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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,101 Reviews

3,101 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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March 31, 2020

Excellent customer service. Everyone was friendly and accommodating. The facility was very clean and service representative was extremely knowledgeable. Check out was fast and efficient. Highly recomm More

by mdzwill
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Apr 03, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the excellent review!

March 31, 2020

Good Job Kevin did a great job overseeing my repairs and the mechanic completed my repairs in short order. I was greeting with a smile as I drove my car in. More

by JIM@JIMGEORGANTES.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Apr 03, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you Jim, that's great to hear!

March 28, 2020

CAR ISSUES, CHECK ENGINE LIGHT ON We are so PLEASED with the skill and great CUSTOMER SERVICE from THIS location was so AMAZING. and can' t say enough about KEVIN HUBERT, HE is one of More

by PLATT4245
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : i dont know his name, but he is the one who always checks us in when we first drive in..
Apr 03, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for this kind and heartfelt review, we really appreciate it.

March 28, 2020

The service dept. was great. Everything was very efficient and easy, they do a good, thorough job and my car was ready earlier than expected. Everyone was friendly and helpful. I will be back for fu More

by johnkurtisson79
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for the terrific review John!

March 28, 2020

Fantastic Service. Being able to come in at a time like this and being able to feel like you truly care about not only my health and safety but your employees as well was fantastic. Thank You More

by BGURSKE13
Recommend Dealer
Yes
Employees Worked With
Kyle Ritola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Venturella
Apr 03, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for trusting us with your business during this difficult time.

March 28, 2020

Another great experience Shannon and everyone else in Dirito Brothers Walnut Creek Volkswagen is super friendly and helpful. I feel welcomed every time and they always make me More

by ESTARMOTORS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know about your experiences here!

March 25, 2020

A terrific place to have your vehicle serviced. Every time I come to Dirito Brothers, it is a great experience. The staff is always professional and courteous and makes you feel at home. Thanks, D More

by eric.throne.csr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Cord, Oscar Dryden , Danny Keen , Tim Luong
Apr 03, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your business over the years, we appreciate it!

March 24, 2020

Always top notch service and I’m treated with respect. I’ve been taking my care to DB for years and will continue to do so. More

by dario_clark
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Apr 03, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for trusting us with your business over the years!

March 24, 2020

I took my Golf Alltrack in for a service recall and Tim was great to work with. He was very personable and communicated with me via text through the entire process. More

by JOHN E
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Apr 03, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks John, we appreciate the five star review!

March 24, 2020

One issue They should either ask for the glove compartment key at the time the car is turned in so they can reset the TPS; or make the request that the glove co More

by ZAGORA320
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Apr 03, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the feedback, we appreciate knowing where we can improve.

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