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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,104 Reviews

3,104 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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June 14, 2020

Great experience, on point with my appointment, and was finished before they closed. They went over everything and also gave me advice on my tires. More

by JAZZYLUPE101
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Jun 16, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Tim was very appreciative of you response, thank you

June 14, 2020

Confidence Helpful, knowledgeable and friendly advisors. ease of service. fair pricing. Confident advice will be honest and balanced. I have been a long time Vol More

by CSCHLATT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Jun 16, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your long service with VW and us, thank you for letting us know how well Tim and Kevin took care of you

June 13, 2020

Service with excellence Service with Kevin and the dealership has always been a great experience. My car was scheduled for a 40k service. But due to the COVID-19 shelter in p More

by SkoobaMike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Kevin was very pleased to read you kind review, thank you

June 13, 2020

I visited the Volkswagen for my 80,000 mile check up, and I was helped by Tim. He was kind and knowledgeable, and his service was quick and accurate. More

by SOHYUNSUH94530
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Jun 16, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to respond and let us know how well Tim treated you

June 13, 2020

I have been very satisfied with the level of service at this location. Marina was extremely helpful & communicative. She deserves a raise! I would definitely recommend this VW dealership to my friends & fa More

by RAEVYN_TWS
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to let us know how well Marina took care of you

June 12, 2020

Great service My car would not start and after a jump I brought it in to service. Turned out I needed my maintenance so combined with the new battery (under warrant More

by VV
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Jun 12, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience and that your car is back up and running. Thank you for the positive feedback.

June 12, 2020

Quick service. The service Bill was just about the quote total, so that's good. People were very friendly and helpful. When I had a Honda they would give me a free c More

by sweetmomo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
Jun 13, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to let us know how well Kevin treated you.

June 11, 2020

I just went in for a simple re-call service and I was in and out very quickly. Tim made the entire experience easy. They also work with Lyft as their “shuttle” & it is free of charge which I found very conv More

by chelseashigematsu
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Jun 11, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We were very pleased to hear how quickly and efficiently Tim helped you on your last service. Thanks for letting us know.

June 11, 2020

Good service, easy to get an appointment. Everyone was masked. I was asked “if” I wanted my car sanitized post-service. Maybe, given the current situation, you should perform this service automatically. More

by edlezcano
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know you had a great experience. The reason we ask people if they want the car disinfected is because we were doing all cars automatically and we had a few people that had allergies or just did not want a disinfectant sprayed in the car and get upset that we did not ask.

June 10, 2020

Excellent service Dwane and Shannon are the best Took Excellent service Dwane and Shannon are the best Took care of the issues and kept me informed of the progress Thank you for the good service More

by claytonautoserv
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dwane parts manager
Jun 11, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We are very pleased to hear our staff took such good care of you, thank you for telling us

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