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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,101 Reviews

3,101 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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February 04, 2020

This was my first visit to the service center, after the Hilltop VW center closed. I think the process was efficient, but the service entrance could have been more clear as where to enter. My service adviso More

by TERRYMLEAKE
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you Terry, we appreciate the feedback!

February 03, 2020

Great Job Excellent service and workmanship. Danny was courteous and great to work with. I don't really need more than twenty five words to explain how great D More

by TAPNFOOL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Feb 10, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know that Danny provided you with stellar service!

February 01, 2020

Thank you so much Dirito VW for helping me fix my car when I was in a real bind late in a Friday. Called them up, part was in stock, and they had it installed two hours later. Thanks to Kevin and team, I More

by ANGELA.MARINO
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad to hear we could get you back on the road quickly Angela, thank you for the terrific review!

February 01, 2020

Very clean dealership. Very helpful personnel. Shows concern for customers. I will be returning to the dealership in the future. I will be recommending this dealership to friends and family. More

by JESSEBEACH
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the review and recommendation Jesse!

February 01, 2020

Marina was a wonderful person and caring person for our conc Great, Great, GREAT, GREAT, GREAT, great, great, great, great, GrEaT, gReAt, taerg, TAERG, tAeRg, Great, great great, Great, GREAT, taerg, great, tae More

by TOM@ACMEBIRDSEED.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you! I'm glad you had a great experience Tom!

February 01, 2020

Great staff/ Very friendly and knowledgable Had a great service experience and then went over to sales and bought a car! Very easy and salespeople were friendly and helpful and very real. We alw More

by jah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nanika Orgil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for trusting us with your vehicles at our service department and sales department, we certainly appreciate your business!

January 31, 2020

Prompt, efficient check in with Shannon. Friendly, courteous shuttle driver. Would be nice to have the comp car wash reinstated. Perhaps a coupon for the Car Wash near the BART tracks. More

by Dgkings
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuttle driver
Feb 10, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for the great review!

January 31, 2020

Prompt and fantastic service. On time and very friendly service advisors. Great job well done. Fixed the problems correctly. Had vent and door hinge fixed. More

by SHIVA.SUNDARAM
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Feb 10, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for the terrific review!

January 31, 2020

Volkswagen Atlas Service I brought my car in for service and everything was completely in a timely and professional manner. Tim was welcoming and explained everything that wa More

by MollyK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Feb 10, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for letting us know Tim provided you with excellent service!

January 30, 2020

Both Gerard in sales and Tim in the service department went above and beyond my expectations. They both are very friendly and professional at the same time. Thank you Gerard and Tim! I look forward to wor More

by TLNOVOTNY
Recommend Dealer
Yes
Employees Worked With
Gerard Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Feb 10, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know Gerard and Tim provided you with top-notch service!

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