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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,652 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,653 reviews

April 07, 2024

My service manager went out of his way to make sure that we were taken care of and that we were fully satisfied with our repair. More

by TEDNPAPPAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

It's a pleasure to know our Service Team at Dirito Brothers Walnut Creek Volkswagen went above and beyond to ensure you were comfortable during your visit here and that you were satisfied with the service provided. Thank you for your positive review. Please do not hesitate to reach out to us for any further assistance.

April 07, 2024

The first time I attempted to use my horn after the service dept replaced the driver airbag under a recall, the horn was inoperative. When i called Service, they said it was likely a not their fault, a More

by BVDCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We take our customer feedback very seriously and would like the opportunity to learn more about your experience with our Service Department. Can you please contact me at your earliest convenience? Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

April 06, 2024

All was good. Dealership is nice, personnel is professional, service is fast, I will come back More

by TDMARTINALONSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, it makes us honored to receive this 5-star review and learn that our team was professional and nice while assisting you. If there is anything else that you require from us here at Dirito Brothers Walnut Creek Volkswagen, please do not hesitate to let us know.

April 06, 2024

The sales team at Dirito Bros were great. Zach ,Brian and everyone else. They were very nice and patient and accommodating. I'd recommend going to Dirito Bros. Great customer service. Thanks, More

by SEANMRUNYAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zack Tziolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thank you very much for writing this excellent review! It makes us delighted to know that our Sales Team was patient and accommodating while assisting you during your recent visit with us here at Dirito Brothers Walnut Creek Volkswagen. If there is any future assistance you require, please feel free to let us know.

April 05, 2024

The visit was very smooth- from scheduling to completion. Sean communicated very well which is extremely important to me. More

by JAYHMAHONEY
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for this fantastic review. We are thrilled to learn about the great communication and smooth experience you had with our Service Team. Please let us know if you have any additional questions, and thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

April 04, 2024

Fair pricing, very straightforward, friendly and fastest car buying process I’ve ever had - highly recommend! More

by KATIEBAEHR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear about your positive experience with our fair pricing and swift purchasing process at Dirito Brothers Walnut Creek Volkswagen. Your recommendation is truly valued.

April 04, 2024

Chris was kind and helpful through my whole process. Always appreciate doing business with Dirito Brothers. More

by AUBRELYNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Apr 08, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We at Dirito Brothers Walnut Creek Volkswagen appreciate your kind words. We're glad you found our team helpful during your visit. Thanks for choosing to do business with us!

April 04, 2024

Shaun was terrific as were the mechanics, very satisfied with the service that i received! More

by LARRY J.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I forgot the mechanics name, but he was great!
Apr 08, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate the positive review about our team's performance and services at Dirito Brothers Walnut Creek Volkswagen. We're grateful for your recognition.

April 04, 2024

They didnt perform all on the recommended service. I have a defective moonroof but they didnt even open it to check or recommend a fix. I have a detached splash guard that they didnt even notice. Rece More

by ronaldvictoriano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rosen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Simi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gerard Rose
1.0
This rating includes all reviews, with more weight given to recent reviews.
Augusto”Gus The Bus” Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nanika Orgil
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
cole scordelis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Tziolis
1.0
This rating includes all reviews, with more weight given to recent reviews.
mike raff
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Your feedback is important to us here at Dirito Brothers Walnut Creek Volkswagen. I would appreciate the chance to speak with you about your experience with our Service Team regarding the recommended services performed on your vehicle. Could you please reach out to me directly with your preferred method of contact so we can discuss this? Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

April 04, 2024

Sean went above and beyond to ensure that my experience was perfect! Thank you for making this a great experience! More

by tom.kodet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We are pleased to hear that your experience with our team at Dirito Brothers Walnut Creek Volkswagen was up to mark. Your appreciation is valued!

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