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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,101 Reviews

3,101 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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October 02, 2019

Very professional I visit Dirito Brothers Walnut Creek Volkswagen at least once a week and it is absolutely pleasure to deal with them. They are always helpful and rea More

by ESTARMOTORS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Oct 03, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your business, and for the terrific review!

October 02, 2019

Excellent Customer Service Dirito Brothers WC Volkswagen offer excellent customer service and maintenance. They have always come through as promised and have a really nice wait More

by Tito
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the kind words Tito, we appreciate your sharing your experiences here.

October 02, 2019

Trusting your service team The Automotive industry has had a poor reputation over the years. Finding a place where I can send my daughter without worrying about being "ripped of More

by DORAN_FAMILY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

We work hard to maintain our stellar reputation and I'm glad it shows to our customers, thank you Doran Family!

October 02, 2019

Service agent was very nice with great followup Took care of all concerns except the mention of the air bag light on the dash which she felt was triggered by a cell phone, but in reality it stays on More

by VREED0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the feedback, we appreciate it!

October 02, 2019

Water Leak! Great diagnosis of a tricky water leak in hatch area , followed by a very professional replacement of my head liner !Kevin and tech team were fantasti More

by frhoward1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to our Kevin and the team were able to figure out and fix the problem, thank you for the review!

October 02, 2019

Expedient Service was expedient and professional . This was a stressful situation for us as our son’s keys were stolen. Marc was empathetic to our situation. More

by JILLMANTY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Venturella
Oct 03, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the excellent review, I'm glad we could help out in such a stressful situation.

October 02, 2019

Best Service Early morning I dropped my car without any appointment. But they checked and gave me car back very early. Even they don’t charge me for check up. More

by ELCHINMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nanika Orgil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Keen
Oct 03, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know about your visit here, we appreciate the review!

October 02, 2019

Every time I go into the dealership I have a great experienc I've has a few problems and they have taking care of them every time without issue. I feel comfortable going in and always have a great experience More

by ALDO6161
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Dryden , RICHARD MAXWELL
Oct 03, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad to hear your service visits here have been productive and pleasant, thank you!

October 02, 2019

Amazing efficient professional kind Diroto’s they have created an amazing service and showroom and an outstanding staff thank you Shannon for always taking such great care of me More

by RANDGURVITZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The cashiers very nice, Oscar Dryden
Oct 03, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the terrific review, we appreciate it!

September 20, 2019

Friendly and professional service I like the professional, yet friendly and speedy service I received. Marina was excellent and got the service done in 3 hours or less, as promised. More

by SUBA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the great review, we appreciate the feedback!

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