Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Dirito Brothers Walnut Creek Volkswagen
Walnut Creek, CA
4,819 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California.
Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs.
It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States.
If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family.
If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,819 reviews
June 29, 2020
Exellent service Kevin answered all of my questions in detail. It was very helpful to understand the issue with my car. Marina was answered my call very friendly. Kevin answered all of my questions in detail. It was very helpful to understand the issue with my car. Marina was answered my call very friendly. More
by RLA242
Verified Customer
June 29, 2020
As always a pleasure doing business with your company. This is my Third or fourth VW and you always mKe everything run so smoothly. Thank you This is my Third or fourth VW and you always mKe everything run so smoothly. Thank you More
by DPBLAKE66
Employees Worked With
June 29, 2020
The dealership was nicely clean and looked professional. The staff were professional and cared about our specific needs and did not push on getting a vehicle. Overall, a great experience and car. The staff were professional and cared about our specific needs and did not push on getting a vehicle. Overall, a great experience and car. More
by GASPAR.SANCHEZ
Employees Worked With
June 29, 2020
Great Experience Best car buying experience I have had, super smooth, to the point and got out of there simply and quickly. Would highly recommend this dealership Best car buying experience I have had, super smooth, to the point and got out of there simply and quickly. Would highly recommend this dealership More
by TMILLER3D
Employees Worked With
June 29, 2020
50k service and GTI Low Profile tires and potholes:-( Always appreciate the great service at Dirito Brothers. Very helpful, timely and a very clean environment. Dirito Bros make the process of dropping of Always appreciate the great service at Dirito Brothers. Very helpful, timely and a very clean environment. Dirito Bros make the process of dropping off and picking up your vehicle easy! More
by apowers90
Employees Worked With
June 27, 2020
20K Service and Recall Repair Drop off was smooth and easy. Service area was clean and felt safe. Ride home was convenient. Work was completed on time and I am very satisfied. Drop off was smooth and easy. Service area was clean and felt safe. Ride home was convenient. Work was completed on time and I am very satisfied. More
by GEOROD58
Employees Worked With
June 27, 2020
Wonderful service! Dirito Bros. is a terrific dealership. I'm always treated with respect and consideration. The staff is friendly and they explain everything I need t Dirito Bros. is a terrific dealership. I'm always treated with respect and consideration. The staff is friendly and they explain everything I need to know about my service appointment. No complaints, only compliments! More
by jopalmer7790
Employees Worked With
Marina
June 27, 2020
Thanks for a great sales experience! Top-notch service from start to finish; your people were friendly, knowledgeable and a pleasure to do business with. from start to finish; your people were friendly, knowledgeable and a pleasure to do business with. More
by TEJAS VYAS
Employees Worked With
June 27, 2020
Lease Buyout Horror Show A 30-minute transaction turned into four hours and the quoted payment turned out to be $150 under what it really was. I went in after having had a A 30-minute transaction turned into four hours and the quoted payment turned out to be $150 under what it really was. I went in after having had at least two telephone conversations with Jim Cord regarding the lease buyout of my Tiguan. During one of them, I had the original contract in front of me and when he asked for the residual I gave him the number ($23K-something). I read it right off the contract and he told me what the monthly payment would be which was, as I recall, $315.00. When I went in (during the Covid 19 pandemic I might add), I learned, after having sat around for about an hour, that the payment would actually be over $100 more than what he said; this was based on the fact that somehow the residual was not transcribed correctly. After some back and forth, he invited me to speak with the manager who was, I believe, Kyle. I was quite angry, not only because I felt like I'd been played with some bait-and-switch tactic, but also because I had already sat around for what was now two hours. Note that I did not want to be inside that dealership at all because of the virus and here I was being forced to hang around for this amount of time. Plus, it was hot outside and there was nowhere to sit without sweating. Long story short, I left and ran some errands, returned, and the contract was STILL not ready, so I sat around some more and finally was able to sign the thing and leave. I arrived at the appointed time, which was noon, and when I left I made a point to look at the clock in the car: it was 4:01 P.M. I'm getting angry again just thinking about the whole episode. I didn't want to drive all the way into Oakland as I had things that needed doing, but now I deeply regret not having done so. I have owned Volkswagens for a long, long time. I had a '65 bug (red), a van (blue), a Jetta, two Passats and now the Tiguan. I have also owned a Porsche (914-6) –– point being, I have a history with German cars. But I am so disgusted with this whole episode that I have considered trading in the Tiguan and getting a Lexus just so I don't have to deal with Volkswagen any longer. And now that I think of it, I was considering getting the hybrid when it comes out in 2021, but I understand from Jim that there is not, and never has been, a hybrid in the works. If Volkswagen wants to make this right with me, the company can give me the monthly payment originally quoted. It is the right thing to do, but we certainly don't have an abundance of that any more. More
by CLYNNTHROCK
Employees Worked With
Other Employees :
I am not sure about Kyle; one of the managers worked on this and he was very nice and none of the fiasco was his fault., Jim Cord
June 27, 2020
I had a very good experience when I took my car in, they were very organized, clean and efficient. I very much enjoyed coming in. were very organized, clean and efficient. I very much enjoyed coming in. More
by jensenclaire102
