Dirito Brothers Walnut Creek Volkswagen

March 7 maintenance visit for 2014 Jetta Clean, fast and convenient. Service was done to expectations and time for completion was efficient. My service coupon was processed correctly as well Clean, fast and convenient. Service was done to expectations and time for completion was efficient. My service coupon was processed correctly as well as the recall repair. More

Thank you Erin! I hate buying cars. The process is typically exhausting, stressful, and painful on my wallet. This time around, I decided I was going to do ALL my res I hate buying cars. The process is typically exhausting, stressful, and painful on my wallet. This time around, I decided I was going to do ALL my research ahead of time (make/model/extras/test drives), figure out the price I'd be willing to pay, then only talk to the sales personnel via email or text. I just HATE being "wheeled and dealed." When we were ready, I emailed multiple VW internet sales managers/personnel within about a 50 mile radius from our home. Some responded and told me I was being unreasonable with my requested price and tried to educate me on how this all works. They were out immediately because I don't take kindly to condescending emails. It quickly came down to 2 dealers who were willing to work with me. Erin stood out immediately because her emails were kind, responsive, genuine, and not at all condescending. We went back and forth on just a handful of emails before agreeing on a price that the competition was unwilling to meet. We ended up paying slightly more than my original offer, but I was ok with it because Erin earned the business. Upon meeting to pick up the car yesterday, there were no games and no additional upselling. I am in sales myself and can respect her approach from a service perspective rather than a sales perspective. Building relationships is what gets a sale and she excelled at connecting and resonating with the customer as a real person, not your typical salesperson. Thank you so much Erin, we wish you the very best and thank you for helping us make this super easy and painless! More

Easy and efficient John Benitez was wonderful to work with. He was knowledgeable about the product, very responsive, patient, personable and I did not feel pressured. T John Benitez was wonderful to work with. He was knowledgeable about the product, very responsive, patient, personable and I did not feel pressured. The staff is friendly and accommodating and customer service is outstanding. More

Friendly and professional. They were very accommodating even though it was such a busy morning. Price for the service seemed very reasonable. I've been coming to Dirito for 14 years and they keep getting b even though it was such a busy morning. Price for the service seemed very reasonable. I've been coming to Dirito for 14 years and they keep getting better! More

The service is prompt and the communication is great. I love that they can give updates via text. In addition to the great customer service, the repairs are done well. I've had nothing but positive results love that they can give updates via text. In addition to the great customer service, the repairs are done well. I've had nothing but positive results. More

great service Marina was very through explaining results of auto maintenance. She showed pictures of car parts that need attention (replaced). Marina was articulate Marina was very through explaining results of auto maintenance. She showed pictures of car parts that need attention (replaced). Marina was articulate and knowledgeable of my auto service needed. More

Friendly, informative service department. Checked in and updated me throughout my wait. Pleasant waiting room. I will continue to bring my vehicles to this location. updated me throughout my wait. Pleasant waiting room. I will continue to bring my vehicles to this location. More

Great Job Marina Marina was very helpful with ensuring that my warranties covered all service and repair, making several calls to the 3rd party vendor. She was very r Marina was very helpful with ensuring that my warranties covered all service and repair, making several calls to the 3rd party vendor. She was very responsive and made my visit very easy. More

Great Service! The check-in with Kevin went smoothly and my car was ready in the time promised. Great experience always at Dirito Brothers! Many thanks Dirito. The check-in with Kevin went smoothly and my car was ready in the time promised. Great experience always at Dirito Brothers! Many thanks Dirito. More

Great service from Marina. She was knowledgeable and friendly. Communicates by text throughout the day letting me know the diagnosis and progress. car was ready on time. friendly. Communicates by text throughout the day letting me know the diagnosis and progress. car was ready on time. More