Dirito Brothers Walnut Creek Volkswagen - Service Center

Kindness During Stressful Time Excellent customer service during a stressful time having a recurrent issue with my older Passat. Your representative was professional and responsiv Excellent customer service during a stressful time having a recurrent issue with my older Passat. Your representative was professional and responsive. I so appreciated her extra efforts trying to determine the reason for my brake failure again within such a short time. I was kept informed and really appreciated her help not only with the technical end, but also my budget. Employees like Marina are a wonderful representation of your business and one of the reasons I will continue to return. Absolutely will consider another VW when I am ready and Dirito my first stop. Thank you Mrs. Debra Pitchford More

Service Quick and easy service. no issues at all. Everything explained up front. No surprises. Oil change and tire rotation seemed a little high in price Quick and easy service. no issues at all. Everything explained up front. No surprises. Oil change and tire rotation seemed a little high in price. No other issues noted More

Dirito Brothers VW always provides terrific service for me Kevin always explains what is needed, what is not needed and provides me with a timely update should anything unexpected arise. He always provides me Kevin always explains what is needed, what is not needed and provides me with a timely update should anything unexpected arise. He always provides me with an explanation of the status of my car and what would be needed for the next service. He is a great asset to your dealership. More

60,000 mile service Everything was fine. I would only add that I was offered Lyft as a shuttle service, but I declined and Bill drove the shuttle van and gave me rides ho Everything was fine. I would only add that I was offered Lyft as a shuttle service, but I declined and Bill drove the shuttle van and gave me rides home and back. Many women including myself won’t get into a Lyft or Uber alone (because common sense). I know the service costs there are higher than other places I can choose, but I choose Dirito in part because of the shuttle service. If that goes away, it will affect my choice of service provider. More

Friendly and prompt service Marina had us in and out quickly and efficiently. She was super friendly and very authentic. Everyone we worked with was pleasant and customer service Marina had us in and out quickly and efficiently. She was super friendly and very authentic. Everyone we worked with was pleasant and customer service oriented. More

Great annual service So nice to experience professionalism at it finest! From the moment we booked our appointment to the time we got the call that all is good and ready So nice to experience professionalism at it finest! From the moment we booked our appointment to the time we got the call that all is good and ready to pick-up it was a delight to see. More

Dans Golf r service I am driving my third new vw that I purchased from Diritos Brothers, and I was treated very and professionally. Scheduling, checkin and out was flawle I am driving my third new vw that I purchased from Diritos Brothers, and I was treated very and professionally. Scheduling, checkin and out was flawless. I can only assume that the service that my vehicle receive was outstanding as well. More

All went well! Danny was very easy to work with and helpful. hmmm..., well, I found an OK drink, hot chocolate, in the waiting room ( didn’t like the coffee before) Danny was very easy to work with and helpful. hmmm..., well, I found an OK drink, hot chocolate, in the waiting room ( didn’t like the coffee before). that enough😄? More

Excellent service, Dirito goes the extra mile always Great advisors, very polite staff who really care, and clever smart techs who fix your car right. Car fixed promptly, texts and phone calls to update Great advisors, very polite staff who really care, and clever smart techs who fix your car right. Car fixed promptly, texts and phone calls to update and advise. The bestest VW in the Bay. More

Efficient Got there a bit early and was taken care of right away. Service was completed within a few hours vs. all day. Thank you Kevin! Got there a bit early and was taken care of right away. Service was completed within a few hours vs. all day. Thank you Kevin! More