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Dirito Brothers Walnut Creek Volkswagen
Walnut Creek, CA
4,944 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California.
Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs.
It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States.
If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family.
If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,944 reviews
June 27, 2020
Lease Buyout Horror Show A 30-minute transaction turned into four hours and the quoted payment turned out to be $150 under what it really was. I went in after having had a A 30-minute transaction turned into four hours and the quoted payment turned out to be $150 under what it really was. I went in after having had at least two telephone conversations with Jim Cord regarding the lease buyout of my Tiguan. During one of them, I had the original contract in front of me and when he asked for the residual I gave him the number ($23K-something). I read it right off the contract and he told me what the monthly payment would be which was, as I recall, $315.00. When I went in (during the Covid 19 pandemic I might add), I learned, after having sat around for about an hour, that the payment would actually be over $100 more than what he said; this was based on the fact that somehow the residual was not transcribed correctly. After some back and forth, he invited me to speak with the manager who was, I believe, Kyle. I was quite angry, not only because I felt like I'd been played with some bait-and-switch tactic, but also because I had already sat around for what was now two hours. Note that I did not want to be inside that dealership at all because of the virus and here I was being forced to hang around for this amount of time. Plus, it was hot outside and there was nowhere to sit without sweating. Long story short, I left and ran some errands, returned, and the contract was STILL not ready, so I sat around some more and finally was able to sign the thing and leave. I arrived at the appointed time, which was noon, and when I left I made a point to look at the clock in the car: it was 4:01 P.M. I'm getting angry again just thinking about the whole episode. I didn't want to drive all the way into Oakland as I had things that needed doing, but now I deeply regret not having done so. I have owned Volkswagens for a long, long time. I had a '65 bug (red), a van (blue), a Jetta, two Passats and now the Tiguan. I have also owned a Porsche (914-6) –– point being, I have a history with German cars. But I am so disgusted with this whole episode that I have considered trading in the Tiguan and getting a Lexus just so I don't have to deal with Volkswagen any longer. And now that I think of it, I was considering getting the hybrid when it comes out in 2021, but I understand from Jim that there is not, and never has been, a hybrid in the works. If Volkswagen wants to make this right with me, the company can give me the monthly payment originally quoted. It is the right thing to do, but we certainly don't have an abundance of that any more. More
by CLYNNTHROCK
Verified CustomerEmployees Worked With
I am not sure about Kyle; one of the managers worked on this and he was very nice and none of the fiasco was his fault., Kyle Ritola, Jim Cord
June 27, 2020
Outer boot replaces Half day service -mid morn til mid afternoon. Lyft ride much appreciate upon return. Kevin / Rep infomative about service performed/length of time a Half day service -mid morn til mid afternoon. Lyft ride much appreciate upon return. Kevin / Rep infomative about service performed/length of time and readiness call. More
by SKAUSTEL
June 27, 2020
For the service wise, its good. But be careful for the payment. They try to charge my debit card and it showing a decline. So I give them my credit card, they charge the amount for my bill on credit card payment. They try to charge my debit card and it showing a decline. So I give them my credit card, they charge the amount for my bill on credit card and also hold the almost more then a half amount on the debit card too. So called them and they said it didnt showing us any amount that hold on your debit card. So I called next day but still didnt get help. Then I called back them after 4 days, still they said there is no amount is showing on their side, so I called our bank and connect to them with 3 way and then my bank describe them that is already process the amount on the debit card. So finally I have to dispute our transaction. More
by Henry
Employees Worked With
June 27, 2020
Thanks for a great sales experience! Top-notch service from start to finish; your people were friendly, knowledgeable and a pleasure to do business with. from start to finish; your people were friendly, knowledgeable and a pleasure to do business with. More
by TEJAS VYAS
Employees Worked With
June 21, 2020
Great Experiance Great sales people and the services is outstanding! High Scores to Jim for having all our paper work and vehicle ready when we arrived. Highly recomme Great sales people and the services is outstanding! High Scores to Jim for having all our paper work and vehicle ready when we arrived. Highly recommend. More
by ERNIE6
Employees Worked With
Jim Cord
June 21, 2020
I absolutely love the service I get at Dorito Bros! I absolutely love the service I get at Dorito Bros! It’s so easy to book an appointment and Marina and the staff is always friendly and helpful! I absolutely love the service I get at Dorito Bros! It’s so easy to book an appointment and Marina and the staff is always friendly and helpful! More
by MICHELLEMLAMM
Employees Worked With
June 20, 2020
Excellent Service I have been very happy with the service I received at Dirito Brothers. They have answered all my questions, arranged for transportation when needed, I have been very happy with the service I received at Dirito Brothers. They have answered all my questions, arranged for transportation when needed, and provided a clean, comfortable place to wait for repairs. The staff has been helpful and kept me informed during the process. I have been satisfied with service and repairs, and II would recommend them. More
by S.PETERSEN
Employees Worked With
June 20, 2020
The environment was clean. The staff was helpful and friendly. There was adequate communication between service rep and customer. Service rep was patient and willing to educate customer. friendly. There was adequate communication between service rep and customer. Service rep was patient and willing to educate customer. More
by MYKELJSM
Employees Worked With
Tim Luong
June 20, 2020
I am very happy with the service I’ve received at Dirito Brothers Walnut Creek Volkswagen. The professionals at this dealership go above and beyond to give their customers a wonderful experience. I love my Brothers Walnut Creek Volkswagen. The professionals at this dealership go above and beyond to give their customers a wonderful experience. I love my 2019 Atlas! More
by PICKETTPACK
June 19, 2020
Jetta worked on The service was great and the car runs good. Kevin did and outstanding job and great service provided. I will go to Dirito Brothers to buy a new car The service was great and the car runs good. Kevin did and outstanding job and great service provided. I will go to Dirito Brothers to buy a new car. More
by Inzerillo
Employees Worked With
