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Dirito Brothers Walnut Creek Volkswagen - Service Center
Walnut Creek, CA
3,101 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,101 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center
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May 16, 2020
Not a dealer customer under normal circumstances Had a warranty issue and this dealer, which is located near me, gladly diagnosed the issue and fixed in a timely manner with perfect communication. Had a warranty issue and this dealer, which is located near me, gladly diagnosed the issue and fixed in a timely manner with perfect communication. More
by HARTWELL
Verified CustomerEmployees Worked With
May 15, 2020
Every aspect was excellent. Each person I dealt with was courteous, efficient, and professional. My overall experience was excellent. I have had Dirito service my car before, an Each person I dealt with was courteous, efficient, and professional. My overall experience was excellent. I have had Dirito service my car before, and I had the same excellent experience. More
by MFMCLARNON
May 14, 2020
Kevin clearly explained actions needed to fix my car. Kevin explained the repairs were under warranty. He offered a loaner car & kept me informed. thanks Kevin explained the repairs were under warranty. He offered a loaner car & kept me informed. thanks More
by TAFTR
May 14, 2020
Meets the need Keeping in mind there is a pandemic going on...I found the appointment scheduling inflexible as I wanted to wait for a battery replacement thinking it Keeping in mind there is a pandemic going on...I found the appointment scheduling inflexible as I wanted to wait for a battery replacement thinking it was a quick service. I was told that it would be a 2-3 hours service job. which was not practical with the pandemic situation to wait. Realizing that a shuttle ride is offered online, but not something I wanted with the current situation. When I arrived no one was in the bay. I called the service dept to ask to speak to my service person assigned as I did not know the protocal with the pandemic. In general, our communications styles are different and I didn't feel like I got the customer service I would hope for as though I was resolving all issues that I had regarding the service and price. I feel the price of a battery replacment is exorbiant. I would have liked to have seen a few more vitual modes in place like payment and signing of documents which can all be done today electronically to reduce contact, but realizing everyone is working to get up to speed with the rapidly changing conditions. Overall, the job got done and I am appreciative that you have services open. Stay well. More
by darrodr3
Employees Worked With
May 13, 2020
Recall service to my VW bug was what I expected and was even able to have the air in my tires checked with no cost. Making an online appt. was very easy. even able to have the air in my tires checked with no cost. Making an online appt. was very easy. More
by Alysia
Employees Worked With
Tim Luong
May 12, 2020
Great experience with the service center We had a great experience with the service center. Car was ready on time and the service person we worked with kept us up to date on when the car woul We had a great experience with the service center. Car was ready on time and the service person we worked with kept us up to date on when the car would be ready and when we could pick it up. More
by bhanson7
Employees Worked With
Tim Luong
May 12, 2020
It was the worst service I've ever had there. Communication was horrible it was only through text The only time I got a phone call is when I asked somebody to call me. Communication was horrible it was only through text The only time I got a phone call is when I asked somebody to call me. More
by WHAYNES2004
Employees Worked With
May 12, 2020
A great experience at Dirito Brothers. A great experience was had during my recent vehicle maintenance visit. Tim Luong and Kevin Hubert were, as always, outstanding in their concern for m A great experience was had during my recent vehicle maintenance visit. Tim Luong and Kevin Hubert were, as always, outstanding in their concern for my time, waiting for my vehicle and ease of settling my bill before my departure. Thank you for a job well done. More
by eric.throne.csr
May 09, 2020
One year, 10,000 miles service Everything was done on time, no problems, exceeded expectations. Because service was going to take a little longer than original estimate (recall nee Everything was done on time, no problems, exceeded expectations. Because service was going to take a little longer than original estimate (recall needed to be done), free and prompt transportation home, and back to dealership, was provided. Nice touch. More
by CraigJoseph
Employees Worked With
May 09, 2020
Have been very accommodating with appointment times, rides needed to and from dealership. Staff is friendly and helpful. Reminders of appoints coming and when work is fiished. rides needed to and from dealership. Staff is friendly and helpful. Reminders of appoints coming and when work is fiished. More
by gailmcarpenter
Employees Worked With
