Dolan Lexus

Great service! We have worked with Dolan Lexus since purchasing our vehicle fourteen years ago. We particularly value their service department, having essentially wo We have worked with Dolan Lexus since purchasing our vehicle fourteen years ago. We particularly value their service department, having essentially worked with the same service advisor for almost this entire time. Kay Andrade is smart, efficient, accommodating, and always honest about the work that needs to be done and other service that can be postponed. We truly value working with her. We have also come to know Kimberley Platt (Sales) very well. she is extremely knowledgeable, personable and gives us her honest opinion. Having long term employees to work with, is extremely positive. The dealership, and these two individuals in particular put Lexus at the top of our list as we consider a new vehicle. More

Great service. Dolan Lexus has professional and caring personnel. Frank Casey took the time to go over a great service plan for that met my car needs. Dolan Lexus has professional and caring personnel. Frank Casey took the time to go over a great service plan for that met my car needs. More

Max Drucker was GREAT! Max Drucker was our salesperson. He did a GREAT job: clear, knowledgeable, precise and very considerate. No sales pressure either! We would go back Max Drucker was our salesperson. He did a GREAT job: clear, knowledgeable, precise and very considerate. No sales pressure either! We would go back to Max Drucker in a heartbeat! We live in California and they gave us a check off list and all that we needed to do to have the car registered in CA. Made purchasing a car easy. We arrived at 3:00pm and out the door with a new to us car by 5:00pm - sweet! More

Treated with proffesional respect My wife and I recently purchased a 350 RX with the help of Jordan Lurhs. Jordan was very proffesional: no pushing, answered all questions, and was str My wife and I recently purchased a 350 RX with the help of Jordan Lurhs. Jordan was very proffesional: no pushing, answered all questions, and was straight forward in all respects. We recieved a reasonable price with a fair trade in allowance. Friends have told us buying a car from Dolan is like joining a club with great follow on support. More

Took advantage of an older lady My mom bought a new Lexus RX from these guys and is beyond obsessive about having them service it, frankly more than is really necessary. They just ha My mom bought a new Lexus RX from these guys and is beyond obsessive about having them service it, frankly more than is really necessary. They just had her replace her tires on the new RX she bought from them after all of 20k miles, (stating the tread was gone) when the tires (if bought directly from the manufacturer) have a 65k warranty. As a lady in her 70s, a contender for Nascar she is not, so one can't argue that she drove it hard. Sadly this isn't the first time they've had her pay for work on this car that makes no sense given its age and mileage. This will be the last Lexus she buys and will be avoiding this dealership in the future - not exactly classy to take advantage of an older lady. More

Excellent experience with Dolan Lexus I recently purchased a used 2016 Mustang GT from Dolan Lexus. The transaction took some time (on me) as I was shopping for cars. Mike McKeen and Jua I recently purchased a used 2016 Mustang GT from Dolan Lexus. The transaction took some time (on me) as I was shopping for cars. Mike McKeen and Juan Jimenez were patient, informative and friendly, checking in with me but not pressuring in any way. Good product knowledge even though I was buying a Ford product. Very fair price discussions and warrantee information. Certainly raises my opinion of car dealers and auto purchases. T. Baly More

Amazing Customer Service - The Ritz Carlton of Dealerships This is my third purchase through Kymberly Platt of Dolan Lexus. Kymberly has always exceeded my expectations when purchasing a car. She's knowledge This is my third purchase through Kymberly Platt of Dolan Lexus. Kymberly has always exceeded my expectations when purchasing a car. She's knowledgeable, patient, accommodating, friendly, and has never pressured me. I recently sent Kymerbly a text about visiting the dealership to look at purchasing a new car. Upon arrival, she had the exact car, color/interior preference ready for me to test drive, and made the paperwork stress-free and smooth. The Lexus Dealership in Reno is truly the Ritz Carlton of dealerships. Outstanding customer service from all the employees who greeted us. The dealership is beautiful and feels more like a beautiful hotel lobby or a coffee shop. My husband and I enjoyed sipping a courtesy espresso/latte drink from the coffee bar/tech lounge while continuing to be amazed at the luxurious and positive experience. If you're looking for a high level of professionalism and care for community and clients, Dolan Lexus will exceed your expectations and provide you with a first class experience. Thank you again Kymberly!!!! Cheers! More

Excellent Buying Experience And Customer Support I recently purchased a Lexus from Dolan Lexus of Reno and had a terrific buying experience. Ryon, the G.M., is terrific at what he does and is great I recently purchased a Lexus from Dolan Lexus of Reno and had a terrific buying experience. Ryon, the G.M., is terrific at what he does and is great with customers. My sales guys Nadie and Mike went the extra mile making sure my satellite radio got hooked up and brought the car out to me. Kymberly, one of the tech specialists, was able to help me after the purchase with a bluetooth issue I was having. Overall, I would highly recommend this dealership to someone looking to buy a Lexus. More

Excellent service experience The service that Lexie Brecke provided was wonderful. She was very personable from beginning to end. Lexie had me out of there no time! I was very muc The service that Lexie Brecke provided was wonderful. She was very personable from beginning to end. Lexie had me out of there no time! I was very much pleased with the Overall service of my vehicle. Thank you, Mayra Ruiz More

Excellent experinece I purchased a 2014 Lexus GX 460. This is one of the easiest purchases of a new vehicle I have ever had. Max was my Sales person and Hadie was the Sal I purchased a 2014 Lexus GX 460. This is one of the easiest purchases of a new vehicle I have ever had. Max was my Sales person and Hadie was the Sales Manager. They made the purchase stress free. I traveled from 400 miles away to purchase this vehicle. We were able to finalize the deal over the phone and via email. I arrived first thing in the morning. The vehicle was all detailed and the paperwork was ready for me to sign. I spent more time with Max going over the features of the vehicle than I spent with Jason in finance. I would strongly recommend this dealer to purchase a new car More