
Dolan Toyota
Reno, NV
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1,170 Reviews of Dolan Toyota
I went to Reno Toyota after all day of car shopping. Was exhausted cranky and ready to give up on finding that special car. I met with Keith Page right away, he was nothing but friendly and very patient for exhausted cranky and ready to give up on finding that special car. I met with Keith Page right away, he was nothing but friendly and very patient for how difficult I was being. We needed to find the right car at the right price. He stuck with me never got frustrated, found me a 2011 Nissan Altima and I love it! There was a minor issue with wiring after we purchased it and I called him up right away after all paperwork was signed, he didnt give me any problems that I would expect from other dealerships. Problem was fixed timely and I was well taken care of thru the whole process. The whole experience with Reno Toyata was amazing and nothing like my previous experiences with other dealerships, thanks to Keith Page! I would highly recommend Reno Toyota and especially my sales asociate Keith. He is a tremendous asset to the Reno Toyota team. Shanno Ream 7753381555 More
My husband and I were looking for a replacement vehicle for my "tiny" Subaru. Loved the Subaru but we have a new baby and it got small really fast. Connor had been recommended to us by a friend so we hea for my "tiny" Subaru. Loved the Subaru but we have a new baby and it got small really fast. Connor had been recommended to us by a friend so we headed to the dealership and asked for him. Connor drove us around the lot and up into the garage on a very cold day for about 30-45 minutes. He showed us only vehicles in our price range, he didn't try to talk us up which was really refreshing. I was dreading the car buying experience. We happened upon my new Honda Pilot as we were heading back towards the front dealership. The year/mileage looked like they may have been in our range so he checked it out for us. It had just been turned in as a trade in the day before. We did end up test driving a newer Mitsubishi Endeavor but it just didn't feel like a car that would last to us and have good re-sale. Connor was knowledgeable and if he didn't know he said he didn't know but looked into our inquiries. We never felt rushed or pushed in any way. We took the Pilot for a drive around the lot b/c it hadn't made it through safety and couldn't take it on the road but we really liked it. We ended up putting in an offer and didn't have wiggle room for negotiations. Connor and the sales manager accepted our offer after some back and forth and after a couple hours of paperwork we had our deal put together. Jeremy Parke the finance manager was incredibly helpful as well. I would recommend Connor to anyone, he was helpful, courteous, knowledgeable, not arrogant at all which I have found with other sales associates. He made our car buying trip a very good experience. More
john lynch was a great greeter ,who handed me off to chris verrinder a smooth middleman,who handed me off mark miller a sales manager, who,handed me off to jeremy park .5 1/2 hours to final purchase chris verrinder a smooth middleman,who handed me off mark miller a sales manager, who,handed me off to jeremy park .5 1/2 hours to final purchase. took longer that it should have,but with that said everyone was polite and the dealership was very busy [saturday] and most importantly i love my new prius. stay tuned for my expirence after my first service. More
reno toyota has the best most helpful staff ive ever delt with they made my car buying experience the best ive ever had i would recommend this dealership an staff to anyone an their product is the best !!! with they made my car buying experience the best ive ever had i would recommend this dealership an staff to anyone an their product is the best !!! More
I was really nervous going in to buy a new car and Frank made it a very comfortable no pressure sale. He took his time to answer my questions and to explain anything I wasn't understanding. All the Toyota e made it a very comfortable no pressure sale. He took his time to answer my questions and to explain anything I wasn't understanding. All the Toyota employees were very friendly and helpful. Frank took his time to explain all the gadgets inside my new car so that I felt comfortable in my new car when I left the dealership. I would recommend Reno Toyota to my friends and neighbors. More
FRANK DEJESUS WAS EXCELLENT. HE EXPLAINED THINGS, AND WAS VERY PATIENT. THE WHOLE PROCESS WAS PLEASENT, FROM START TO FINISH. WOULD RECOMMEND HIM, AND HIS TEAM, ANYWHERE, ANY TIME. CHRIS CLARK, AND JUSTIN LO VERY PATIENT. THE WHOLE PROCESS WAS PLEASENT, FROM START TO FINISH. WOULD RECOMMEND HIM, AND HIS TEAM, ANYWHERE, ANY TIME. CHRIS CLARK, AND JUSTIN LONGTIN, ALSO VERY INFORMATIVE, AND HELPFUL. RENO TOYOTA GETS 5 STARS, AND IS ASSET TO THE RENO COMMUNITY, AND ITS CUSTOMERS. More
I had a great experience. Hadie Itani, Mark Miller and Himee were great to work with, helpful and friendly, as was Juan Jimenez. I am quite happy with the service I received and the vehicle I purchased. Himee were great to work with, helpful and friendly, as was Juan Jimenez. I am quite happy with the service I received and the vehicle I purchased. More
Beth Pollard is a fantastic sales woman. She is honest and forthright and got me the best deal my credit score and payments would allow. I would recommend her to anyone. What really sealed the deal for and forthright and got me the best deal my credit score and payments would allow. I would recommend her to anyone. What really sealed the deal for me was Justin Longtin. Justin went on a test drive with me and showed me every feature the vehicle has and how to use it. He programmed my phone to the bluetooth and also my radio stations. So now I'm hands free when using the bluetooth option which came with my vehicle. Justin has called me a few times just to make sure I am happy with my vehicle and if I had any questions. gave me his cell number and told me to call him if I ever had any issues or questions that he could help me out with. Justin is a very bright knowledgeable up and coming star at Toyota and is a great asset to your team. Thank You Reno Toyota for having such awesome people who put the customers first. Vicki Baskett More
Hadie Itani was untruthful, ignorant, and rude. He began by lying when he assured us that Reno Toyota was a member of the USAA buying program, a program serving current and former military families, Reno To by lying when he assured us that Reno Toyota was a member of the USAA buying program, a program serving current and former military families, Reno Toyota is not a member. He then assured us that 4-Runners never came with heated outside mirrors, they do. Finally he, with a red face and angry expression and in a raised voice, stated that we (the buyers) HAD to respect him and his time. Mark and Juan saved this sale. Any commission accrued should go to them and not to Hadie Itani. We are 4-time Dolan Group customers, we love the cars and generally love the staff. However Hadie Itani made this the most unpleasant buying experience we have ever had. My advice to any customer, ask for a different salesperson if you have the misfortune to get Hadie Itani, either through the Internet or as a walk-in, demand another salesperson. Hadie Itani does not represent the Dolan Group or the Toyota service standard. More