Dolan Lexus

Maintenance Customer service is fabulous and Jacki did a great job of answering all of our questions. Maintenance program is horrible and extremely costly to mai Customer service is fabulous and Jacki did a great job of answering all of our questions. Maintenance program is horrible and extremely costly to maintain a factory warranty. More

Excellent Frank Casey was our service contact. He was excellent and helped us get our vacation back on track as our car broke down while we were on vacation. I Frank Casey was our service contact. He was excellent and helped us get our vacation back on track as our car broke down while we were on vacation. I would differently recommend Dolan’s of Reno as a result of our experience with Frank. More

Excellent A+ A+ A+ I just moved to Reno from Hawaii. My Lexus dealership in Hawaii was not that good so I had low expectations taking my Lexus for service. I was blown I just moved to Reno from Hawaii. My Lexus dealership in Hawaii was not that good so I had low expectations taking my Lexus for service. I was blown away by the courtesy and service provided to me by Carlos Bucio. Carlos in the Service department was so helpful! That’s the guy to look up or request for Lexus vehicle service. He kept me informed during my entire service process. When it got late he provided me a loner. The service appointment didn’t seem to take very long because the waiting room was so relaxing. A very nice and courteous hostess provided me coffee. Can’t wait for my maintenance light to come on again :) More

2002 RX300 245,000 Mile Service CORRECTION We had a new young service writer this time, and he had trouble getting help from the shop to address a problem with the dashboard MPG readout. The re We had a new young service writer this time, and he had trouble getting help from the shop to address a problem with the dashboard MPG readout. The readout was jumping from 5.6 mpg to 79.3 mpg to 46.9 mpg etc. every few seconds, even in cruise control on level pavement. However, our former service writer (Carlos Bucio, now supervisor of service writers) came to his aid, and we left in a loaner car anticipating that all would be well in a couple of hours. However, it was not to be, so we kept the loaner over the weekend. We did some research online over the weekend at the Club Lexus site and found a solution - just disconnect the battery for 30 minutes, then reconnect, reset the information button, and all is well. We got a call on Monday that the problem wasn't a problem, that the readout was working as it should. However, that jumping around was still doing it when we picked up our car. I did the suggested work-around and everything seems to be fine now. We also installed a new battery, as I think that may have been the initial problem (low voltage or current that kept the computer or sensors from working right). Dolan Lexus has been great on all other occasions, so I won't fault them for this one-time failure. They're dedicated to helping us keep this car going until we get to 300,000 miles at least. More

Always come back Easy to make online reservations and they’re always ready when I arrive. Prompt return of my vehicle & they don’t push for unnecessary service. Easy to make online reservations and they’re always ready when I arrive. Prompt return of my vehicle & they don’t push for unnecessary service. More

New SUV This was the best buying experience we have had in some time. Fair and honest, no hard sales pitch. Knowledgeable and friendly, Mathew restored my tr This was the best buying experience we have had in some time. Fair and honest, no hard sales pitch. Knowledgeable and friendly, Mathew restored my trust that was seriously shaken by a previous purchase. More

Dolan Lexus in Reno Dolan Lexus has the best sales staff we have ever worked with! We would definitely recommend them to our friends and neighbors. We would especially Dolan Lexus has the best sales staff we have ever worked with! We would definitely recommend them to our friends and neighbors. We would especially like to praise Matthew Greenlund for his patience with us. IWe would definitely come back to Dolan Lexus if we ever buy another car. More

Excellent service; Kurt Teachenor excellent as always Excellent Service; great price and high quality work!! Kurt Teachenor consistently provides excellent customer service!! Dealership provides outstand Excellent Service; great price and high quality work!! Kurt Teachenor consistently provides excellent customer service!! Dealership provides outstanding quality work. Work completed correctly the first time!! More

Tire rotation Kurt is very friendly and helpful. Pleasure working with him. He has it altogether and quickly keeps us advised. Waiting area upstairs is fabulou Kurt is very friendly and helpful. Pleasure working with him. He has it altogether and quickly keeps us advised. Waiting area upstairs is fabulous and really appreciated. It is discriminatory. Two cars from Dolan and we will return next time. Thank you. More

Experienced, skilled, personable team. A trusted business. This is our 4th Lexus from Dolan...and 3rd from Kymberly. Car, company and Kymberly simply the best! Look forward to even the service visits. This is our 4th Lexus from Dolan...and 3rd from Kymberly. Car, company and Kymberly simply the best! Look forward to even the service visits. More