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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,112 Reviews

3,112 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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July 01, 2020

Routine service made easy The service team (I worked with Tim) is always helpful. They are quick to respond to questions and concerns and they make routine service visits a br More

by reismatt0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Jul 01, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you! Glad we are consistent in our customer service skills.

July 01, 2020

Good place to bring my Jetta Efficiently run dealership. Friendly, efficient staff with good communication. My issue with car play wasn't resolved and I do not think the staff sho More

by b.annechurch
Recommend Dealer
Yes
Employees Worked With
Jul 02, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to respond to Kevin's survey and providing us with feedback.

July 01, 2020

Kevin is friendly. My car was done in an hour when estimate was 2 hours. The waiting room was comfortable although there's a cigarette smell. More

by INADAMARIKA
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for give Kevin a 5 star rating and responding to his survey.

July 01, 2020

I had a great experience. Staff was friendly and helpful. I was able to use a Lyft so I could get out and not have to wait. More

by EMARIA1118
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience and that it was great!

July 01, 2020

Excellent service/friendly service rep. WE always get great service. Shannon is the service rep we always book with and she is extremely efficient, friendly and a pleasure to deal with. We More

by PCOMPAGLIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Yes, she is great! Thank you for taking the time to let us know how your experience with Shannon was.

June 29, 2020

Exellent service Kevin answered all of my questions in detail. It was very helpful to understand the issue with my car. Marina was answered my call very friendly. More

by RLA242
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your 5 star ratings on Kevin and Marina!

June 29, 2020

As always a pleasure doing business with your company. This is my Third or fourth VW and you always mKe everything run so smoothly. Thank you More

by DPBLAKE66
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for such a high endorsement from a long time owner!

June 29, 2020

50k service and GTI Low Profile tires and potholes:-( Always appreciate the great service at Dirito Brothers. Very helpful, timely and a very clean environment. Dirito Bros make the process of dropping of More

by apowers90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

I am glad to read we have been consistently good. Thank you for taking the time to respond.

Jun 30, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed your experience with us. Please visit us again soon!

June 27, 2020

I had a very good experience when I took my car in, they were very organized, clean and efficient. I very much enjoyed coming in. More

by jensenclaire102
Recommend Dealer
Yes
Employees Worked With
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saul Canela
Jun 27, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear Shannon did such a good job for you.

June 27, 2020

Wonderful service! Dirito Bros. is a terrific dealership. I'm always treated with respect and consideration. The staff is friendly and they explain everything I need t More

by jopalmer7790
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina
Jun 27, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for such complimentary words. Glad Marina took such good care of you!

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