Dolan Lexus

Dolan Lexus treated me right. Got a fair and good deal on a used car here (2016 Prius 2). Salesman Zac Hochman was attentive and never pushy. I was pleased to work with him. Sales Got a fair and good deal on a used car here (2016 Prius 2). Salesman Zac Hochman was attentive and never pushy. I was pleased to work with him. Sales director Steve (??) was very professional and also a pleasure to work with. More

Awesome experience at Dolan Lexus. Juan Jimenez was unbelievably awesome. Steve, Matt and Eric were wonderful to work with too!! We were excited to purchase/lease a vehicle but weren’t Juan Jimenez was unbelievably awesome. Steve, Matt and Eric were wonderful to work with too!! We were excited to purchase/lease a vehicle but weren’t sure of the best option. Juan and Steve were extremely helpful. Juan came in on his day off to help us because he is our friend. Could not be happier! More

First Lexus We went to test drive a Lexus hybrid SUV because of all the positive reviews. We were committed to buying an AWD Hybrid and have owned 2. Camry Hybrid We went to test drive a Lexus hybrid SUV because of all the positive reviews. We were committed to buying an AWD Hybrid and have owned 2. Camry Hybrid XLE's (sadly, not AWD).. We had test driven a Highlander hybrid and liked it and didn't expect we would change our minds, but we did. We received great service from Matt from the moment we walked into the Lexus showroom. He was enthusiastic., answered all our questions thoroughly and both my husband and I felt comfortable that he was both knowledgeable and trustworthy. More

outstanding. Frank Casey does a magnificent Job..Very professional and friendly. Have been using him for years. Lexu is extremely lucky to have him on their team Frank Casey does a magnificent Job..Very professional and friendly. Have been using him for years. Lexu is extremely lucky to have him on their team. More

Service emergency while out of town All personnel that I came in contact with at the dealership were professional and helpful. My visit was to the service department when I had to have m All personnel that I came in contact with at the dealership were professional and helpful. My visit was to the service department when I had to have my Lexus towed in because it wouldn't start and could not be jump started. I was at a hotel in Minden, 200 miles away from home. I had to stay and additional day due to the car trouble. Fortunately, it was only a defective battery which I had bought new from Lexus in March 2018. I had called my home dealership in Pleasanton and they told me the battery was covered by Lexus warranty and there should be no charge to replace it. In spite of this, I was told by Dolan service that the warranty on my defective battery was the warranty on a 2014 battery I bought from Lexus. In spite of this not making any sense, I was charged the full price of a new battery and the labor to replace it. On Saturday, I went to Lexus of Pleasanton and Service Jonathon Eme, my service advisor called Dolan service and confirmed that the battery was covered and there should be no charge to replace it. Jonathon was promised a call back. Thus far, no response. More

Best car buying experience ever Brad Garlick was wonderful! He is sincere, well informed, patient with our questions and made us feel comfortable purchasing our new Lexus. Brad guide Brad Garlick was wonderful! He is sincere, well informed, patient with our questions and made us feel comfortable purchasing our new Lexus. Brad guided us towards the car that was PERFECT for us. We are so glad he was at Dolan to help us through this process and we cannot believe how FAST we were out the door and driving home in our new car. More

Great People st Dolan I have been a customer of Dolan since 2001. After owning three cars purchased at Dolan I have nothing but the highest praise for the company and th I have been a customer of Dolan since 2001. After owning three cars purchased at Dolan I have nothing but the highest praise for the company and the friendly and competent staff from the top down, particularly my service manager, Francis. More

Wonderful Experience at Dolan Lexus Dominic was a pleasure to work with. He spent hours explaining all of the new features to us. He never made us feel like we were asking too many quest Dominic was a pleasure to work with. He spent hours explaining all of the new features to us. He never made us feel like we were asking too many questions. We would highly recommend him to future buyers! More

a class operation best experience I have ever had with a car dealer. Good people. Will buy again in the future.. I love the lounge and complimentary drinks and snacks. best experience I have ever had with a car dealer. Good people. Will buy again in the future.. I love the lounge and complimentary drinks and snacks. More

Everything was taken care of for us. We took our 2011 Lexus in to the dealership for the 50,000 mile service and were told we needed a timer cover. Totally unexpected......but it was rep We took our 2011 Lexus in to the dealership for the 50,000 mile service and were told we needed a timer cover. Totally unexpected......but it was repaired for no cost to us by the dealership and corporate. More