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Dirito Brothers Walnut Creek Volkswagen
Walnut Creek, CA
4,789 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California.
Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs.
It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States.
If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family.
If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,789 reviews
May 17, 2020
I was trying to avoid this survey because I was not happy with the last service call. There was adblue diesel additive spilled down the side when I picked up the car. Also they quote one service price on the with the last service call. There was adblue diesel additive spilled down the side when I picked up the car. Also they quote one service price on the website and it’s always higher once I get to the shop. Sorry but that is not awesome service. More
by TDI owner
Verified CustomerEmployees Worked With
May 17, 2020
Excellent customer service throughout. Andres explained everything. Ensure we were happy with our car. Arranged finance quickly. Ed was quick and proficient with lease details. everything. Ensure we were happy with our car. Arranged finance quickly. Ed was quick and proficient with lease details. More
by SANDRA-JACOBS
May 17, 2020
Excellent service, the car buying process was fast and professional. David is top notch! He had everything ready to go for us, I signed the paperwork and was out the door in less than an hour professional. David is top notch! He had everything ready to go for us, I signed the paperwork and was out the door in less than an hour More
by MGREENWOOD167
Employees Worked With
May 16, 2020
New car purchases Sense 2016 my family has brought 3 new VW.'s. A 2016 GLI SEL, 2017 JETTA 1.4 S and a 2019 GOLF 1.4SE. All with sales person Erin Scordelis. Sense 2016 my family has brought 3 new VW.'s. A 2016 GLI SEL, 2017 JETTA 1.4 S and a 2019 GOLF 1.4SE. All with sales person Erin Scordelis. More
by LARRY2472
May 16, 2020
I am not usually one to write reviews, but i feel compelled to in this case as the service i received was exceptional. This dealer had to fix what another dealer broke for me and did it in a fraction compelled to in this case as the service i received was exceptional. This dealer had to fix what another dealer broke for me and did it in a fraction of the time it took originally. Theyre quick and informative. They work with you. I will continue to bring my car here. More
by Mrsbean0623
Employees Worked With
May 16, 2020
Not a dealer customer under normal circumstances Had a warranty issue and this dealer, which is located near me, gladly diagnosed the issue and fixed in a timely manner with perfect communication. Had a warranty issue and this dealer, which is located near me, gladly diagnosed the issue and fixed in a timely manner with perfect communication. More
by HARTWELL
Employees Worked With
May 15, 2020
Had a great experience! Told my sales staff what I wanted he didn’t over sell me brought be exact what I wanted needed. No pressure selling super nice staff. Definitely will be a long term customer and would he didn’t over sell me brought be exact what I wanted needed. No pressure selling super nice staff. Definitely will be a long term customer and would recommend my friends and family. Haven’t dealt with service yet but confident it will be just fine. So happy I went here even though it’s kinda a drive. It was such a great experience and my expectations were really high. I had a long term relationship with my dealer out of state and so happy to feel like I was treated like family here too Vw are great cars I only want to drive Dorito bro’s Vw that’s how great my time there was. I’m actually looking forward to taking my car on something no one looks forward to. So so happy to have found them. More
by Jrb2323
May 15, 2020
Every aspect was excellent. Each person I dealt with was courteous, efficient, and professional. My overall experience was excellent. I have had Dirito service my car before, an Each person I dealt with was courteous, efficient, and professional. My overall experience was excellent. I have had Dirito service my car before, and I had the same excellent experience. More
by MFMCLARNON
May 14, 2020
Kevin clearly explained actions needed to fix my car. Kevin explained the repairs were under warranty. He offered a loaner car & kept me informed. thanks Kevin explained the repairs were under warranty. He offered a loaner car & kept me informed. thanks More
by TAFTR
May 14, 2020
Meets the need Keeping in mind there is a pandemic going on...I found the appointment scheduling inflexible as I wanted to wait for a battery replacement thinking it Keeping in mind there is a pandemic going on...I found the appointment scheduling inflexible as I wanted to wait for a battery replacement thinking it was a quick service. I was told that it would be a 2-3 hours service job. which was not practical with the pandemic situation to wait. Realizing that a shuttle ride is offered online, but not something I wanted with the current situation. When I arrived no one was in the bay. I called the service dept to ask to speak to my service person assigned as I did not know the protocal with the pandemic. In general, our communications styles are different and I didn't feel like I got the customer service I would hope for as though I was resolving all issues that I had regarding the service and price. I feel the price of a battery replacment is exorbiant. I would have liked to have seen a few more vitual modes in place like payment and signing of documents which can all be done today electronically to reduce contact, but realizing everyone is working to get up to speed with the rapidly changing conditions. Overall, the job got done and I am appreciative that you have services open. Stay well. More
by darrodr3
Employees Worked With
