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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,517 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,517 reviews

February 15, 2020

Great service at a great dealer! I needed to have my air conditioning checked out since no cold air was blowing. They took care of everything, in a timely fashion, and I'm happy wit More

by tomdkat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Feb 19, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the input, we try to keep our prices competitive with the overhead incurred by a full service dealership but it's definitely something we need to keep in mind.

February 14, 2020

Marina was very very friendly, efficient and accommodating. I needed my car done at a certain time and she made it happen. The shuttle service was great too. More

by CAR9597
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the feedback, we appreciate it!

February 14, 2020

The friendly service and comfortable environment ensured a pleasant experience during my recent visit. Their projected time for the completed service was accurate and I feel confident that their competent t More

by vonhoff3
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diego Soto
Feb 19, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to her that we could make your visit here pleasant and efficient, thank you for the feedback!

February 14, 2020

It is always a pleasure dealing with the service team at this dealership. Kind, helpful, go out of their way to make you happy 25 More

by dzillgitt
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for the five star review!

February 14, 2020

going deep and long my VW somehow leaked and the wires got corroded. Dirito Bros (thank you Danny!) got a new wiring harness from Germany and made it all good. And rented More

by nrjones360
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Feb 19, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad we could fix the issue and offer you the loaner in the meantime, thank you for the feedback!

February 14, 2020

Excellent Service Nice waiting area. Very courteous service. Did what I asked them to do, didn't try to push something I did not need yet. Very nice and helpful. More

by nathanreyes1969
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Feb 19, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you Nathan!

February 13, 2020

Good location, nice amenities, quick service, friendly staff. New wiper blades were suggested and I agreed. I thought it would have been a nice personal touch to wash the windshield. Kevin was exce More

by lanelady2003
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the input, it's good to know what we are doing right and where we can improve.

February 13, 2020

Waited all day, really! Pleasant atmosphere, sales people didn't question me what I was doing here (that can be extremely annoying) and unfortunately I was there from 8AM unt More

by rugman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Feb 19, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience, I'm sorry for the wait and hope we can reduce the wait time significantly at your next visit.

February 13, 2020

Surprised with last service I was able to clearly describe two problems I am having 1) unusual noise coming from front suspension area, and 2) loud "breaking" noise after letting More

by BRYANJBOUDREAUX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Dryden , Tim Luong
Feb 19, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the feedback, I certainly hope this has been resolved by now.

February 12, 2020

Danny was my service rep for my Passat 20,000 miles service. What a great gentleman, took in every detail of what my car will go through in the service dept. An amazing individual and easy to talk to More

by TABSHARANI
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Feb 19, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear Danny provided you with such excellent service, thank you!

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