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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,819 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,819 reviews

June 21, 2020

I absolutely love the service I get at Dorito Bros! I absolutely love the service I get at Dorito Bros! It’s so easy to book an appointment and Marina and the staff is always friendly and helpful! More

by MICHELLEMLAMM
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words! We truly appreciate your business and the positive feedback.

June 20, 2020

Excellent Service I have been very happy with the service I received at Dirito Brothers. They have answered all my questions, arranged for transportation when needed, More

by S.PETERSEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good, safe experience. Thank you for your positive feedback.

June 20, 2020

The environment was clean. The staff was helpful and friendly. There was adequate communication between service rep and customer. Service rep was patient and willing to educate customer. More

by MYKELJSM
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Jun 22, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We're so glad you had a positive experience with us and really appreciate the positive feedback. Thank you!

June 20, 2020

I am very happy with the service I’ve received at Dirito Brothers Walnut Creek Volkswagen. The professionals at this dealership go above and beyond to give their customers a wonderful experience. I love my More

by PICKETTPACK
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RICHARD MAXWELL
Jun 20, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Wow, thank you! Marina blushed when she read your response.

June 19, 2020

Erin was such a pleasure to work with and so efficient, super down to earth she anticipated my needs and I left a very happy customer! More

by DAMIEN2
Recommend Dealer
Yes
Employees Worked With
Erin scordelis
Jun 22, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Damien, Thank you for the great review! Erin was happy to be of service. We look forward to serving you in the future.

June 19, 2020

Jetta worked on The service was great and the car runs good. Kevin did and outstanding job and great service provided. I will go to Dirito Brothers to buy a new car More

by Inzerillo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Very kind of you to let us know how well Kevin treated you.

June 19, 2020

Recall appointment Marina was fantastic as always. In addition to getting the sunroof issue resolved she also worked with me to set up the prepaid maintenance purchased More

by Matt Evans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear Marina went the extra mile to help you, thank you for letting us know!

June 18, 2020

First, small service (10,000 mile service performed at 5,200 based on insistent warning light and date of manufacture) plus recall software update. Easy check in, car was ready on-time. Fine communicati More

by PROBERTS7
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for responding to Marinas survey and letting us know she took good care of you.

June 18, 2020

Bad car repair/maintenance experience. The car is excellent the car had a minor oil sensor leaking at the bottom of the engine should be a powertrain issue but they charge me anyway More

by sonkolyistvan
Recommend Dealer
No
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

I am sorry to hear your extended warranty did not cover all the repairs. I did see they covered the pan just not the sensor. Extended warranty companies are a good option when buying a car and planning on keeping it. They don't cover everything but do cover most major items on a car and usually pay for themselves the longer you keep the car. If we can be of any help please email me at marcventurella@dirito.com

June 18, 2020

The dealership did a great job on my beetle. After having taken it to so many other mechanics, spending so much money over the course of the last 3 years, we finally decided to try the dealership. Th More

by elizabethhutson
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

What a nice compliment! I am so glad to hear you like driving you car again and Kevin did a great job helping you

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