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Dirito Brothers Walnut Creek Volkswagen
Walnut Creek, CA
4,793 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California.
Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs.
It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States.
If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family.
If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,793 reviews
May 15, 2020
Had a great experience! Told my sales staff what I wanted he didn’t over sell me brought be exact what I wanted needed. No pressure selling super nice staff. Definitely will be a long term customer and would he didn’t over sell me brought be exact what I wanted needed. No pressure selling super nice staff. Definitely will be a long term customer and would recommend my friends and family. Haven’t dealt with service yet but confident it will be just fine. So happy I went here even though it’s kinda a drive. It was such a great experience and my expectations were really high. I had a long term relationship with my dealer out of state and so happy to feel like I was treated like family here too Vw are great cars I only want to drive Dorito bro’s Vw that’s how great my time there was. I’m actually looking forward to taking my car on something no one looks forward to. So so happy to have found them. More
by Jrb2323
Verified Customer
May 15, 2020
Every aspect was excellent. Each person I dealt with was courteous, efficient, and professional. My overall experience was excellent. I have had Dirito service my car before, an Each person I dealt with was courteous, efficient, and professional. My overall experience was excellent. I have had Dirito service my car before, and I had the same excellent experience. More
by MFMCLARNON
May 14, 2020
Kevin clearly explained actions needed to fix my car. Kevin explained the repairs were under warranty. He offered a loaner car & kept me informed. thanks Kevin explained the repairs were under warranty. He offered a loaner car & kept me informed. thanks More
by TAFTR
May 14, 2020
Meets the need Keeping in mind there is a pandemic going on...I found the appointment scheduling inflexible as I wanted to wait for a battery replacement thinking it Keeping in mind there is a pandemic going on...I found the appointment scheduling inflexible as I wanted to wait for a battery replacement thinking it was a quick service. I was told that it would be a 2-3 hours service job. which was not practical with the pandemic situation to wait. Realizing that a shuttle ride is offered online, but not something I wanted with the current situation. When I arrived no one was in the bay. I called the service dept to ask to speak to my service person assigned as I did not know the protocal with the pandemic. In general, our communications styles are different and I didn't feel like I got the customer service I would hope for as though I was resolving all issues that I had regarding the service and price. I feel the price of a battery replacment is exorbiant. I would have liked to have seen a few more vitual modes in place like payment and signing of documents which can all be done today electronically to reduce contact, but realizing everyone is working to get up to speed with the rapidly changing conditions. Overall, the job got done and I am appreciative that you have services open. Stay well. More
by darrodr3
Employees Worked With
May 14, 2020
Responsive and transparent I recently bought a new VW Atlas from Dirito Bros. They were responsive, straight-forward, and easy to deal with, especially given the current lockdow I recently bought a new VW Atlas from Dirito Bros. They were responsive, straight-forward, and easy to deal with, especially given the current lockdown restrictions. More
by mrandrewdean
Employees Worked With
May 13, 2020
Recall service to my VW bug was what I expected and was even able to have the air in my tires checked with no cost. Making an online appt. was very easy. even able to have the air in my tires checked with no cost. Making an online appt. was very easy. More
by Alysia
Employees Worked With
Tim Luong
May 12, 2020
Great experience with the service center We had a great experience with the service center. Car was ready on time and the service person we worked with kept us up to date on when the car woul We had a great experience with the service center. Car was ready on time and the service person we worked with kept us up to date on when the car would be ready and when we could pick it up. More
by bhanson7
Employees Worked With
Tim Luong
May 12, 2020
A great experience at Dirito Brothers. A great experience was had during my recent vehicle maintenance visit. Tim Luong and Kevin Hubert were, as always, outstanding in their concern for m A great experience was had during my recent vehicle maintenance visit. Tim Luong and Kevin Hubert were, as always, outstanding in their concern for my time, waiting for my vehicle and ease of settling my bill before my departure. Thank you for a job well done. More
by eric.throne.csr
May 12, 2020
It was the worst service I've ever had there. Communication was horrible it was only through text The only time I got a phone call is when I asked somebody to call me. Communication was horrible it was only through text The only time I got a phone call is when I asked somebody to call me. More
by WHAYNES2004
Employees Worked With
May 11, 2020
The staff is friendly, focused, and professional. The warm friendly atmosphere and expert service made my car purchasing experience amazing! Thanks to Gus “the Bus” and the whole management team for the warm friendly atmosphere and expert service made my car purchasing experience amazing! Thanks to Gus “the Bus” and the whole management team for the attentive, expeditious, and supportive care. I am HAPPY!!! More
by BUKHARI.SAID
