Dolan Lexus

Buying my new Lexus Bruno is a very good representative for Lexus. He was very helpful as this is the first car I have purchased alone. It was a big decision for me. A Bruno is a very good representative for Lexus. He was very helpful as this is the first car I have purchased alone. It was a big decision for me. Ashton, Bryan, and Alex also were very professional and helpful. If I can still drive in a few years, I will purchase another Lexus!!! Annette Mortimer More

I bought a used 2012 Ford Taurus AWD I found this car on the Internet. My experience at Dolan Lexus has been great. So very professional. I recommend them. They are very helpful. I found this car on the Internet. My experience at Dolan Lexus has been great. So very professional. I recommend them. They are very helpful. More

Lyndle Farris did an outstanding job describing and demonstrating all the wonderful features on our RX450 Hybrid. He spent a lot of time with answering questions and completing the test drive. He als demonstrating all the wonderful features on our RX450 Hybrid. He spent a lot of time with answering questions and completing the test drive. He also helped me arrange the sale as a surprise gift for my wife on Valentine's Day, complete with the big red Lexus bow! More

My wife and I recently purchased a Lexus from this dealership. Lexus cars sell themselves so whether or not to buy is totally up to the dealer. Todd Jones gets a great rating because he gave us no r dealership. Lexus cars sell themselves so whether or not to buy is totally up to the dealer. Todd Jones gets a great rating because he gave us no reason to consider another dealership. Here is a highlight of our purchase experience: On our initial visit to the dealership Todd Jones introduced himself and welcomed us to the dealership. We informed him of our interest in a specific model. Then, Todd escorted us to the car and began sharing and demonstrating his product knowledge. We took notice of his enthusiasm and energy for the Lexus brand. If he had been using the "same old same old" sales hype we were out of there. While he attempted to sell us a car that day there was no pressure to buy. Todd called us a week later to follow up and we told him we were interested in another model. Todd recited the day and time for our next visit and said he would have a car waiting for us. Upon arriving he was at the ready and the car was there. Again, Todd shared his product knowledge. Again, we left the dealership however, this time there was no attempt to sell us the car that day. A few weeks later Todd called to follow up. At that time we told him we were interested in buying and set up a meeting time. Upon returning Todd introduced us to Bruno Azevedo. Bruno's priority, like Todd, was to answer questions with an eagerness to share product knowledge along with no pressure to buy. When we were ready to buy Bruno handled the negotiating. After concluding the transaction it became apparent this dealership is all about the value of the Lexus brand and will sell you a car when you are ready. More

My wife and I visited Lexus of Reno in December, 2013, in order to start shopping for a new/used car to replace our 2001 Subaru. Our contact with the dealership began with a phone call to Todd Jones, who had order to start shopping for a new/used car to replace our 2001 Subaru. Our contact with the dealership began with a phone call to Todd Jones, who had been recommended to us by friends, as we were driving into Reno. Todd was very helpful and professional on the phone, and got a very clear idea of our interests. By the time we arrived at the dealership, Todd (who was meeting with another client when we arrived) had arranged to have Lyndle Farris begin working with us. Lyndle already had a vehicle meeting our requirements ready for us to consider, and quickly added a second. When it became evident that we had more interest in one of the cars, he and Todd focused on ensuring that we fully understood the features and benefits, without pressuring us. Long story short, the car they identified for us was perfect. We were able to reach a satisfactory agreement relatively quickly and fairly. The car was ready for us a few days later, as agreed, after adding some additional equipment we requested and performing a complete certification of the car. We could not have been happier with the service, attentiveness, and all around high quality exhibited by Todd and Lyndle, and the rest of the staff at Lexus of Reno. More

Since 1990 I have been a Lexus car owner, with several new Lexus vehicles since then. With all my new car purchases, I have never experienced the great service and smooth process as I just did from Reno new Lexus vehicles since then. With all my new car purchases, I have never experienced the great service and smooth process as I just did from Reno Lexus. Not only the process of the purchase was smooth, but the great service in the delivery of the vehicle was the best ever. I cannot say enough positive comments about my experience in buying my new RX 350 at the Lexus of Reno. I was greeted by an enthusiastic sales person (Todd Jones). He was extremely helpful and knowledgeable of the car. We went on a test drive in which he helped to show me how many of the items on the car worked. Once we got back to the sales office he proceeded to go over the car in great detail. I never felt pressured to buy. I left the dealership that day to think about what I wanted to do and to look at various other cars. I came back a week or so later to see Todd Jones to confirm the RX 350 was the car for me to buy. Todd greeted me again with his wonderful smile and took me on yet another test drive and reviewed the car and what I wanted from a car to help me with my decision. Once I told him I wanted to proceed with the purchase as long as I could get good deal. He immediately went to bat for me. I ended up with what I feel is a very good deal. Once the deal was finalized I was blown away by the amazing customer service of the entire dealership. Brain Ralston spent a solid 2 hours going over every aspect of the car and Lexus Enform. Brian brought the features and the car to life for me. I have never left a dealership before knowing how to use and operate everything on the vehicle. The technology would have been hard to learn all the features, but in Brian going over them, I now know how to use each to my interest and advantage. From Todd, to Brian to the Manager, each was excellent to deal with. If you want to have a great process in buying a car, and to feel even better after the purchase, then Lexus of Reno is definitely the place to go to purchase a car. Their customer service is the best I have ever experienced. The entire staff is amazing. More

Great staff and a great overall experience!! They really went the extra mile to get the vehicle we wanted as quickly as possible, as well as a great price ! Excellent delivery specialist as well !! Had a went the extra mile to get the vehicle we wanted as quickly as possible, as well as a great price ! Excellent delivery specialist as well !! Had a great appointment and great overall experince with the staff and the vehichle. More

Excellent dealership to work with. This was one of the best buying experiences that I have had when purchasing a car. They were very friendly and coutious about the needs I was looking for in a car. Lyndl best buying experiences that I have had when purchasing a car. They were very friendly and coutious about the needs I was looking for in a car. Lyndle did everything he could to get me into a car as well as their finance department. I would recommend this dealership or any Dolan Automotive group. These guys are the best. More