Dirito Brothers Walnut Creek Volkswagen - Service Center

Car trouble with brand new atlas My atlas is already having problems. The spark plugs were misfiring on a brand new car. I’ve had it two months and this should t happen. I took the ca My atlas is already having problems. The spark plugs were misfiring on a brand new car. I’ve had it two months and this should t happen. I took the car in and the problem was resolved. Siri to works to try to fix things promptly. More

Need some work We usually have Kevin as our customer service person but that morning we had someone else. He was fine/ok. We received word that my car was finished ( We usually have Kevin as our customer service person but that morning we had someone else. He was fine/ok. We received word that my car was finished (which it was done early). I went down a while later to pick up the car and once again they took a very long time to find my car. The last serval times I have gone to pick up my car they have either forgotten to call it up, couldn’t find it or took a very long time to bring it up for some reason. When they finally brought it up which is another story, I looked at the tires and they didn’t look like new tires. They looked dirty and had lubricant on them and my wheels. If they had the time to finish early the least they could do was wipe off the crud. I think that the customer service here the last several times has gone down (except for Kevin). Doing the little things makes a huge difference. Just kind of disappointed. More

painless Marina was very friendly and helpful. Explained all steps along the way. Answered all questions in details. Enjoyed servicing my Jetta here for the la Marina was very friendly and helpful. Explained all steps along the way. Answered all questions in details. Enjoyed servicing my Jetta here for the last 3 years. More

Great Service Awesome service appointment. Marina Felix took great care of me and my vehicle. Thanks LP bring all of my future VWs to your shop. Thanks! Awesome service appointment. Marina Felix took great care of me and my vehicle. Thanks LP bring all of my future VWs to your shop. Thanks! More

Excellent experience Tim was great in getting me checked in, cl army discussing my service options and being conscientious about cost effectiveness. A very comfortable wai Tim was great in getting me checked in, cl army discussing my service options and being conscientious about cost effectiveness. A very comfortable waiting lounge. More

Timely, knowledgeable service I needed to fit a 90K service into my existing schedule. Staff was accommodating and very personable. Car was ready as promised. Having purchased my 2 I needed to fit a 90K service into my existing schedule. Staff was accommodating and very personable. Car was ready as promised. Having purchased my 2011 Tiguan from Dirito Broz., I am still a happy customer and will continue looking g to them for my automotive needs. More

Great Service Kevin was a joy as always, always on top of things. The ladies at the check out desk didnt seem to happy to be in so early in the morning. Kevin was a joy as always, always on top of things. The ladies at the check out desk didnt seem to happy to be in so early in the morning. More

Outstanding service! I had the pleasure of working with Marina, and she was very helpful. She answered all my questions over the phone, helped me book an appointment and p I had the pleasure of working with Marina, and she was very helpful. She answered all my questions over the phone, helped me book an appointment and provided quick and efficient service. I couldn’t be happier with the whole service team from top to bottom. Thank you for a making my experience at Volkswagen Walnut Creek a pleasurable one. More

Good first experience with service department Service department was able to resolve rattle which existed since I brought the car home less than two weeks ago. Service advisor Shannon was excellen Service department was able to resolve rattle which existed since I brought the car home less than two weeks ago. Service advisor Shannon was excellent to deal with. More

Tim, you saved the day Long story short, I dropped my car off early in the morning for an appointment I had scheduled. I called towards the end of the day inquiring about my Long story short, I dropped my car off early in the morning for an appointment I had scheduled. I called towards the end of the day inquiring about my vehicle, for about five minutes they tried convincing me I hadn’t taken it in. Finally I got on the phone with Tim, and he made the situation as best as possible. He was sensitive to my weekend obligations, took liberty of giving me a rental, and really tried to make up for the mistake they had made. All in all, I would have been extremely disappointed, but Tim saved the day. More