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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,095 Reviews
Call Service Center (925) 448-9940

3,095 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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December 19, 2022

Really like their service dept. People are very cool and they do good work. Highly recommend. More

by John G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi John, thank you for coming into Dirito Brothers Walnut Creek Volkswagen for service and we appreciate your five-star review. Please do not hesitate to reach out to us if you need further assistance.

December 18, 2022

Service Dept. and Sales Force are so friendly and professional. So glad I choose Dirito Bros Volkswagen to service my Jetta. Sean and the rest of the staff were More

by mhollister1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind feedback and for choosing Dirito Brothers Walnut Creek Volkswagen! We're happy we could help. It was a pleasure to learn that you had a friendly and professional experience on your recent visit. Please let us know if you have any additional questions about the services you received.

December 18, 2022

The Service Team are very professional yet personable, kind, considerate, accommodating, helpful to their customers and mainly informative with the service being done. More

by MNBARCENAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean in the Service Team = (5) Stars
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Dec 19, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for leaving such great feedback on our Service Department here at Dirito Brothers Walnut Creek Volkswagen. You deserve the best service and we will make sure that we will always provide that for you.

December 17, 2022

The service was and is always great, this time I am not giving the 5 stars because the dealership was not able to send a ride to pick me back to the dealership to get my car. More

by LOURDESP.JOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael from the service department.
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Dec 17, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello! We are so grateful for this positive rating and we appreciate your feedback with regard to the shuttle service. Enjoy the rest of your day, and we hope you'll visit us again at Dirito Brothers Walnut Creek Volkswagen.

December 16, 2022

Very professional and helpful service rep, and everything was explained well. Service was completed on time More

by JOEROEBUCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

We are happy to hear that we could provide you with the service you needed. Our Service Department here at Dirito Brothers Walnut Creek Volkswagen truly appreciates your feedback and looks forward to serving you again.

December 12, 2022

Francisco did a great job helping me with a service visit and a follow-up visit to install new tires on my Tiguan. More

by JON58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
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Dec 14, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi, thanks for the awesome review! It brings us here at Dirito Brothers Walnut Creek Volkswagen excitement to know our Service Team was helpful. We will always be here for any automotive needs you shall require. Come back and see us in the future if you need assistance. Take care.

December 11, 2022

Sean was professional. Drop off and pick up went smoothly. All in all a good experience. More

by RANDYGOLDEN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for leaving us this 5-star review. We are pleased to know that our Service Team was able to make your experience here at Dirito Brothers Walnut Creek Volkswagen a success and that this exchange of your vehicle went seamlessly. We hope that you have a fantastic day.

December 10, 2022

My team member that helped me was very professional and thorough and very nice and helpful More

by JERMARTIN35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your high star rating. We're happy to see that your experience with our team here at Dirito Brothers Walnut Creek Volkswagen was excellent, helpful, and professional. We strive to deliver a great experience to all of our valued customers. We hope to see you again soon.

December 04, 2022

Sean provided excellent communication and service. Sean made my experience at Dirito VW a great one! More

by NSWALLOW
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Nothing makes us happier than knowing that our team is making our customer's experiences great! We hope to provide you with more excellent communication here at Dirito Brothers Walnut Creek Volkswagen.

December 03, 2022

Great customer care from the service advisors, service department and overall the entire VW team at Doritos Brothers. More

by DANTEONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

It brings us joy to receive your 5-star rating. We'll be sure to let everyone here at Dirito Brothers Walnut Creek Volkswagen know about their hard work.

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