledge of the Toyota product. They were patient and helped us find the car that fit with our budget. They took the time to answer ALL our question knowledge of the Toyota product. They were patient and helped us find the car that fit with our budget. They took the time to answer ALL our questions....and we had a lot of them. I would recommend buying a car from Brad or George with confidence that they have your best interest at heart. We felt so strongly about them we went back after buying a Camry and bought a Corolla. More
by Lyonzie
Employees Worked With
George Moran
December 19, 2012
I was only going into this dealership to comparison shop. But I was so impressed with the professional service and lengths the employees went to, to locate exactly the vehicle I was looking for. From the But I was so impressed with the professional service and lengths the employees went to, to locate exactly the vehicle I was looking for. From the color and package to the financing and personal comfort they exceeded all my expectations. Hadie is extrememly knowledgeable about the vehicles and quick to make sure I had everything I needed. He also gave me 'new vehicles 101' instructions on everything in the vehicle that needed work. Connor helped me get all my financial information in prior to going there, and helped me to locate the exact colors I was looking for. I would recommend these employees and this dealership to anyone. EXCELLENT experience. More
by bkdeputy
Employees Worked With
Connor O'Day, Hadie Itani
November 26, 2012
We just bought a new truck from Hadie Itani at Reno Toyota. I would highly recommend working with Hadie. He is a true professional, sincere, and eager to go out of his way/above and beyond to assist us Toyota. I would highly recommend working with Hadie. He is a true professional, sincere, and eager to go out of his way/above and beyond to assist us. Working with Hadie made our car buying experience enjoyable! Thank you! More
by IMax2012
Employees Worked With
Hadie Itani
November 14, 2012
Everyone we came across in the dealership was very nice and helpfull, from Justin who showed us the car and test drove it with me, to Beth who worked very hard to get us the deal we wanted at the price tha and helpfull, from Justin who showed us the car and test drove it with me, to Beth who worked very hard to get us the deal we wanted at the price that was comfortable for us. When Beth was busy with paperwork, Justin would come in to see if there was anything we needed and just visited with us. A very personable young man who went out of his way to make sure everything was going well. I have had issues with Toyota dealerships in the past, but I highly recommend Reno toyota. More
by BeckyOdo
Employees Worked With
Beth Pollard, Justin Longtin, Juan
