Dirito Brothers Walnut Creek Volkswagen - Service Center

Everyone, especially Dan, was pleasant and respectful. Dan made sure our car was road ready and pointed out recall issued we were unaware of. Thank you Dan made sure our car was road ready and pointed out recall issued we were unaware of. Thank you More

Great service at a great dealer! I needed to have my air conditioning checked out since no cold air was blowing. They took care of everything, in a timely fashion, and I'm happy wit I needed to have my air conditioning checked out since no cold air was blowing. They took care of everything, in a timely fashion, and I'm happy with the service I received. The cost of the service was more than I would have preferred, but overall I'm a happy customer and will continue taking my car here for service. More

going deep and long my VW somehow leaked and the wires got corroded. Dirito Bros (thank you Danny!) got a new wiring harness from Germany and made it all good. And rented my VW somehow leaked and the wires got corroded. Dirito Bros (thank you Danny!) got a new wiring harness from Germany and made it all good. And rented me a loaner for nearly a month while the harness was fabricated. More

Excellent Service Nice waiting area. Very courteous service. Did what I asked them to do, didn't try to push something I did not need yet. Very nice and helpful. Nice waiting area. Very courteous service. Did what I asked them to do, didn't try to push something I did not need yet. Very nice and helpful. More

Marina was very very friendly, efficient and accommodating. I needed my car done at a certain time and she made it happen. The shuttle service was great too. accommodating. I needed my car done at a certain time and she made it happen. The shuttle service was great too. More

The friendly service and comfortable environment ensured a pleasant experience during my recent visit. Their projected time for the completed service was accurate and I feel confident that their competent t a pleasant experience during my recent visit. Their projected time for the completed service was accurate and I feel confident that their competent technicians performed a quality inspection. More

It is always a pleasure dealing with the service team at this dealership. Kind, helpful, go out of their way to make you happy 25 this dealership. Kind, helpful, go out of their way to make you happy 25 More

Waited all day, really! Pleasant atmosphere, sales people didn't question me what I was doing here (that can be extremely annoying) and unfortunately I was there from 8AM unt Pleasant atmosphere, sales people didn't question me what I was doing here (that can be extremely annoying) and unfortunately I was there from 8AM until 6PM waiting for a diagnostic for engine light and the repair. I live in Vallejo and since you don't have a loaner car I waited! More

Good location, nice amenities, quick service, friendly staff. New wiper blades were suggested and I agreed. I thought it would have been a nice personal touch to wash the windshield. Kevin was exce staff. New wiper blades were suggested and I agreed. I thought it would have been a nice personal touch to wash the windshield. Kevin was excellent in keeping me informed with the progress of the work being done. Thanks More

Surprised with last service I was able to clearly describe two problems I am having 1) unusual noise coming from front suspension area, and 2) loud "breaking" noise after letting I was able to clearly describe two problems I am having 1) unusual noise coming from front suspension area, and 2) loud "breaking" noise after letting the car sit overnight or a workday after a car wash. For item 1, I was told this noise is normal. Well, I just did some research and it appears there are several things that could cause this noise. A lot of Golf R owners reported the same exact symptom I did and many, if not all, have had their problems fixed. I am happy to provide the research I did, as I want to get any repairs done while the car is under warranty. For item 2, my Customer Agent very clearly documented how I was able to replicated this problem but I was told they did not follow the same process, therefore they were not able to replicate the problem. I feel like this time was wasted, and now I have to bring it in again because both problems are still there. I hope there is someone there who will be able to confirm and fix these problems. I have been going here since 1995 and have been very happy, so this is hard for me to write this. Thank you, Bryan More