Dirito Brothers Walnut Creek Volkswagen

Excellent Service But Substandard Vehicle Clean-Up Marina was, as she has always been, fantastic in arranging for the service of my car, from receiving the tow, to a quick turnaround time, to keeping m Marina was, as she has always been, fantastic in arranging for the service of my car, from receiving the tow, to a quick turnaround time, to keeping me informed of the diagnostic findings and the necessary and recommended actions. For the latter, it included the cleaning of carbon sludge from the intake system--which was performed. Disappointingly, upon arriving home I noticed considerable amounts of carbon deposits splattered on the grille, front bumper and fenders of my car's white exterior. While I understand that there are cleaning limitations due to the Covid-19 situation, I do not expect to find evidence of the (internal) services performed displayed on the car's exterior. It leads one to think that if highly visible and easy-to-remedy sloppiness on a car's exterior is not addressed, what other shortcomings are present that the customer cannot see? Five stars for Marina's service, three stars for the lack of follow-through and cleanup on the part of the technician. I've enjoyed 5+ years of excellent service with Marina at Dirito Brothers and I'm optimistic that future visits will see this latest quality control issue fully rectified. More

It was very easy to purchase a car. Everyone seemed very present and helpful. They are open to anything you would like, and are quick to answer any question. present and helpful. They are open to anything you would like, and are quick to answer any question. More

Excellent Dirito provided the fairest, friendliest, smartest, most transparent buying experience in my 30 years of buying 10 Volkswagens. Dirito Brothers ar Dirito provided the fairest, friendliest, smartest, most transparent buying experience in my 30 years of buying 10 Volkswagens. Dirito Brothers are lightyears ahead of all other dealers, and I've dealt with many throughout California. More

SAAB service My 2003 SAAB had a problem requiring it to be towed in. After it arrived I was promptly contacted to let me know the car was there. Later that day I My 2003 SAAB had a problem requiring it to be towed in. After it arrived I was promptly contacted to let me know the car was there. Later that day I was given a diagnosis and an estimate. The car was repaired the next day and ready to be picked up the day after. I have had great service here since the car was new. More

There was a misunderstanding on my appointment date that day but the service advisor still accommodate to service my vehicle and I’m glad that it was done before the estimated time given. Unfortunately the day but the service advisor still accommodate to service my vehicle and I’m glad that it was done before the estimated time given. Unfortunately the vehicle was not wash and dry due to covid situation. More

Everything was fine. The only disappointment was that I was expecting a car wash. Maybe that is no longer included. Wish I knew if I was supposed to request it. was expecting a car wash. Maybe that is no longer included. Wish I knew if I was supposed to request it. More

Great service but no vehicle sanitizing Kevin was great in getting me checked in for my service. Car was done on time. I was kind of surprised the car was not sanitized before returning it Kevin was great in getting me checked in for my service. Car was done on time. I was kind of surprised the car was not sanitized before returning it to me. There was a sanitizing station at the pickup area, and I was asked to give them 30 minutes to prep the car for pickup, but when I got there a service guy just drove up, no gloves, no cleaning, and handed the keys to me. In this time of COVID-19 I was expecting a bit more care, or at least a wipe down of the steering wheel. All in all, I have always had a great experience at Dirito Bros. More

E-Golf 40k service Kevin was efficient and quick. You can't see his face in his mask, but that's probably for the best. 8-) Car ready on time. I do like the Texts an Kevin was efficient and quick. You can't see his face in his mask, but that's probably for the best. 8-) Car ready on time. I do like the Texts and the warn us you're coming feature and car will be waiting feature. I'll be back, but I'm going to want an ID.3 (not the ID.4) Barry More

Service was great Quick and easy! Good communication. Thanks. Everyone was friendly and helpful. Appreciate the Lyft home and back again. Makes it east to keep com Quick and easy! Good communication. Thanks. Everyone was friendly and helpful. Appreciate the Lyft home and back again. Makes it east to keep coming back. More

Great service, Great Expertise I had a horrible experience at the VW dealership in Oakland a few years ago and I was admittedly nervous about the Dirito Bros. But everyone there was I had a horrible experience at the VW dealership in Oakland a few years ago and I was admittedly nervous about the Dirito Bros. But everyone there was super friendly and knowledgable. Since then, I know I can count on Tim and everyone else there for excellent service and wonderful support when it comes to my car. They are especially good at explaining all things automotive easily and they are great at answering any questions, however naive, I may have as someone who isn't as automotive savvy. I recommend Dirito Bros. to anyone and everyone who has a VW vehicle. Keep up the good work!!! More