Dolan Lexus

Excellent dealership to work with. This was one of the best buying experiences that I have had when purchasing a car. They were very friendly and coutious about the needs I was looking for in a car. Lyndl best buying experiences that I have had when purchasing a car. They were very friendly and coutious about the needs I was looking for in a car. Lyndle did everything he could to get me into a car as well as their finance department. I would recommend this dealership or any Dolan Automotive group. These guys are the best. More

Kym sold us on the 2013 Lexus Rx450h by identifying our needs very well and by listening to our expectations regarding the trade-in (2010 Lexus Rx450h) and this process. She was very patient and extremely needs very well and by listening to our expectations regarding the trade-in (2010 Lexus Rx450h) and this process. She was very patient and extremely helpful; a real pleasure to deal with. Brian followed up demonstrating to us the technical advances of this new Lexus. He showed us features in this 2013 Lexus that we may have had in the 2010 Lexus but simply were not aware of; plus he clearly demonstrated that Lexus' technical aspects are cutting edge - and he was able to do so in simple terms which even we could understand and follow. More

It could not have been a better experience. Enthusiastic saleswoman (Kymberly Platt) who knew everything about every model and was willing to search all the way to Tokyo to find what I wanted. She also took saleswoman (Kymberly Platt) who knew everything about every model and was willing to search all the way to Tokyo to find what I wanted. She also took it in stride when I change the model and color at the last moment. Then I went to pick it up and instead of just being handed the keys I was given a graduate course on every safety and fun feature including the whole navigation/media/radio/assistance menu by Brian Ralston. I have bought many cars in my life but never had a better experience! More

My husband and I shopped for a few weeks, looking for a new vehicle. We have owned 2 Lexus Rx, so we were thinking maybe something different. We knew we would have to consider a Lexus because we have enjoy new vehicle. We have owned 2 Lexus Rx, so we were thinking maybe something different. We knew we would have to consider a Lexus because we have enjoyed the others. We met Bruno, our salesman, we liked him. He was very professional and open to showing us everything. I had been surprised at other dealerships they seemed to think they knew what vehicle was best for me. We test drove the Lexus 2013 RX 350, we were impressed, but not ready to make a commitment. Bruno knew we were looking around, he stayed in contact with us but no pressure. We returned about a week or two later, ready to purchase the car we drove. One reason because we decided the Lexus was the best car for us and we wanted to do business with Bruno. The car we had driven was sold. Bruno was not deterred, he offered to get us a vehicle just like it and continued to show what they had available. He listened to us!! We went home with a 2013 Lexus 450h, it's the BEST**** My husband loves the smooth transmission!!! Paper work seamless. Mr. Jimenez made it a pleasant experience!! I returned a week later to meet with the delivery specialist Brian. I was nervous!! The car is just so smart!!! Brian put me at ease and I really enjoyed learning how to use the amenities the vehicle offers. He is a saint!!! (really) Brian is a good teacher and very patience. He even gave me an "A". He was being kind (saint) and funny! My husband and I both enjoyed this experience! We LOVE our LEXUS*** R/J More

Today we purchased a 2013 Lexus RX 450 H and received outstanding, personable, and knowledgable attention from all of the Lexus personnel that we dealt with. They were all exceptionally patient, pleasan outstanding, personable, and knowledgable attention from all of the Lexus personnel that we dealt with. They were all exceptionally patient, pleasant, considerate, and concerned that all of our needs were met and all of our questions were thoroughly answered. More

Terrible dealership do not shop here!! First we got lied to about the serivce history of the used lexus we bought. 10 months later I sold the car & asked for a refund on the overpriced warranty I bought. Th to about the serivce history of the used lexus we bought. 10 months later I sold the car & asked for a refund on the overpriced warranty I bought. They pro-rated the price and charged me for 3 years when I didn't even own the car. Too bad was the attitude I got. They are very friendly here but also very dishonest. Do not shop here. More

Every aspect of car purchase process was handled by dealership staff with professionalism, expert knowledge, and excellent customer service. This is the fourth Lexus that we have purchased from Lexus o dealership staff with professionalism, expert knowledge, and excellent customer service. This is the fourth Lexus that we have purchased from Lexus of Reno dealership. Kymberly Platt was execeptionally knowledgeable and helpful during the shopping process. Price beat dealerships in Sacramento, San Jose, and Santa Monica. Brian Ralston's assistance at delivery was very helpful and exceeded all expectations. Lexus of Reno is a model of excellence in customer service. More

I had just called 3 different Lexus dealerships, Lexus of Roseville, Lexus of Sacramento, and North Park Lexus and all had issues working with me. The two Californian dealerships told me they had no special Roseville, Lexus of Sacramento, and North Park Lexus and all had issues working with me. The two Californian dealerships told me they had no specials for the ES which I was looking for. They did not even try to help me in this respect. Both tried to get me to buy an IS. It was like they did not want to listen to me at all. When I called Reno and Kim-Anne answered that all changed. She was kind, knowledgeable, and more than anything she was willing to listen to me. After I described what I wanted and answered a few questions she came back to me within minutes with a great deal. I can't express how happy I am with her and her service. With one phone call she made my bad experience of trying to buy a Lexus into a good one. She would be a valuable asset to any team. Thank you again for making this a positive experience for me. More

Brian Rolston: Great followup with customer. Christopher Capurro: very detailed oriented. Marc Csentery: made you seem like family. Highly recommend this dealership for buying previously own Christopher Capurro: very detailed oriented. Marc Csentery: made you seem like family. Highly recommend this dealership for buying previously owned cars. I purchased a 2010 automobile in EXCELLENT condition. The process was very enjoyable experience from the start to the finish. More

Bruno was the absolute best sales representative I have ever encountered. He presented himself professionally, his product knowledge was superior and he listened to my wants and needs and satisfied each o ever encountered. He presented himself professionally, his product knowledge was superior and he listened to my wants and needs and satisfied each of them. Dealing with Bruno made the oft times difficult process of car buying more a pleasure. He is an asset to your organization in his professionalism and demeanor. I would not hesitate to refer others to Bruno and, of course, to Lexus of Reno who carries a premier product. In my due diligence I test drove Mercedes, BMW, Audi, Infiniti and Acura. The Lexus hybrid was, by far, the most luxurious, quiet and comfortable ride....and delivery WOW. i especially loved the red bow. Kim-Anne did a thorough job of introducing me to all of the vehicles' features. She was proficient and patient and ensured that i tried each one until I was satisfied that I could handle each on my own. I don't know what you could have done to improve upon my experience! It was exemplary. More