Dolan Lexus

Recall excellence Second recall on passenger airbag. First was a knee jerk reaction to the fake news press costing billions for no safety improvement...a like for like Second recall on passenger airbag. First was a knee jerk reaction to the fake news press costing billions for no safety improvement...a like for like replacement. In other words, the same defective part replacement of the original. This recall was a newly designed airbag. And, the entire dash didn’t need to be pulled out to replace it. Lexus of Reno did the work in half the time as the first “fix”, gave me a loaner, washed my car, & filled it with gas. All at no cost. Excellent dealership. More

Good experience for scheduled maintenance! We were very happy with our service at Dolan Lexus in Reno for a scheduled maintenance visit. We enjoyed the coffee bar and snacks. And we were given We were very happy with our service at Dolan Lexus in Reno for a scheduled maintenance visit. We enjoyed the coffee bar and snacks. And we were given a loaner car for errands while we waited. But the service and friendliness of the staff was the best part of the experience. It’s a new concept to us to have a service visit be a fun outing! More

Great service experience! Everyone at this dealership is very friendly and helpful. Kurt in the service department always goes above and beyond to get everything taken care of. Everyone at this dealership is very friendly and helpful. Kurt in the service department always goes above and beyond to get everything taken care of. More

Treated very well and professionally work done on time New to the area and was very impressed. I will definitely bring my other Lexus there. Would be likely to give them first shot at my next car purchase. New to the area and was very impressed. I will definitely bring my other Lexus there. Would be likely to give them first shot at my next car purchase. More

Superb Service people are amazing and accommodating!!! Time constraint visit....??? They got me out of the dealership in no time. Efficient and quick! Jack Service people are amazing and accommodating!!! Time constraint visit....??? They got me out of the dealership in no time. Efficient and quick! Jacki is amazing and made my visit so stress free! More

Excellent Service Great vehicle services and my service rep. Kurt Teachenor was knowledgeable and personable! Kurt let me know when my car was completed that the insp Great vehicle services and my service rep. Kurt Teachenor was knowledgeable and personable! Kurt let me know when my car was completed that the inspection Revealed that my car was in excellent shape for its age....Awesome need as always....Thank You Kurt for your professionalism during this process! More

Poor customer service department Service department on Saturday is horrible can’t get ahold to talk to a service advisor called four times that day left many messages to call me Back Service department on Saturday is horrible can’t get ahold to talk to a service advisor called four times that day left many messages to call me Back nobody’did very poor customer service sales people are great but stay away from the service department More

Consistent Service personnel are consistently good and friendly. Kay had no problem doing the research it took to answer all my questions. The coffee bar is an a Service personnel are consistently good and friendly. Kay had no problem doing the research it took to answer all my questions. The coffee bar is an added bonus. More

Kay Andrade is the best! Great service, reasonable price. Can not beat the drive and fly benefit. Drive and fly will greatly influence my next auto purchase ( anticipated in t Great service, reasonable price. Can not beat the drive and fly benefit. Drive and fly will greatly influence my next auto purchase ( anticipated in the next 12 months). Kay Andrade is a big asset to Dolan, she make service a painless experience ! Goes above and beyond to get what you need done. More

Top Gun Service Great Hospitality rendered by Frank Casey, Ken Harrington, V Souza and all in Reception area. Equally pleased with the repairs performed, while addres Great Hospitality rendered by Frank Casey, Ken Harrington, V Souza and all in Reception area. Equally pleased with the repairs performed, while addressing all of my requests in detail. More