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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,101 Reviews

3,101 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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March 12, 2020

Fast, friendly and efficient service. Good communication. I appreciated Marina’s personal attention. She texted me with updates and remembered that I was spending time with a friend. More

by SPIDERKLEIN
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the review, it's great to hear that our efforts to keep our customers informed are appreciated!

March 12, 2020

Everyone at the dealership is warm, friendly AND helpful. Unlike other dealerships (have 7 cars) we don't wait endlessly for service to call back More

by Wendy Dunn
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for letting us know about your experiences here Wendy!

March 11, 2020

Went there for a recall and bought wiper blades. Service was fast. Was planning to put them on myself but Danny helped me with it. He was great! More

by JRLIN
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Mar 16, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear all went quickly and smoothly!

March 10, 2020

The service staff always very friendly professional. The man who greeted me as I drove up and directed me to a service advisor was very nice. More

by MISCHWA
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Mar 16, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the five star review!

March 08, 2020

March 7 maintenance visit for 2014 Jetta Clean, fast and convenient. Service was done to expectations and time for completion was efficient. My service coupon was processed correctly as well More

by RODNEYESPERANZA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Mar 16, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you Rodney, we appreciate the feedback.

March 07, 2020

The service is prompt and the communication is great. I love that they can give updates via text. In addition to the great customer service, the repairs are done well. I've had nothing but positive results More

by JOSHUABOLLMAN
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Mar 16, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for being a long-time customer and for trusting us with your business!

March 07, 2020

Friendly and professional. They were very accommodating even though it was such a busy morning. Price for the service seemed very reasonable. I've been coming to Dirito for 14 years and they keep getting b More

by TONYMONITTO
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks Tony! We really appreciate you trusting us with your business over the years!

March 06, 2020

great service Marina was very through explaining results of auto maintenance. She showed pictures of car parts that need attention (replaced). Marina was articulate More

by DIATHMP87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RICHARD MAXWELL
Mar 16, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the review, I know Marina will appreciate the feedback!

March 05, 2020

Great service from Marina. She was knowledgeable and friendly. Communicates by text throughout the day letting me know the diagnosis and progress. car was ready on time. More

by david
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you! I know Marina will appreciate your feedback!

March 05, 2020

Great Service! The check-in with Kevin went smoothly and my car was ready in the time promised. Great experience always at Dirito Brothers! Many thanks Dirito. More

by eric.throne.csr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marsha at service window.
Mar 16, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for trusting us with your business!

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