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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,101 Reviews

3,101 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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October 25, 2019

awesome The service here is wonderful! All the staff are great. Kevin is the best. My situation was very stressful to me and the great service made it bette More

by DEB1098
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Both receptionist are very good!
Oct 25, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much Deb, it's great to hear Kevin made your stressful situation better!

October 25, 2019

Do I need a title? They got to work immediately and only suggested what I needed. Marina was friendly, concerned and knowledgeable-which is nice. The coffee area was sto More

by DMNDFITZGERALD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for letting us know about your experience here, we really appreciate it!

October 24, 2019

Great place, very helpful I've always had great experiences with this place. I would recommend this place for buying and servicing your vehicle. Its a big dealership that still More

by Vanessa A Gavan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Venturella, Thomas Decarie, Tim Luong
Oct 25, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for trusting us with your business Vanessa, and for the review and recommendation!

October 24, 2019

great service Professional, courteous, timely. what a service place should be. Very resposive; listen to all complaints re reason coming in; clean; happy place More

by HANK13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nanika Orgil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the five star review and recommendation Hank!

October 24, 2019

Excellent Service They were able to get me in and out of the service center way faster than expected. Process was easy and Kevin was awesome the entire time. Super nice More

by masamune008
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the excellent review!

October 24, 2019

Thank you!!! Great service as always! We have been customers of Dirito Bros for years and are never disappointed in the quality, timeliness and convenience of the More

by terridetre
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for trusting us with your business over the years, we appreciate it!

October 23, 2019

Oil change/ tune up/ service car This is by far the easiest dealership I’ve ever had to deal with. They are nice, professional and all around good people. They made the process very s More

by BRADYDANIELS4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Saul Canela
Oct 25, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks Brady, we really appreciate the great review and recommendation!

October 23, 2019

Saab service We have a Saab 9-5 that needed service so it would pass its smog requirements. O was able to make an appointment for a good day and time and brought t More

by JOHN.DILL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks John, glad to hear we could make your service visit a pleasant one!

October 23, 2019

Great It is always a great experience at VW in walnut creek. The Greeter is not very friendly and sit at a desk with an ipad until you leave your car and he More

by JSTRONG419
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the input, we appreciate your taking the time to let us know what we are doing right and where we can improve.

October 23, 2019

Terrific service, very attentive and experienced staff. I thought Kevin was terrific, he took care of us on very short notice and was knowledgeable and clear and a super nice guy. Thanks, Kevin, we'll keep More

by IANKPECK
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for letting us know Kevin provided you with such top-notch service!

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