Dirito Brothers Walnut Creek Volkswagen - Service Center

Dorito Brother VW Maintenance Review Service was excellent. Staff was professional, knowledgeable, and friendly. Scheduling appointment was seem less, Receiving text and phone call, no Service was excellent. Staff was professional, knowledgeable, and friendly. Scheduling appointment was seem less, Receiving text and phone call, notifying work successfully completed was convenient and ideal for those of us with busy schedules. More

Best customer service !! My advisor Tim was very thoughtful, kind and informational about repairing my car. He answered all the questions I had about the repair and service an My advisor Tim was very thoughtful, kind and informational about repairing my car. He answered all the questions I had about the repair and service and sent me text messages of car status. Sherman at service department is also very helpful and warm-hearted guy who always tries to make your day better! They have complimentary shuttle service if you need a ride. Everyone is wonderful and I would definitely come back! More

Had a great experience Dirito Brothers! Service and customer experience was excellent. My appointment went very smoothly. Marina did an excellent job explaining the details of the service. Service and customer experience was excellent. My appointment went very smoothly. Marina did an excellent job explaining the details of the service. My service was done at the time I requested. More

Great Service Thanks for being so efficient in our service appointment last week! The shuttle / Lyft service was also very helpful for us in getting to and from Thanks for being so efficient in our service appointment last week! The shuttle / Lyft service was also very helpful for us in getting to and from the dealership! More

Thanks a lot Danny To be honest im not associated with any dealership or service center but Everything was fantastic great experience & a good costumer services from Dan To be honest im not associated with any dealership or service center but Everything was fantastic great experience & a good costumer services from Danny keen More

Great service! When I come in to have our Routan serviced, I always choose Shannon Sousa to work with. She's always friendly and meets our needs. She's also thorough When I come in to have our Routan serviced, I always choose Shannon Sousa to work with. She's always friendly and meets our needs. She's also thorough in explaining what to expect in any service that we'd like to do or our vehicle needs. I'll choose her again for my future services and would highly recommend her for anyone looking for a person to work with. More

Great service Thank you for friendly and professional service at this center. Marina Felix was helpful and professional. She explained the service needed clearly. E Thank you for friendly and professional service at this center. Marina Felix was helpful and professional. She explained the service needed clearly. Everyone there has a friendly attitude. Thank you More

Regular service Have been going to Dirito Brothers for my regular vehicle service for over seven years and have always had a good experience. They strive to explain Have been going to Dirito Brothers for my regular vehicle service for over seven years and have always had a good experience. They strive to explain everything clearly and get the job done as quickly as possible. More

Excellent Service on our 2007 VW Convertible Kevin, as always took a considered approach to our service needs, outlined options and prepared an estimate. Service was completed quickly and efficie Kevin, as always took a considered approach to our service needs, outlined options and prepared an estimate. Service was completed quickly and efficiently at a reasonable cost. He tested the result to insure repair was done to your standards. Thank you also to drivers Lesley and Bill.for prompt and courteous service. Lesley and I have connections on a broader family basis. David Manion More

The way service is supposed to be! Very recently bought my VW Golf and have never had experience with VW. So when I needed to go to dealer for a check engine light, I was worried to say Very recently bought my VW Golf and have never had experience with VW. So when I needed to go to dealer for a check engine light, I was worried to say the least "here we go...". But I had nothing to worry about, the customer service at Dirito Bros was top notch. I was taken care of quickly and professionally from start to finish. The service I received from everyone exceeded my expectations and was, in my opinion what customer service should always look like. The person who received my car on arrival was prompt and friendly, Marina in the Service Dept was an expert at her job; Very knowledgeable, friendly, professional and kept me informed on the status of my vehicle throughout the process. Can't tell you how much I appreciated how she put my worries at ease right from the start. A shuttle to me home AND picked me up when my cars repairs were finished. The person that arranged the shuttle for me was super accommodating, prompt and friendly as well. While I never met any of the repair technicians, they must be committed to delivering a superior customer service experience as well. My car was ready for pick up 24 hours ahead of the estimated repair time! In the end, Marina ensured that all applicable warranties were applied and I left the entire experience having a better day as a result of making the choice to take my vehicle into Dirito Bothers rather than anywhere else. That's the way service should be and I won't be going anywhere else in the future! I highly recommend this dealership. More