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Dirito Brothers Walnut Creek Volkswagen
Walnut Creek, CA
4,517 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California.
Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs.
It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States.
If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family.
If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,517 reviews
February 21, 2020
Friendly staff, good service, neat and clean environment! The service manager and the support staff is always friendly and courteous. Kevin is knowledgeable of the kinds of service I need and makes good sugg The service manager and the support staff is always friendly and courteous. Kevin is knowledgeable of the kinds of service I need and makes good suggestions of the options to keep my car in good running order. More
by BOBBEJLEE
Verified CustomerEmployees Worked With
February 21, 2020
Nanika and Danny and Donald were a fantastic group of people. I knew Don Dirito from the country club I worked at. I really appreciate them for helping me to make this purchase easy and providing help. people. I knew Don Dirito from the country club I worked at. I really appreciate them for helping me to make this purchase easy and providing help. More
by Gh0stv3553l
February 20, 2020
Good service department; had an oil leak requiring inspection and turned out to be the drain plug. Had oil dropped, fresh oil, filter and new plug installed = no more oil leakage. Make sure you always inspection and turned out to be the drain plug. Had oil dropped, fresh oil, filter and new plug installed = no more oil leakage. Make sure you always get one of those plastic plugs for your oil changes; don’t reuse...not reusable! More
by RAMPCB76
Employees Worked With
Tim Luong
February 20, 2020
Great customer service, kept me up to date with regard to the status on my car. Very friendly staff! Also had a very kind shuttle driver. the status on my car. Very friendly staff! Also had a very kind shuttle driver. More
by KATIEDSPROUL
Employees Worked With
February 19, 2020
A quick, respectful, and pleasant experience We weren't expecting to purchase a car, but Peter made the experience very pleasant! We went in to test drive a Tiguan and found the drive very positi We weren't expecting to purchase a car, but Peter made the experience very pleasant! We went in to test drive a Tiguan and found the drive very positive. Peter was able to find the color we wanted and met us with a fair price. The entire transaction felt pressure-less and easy. We will definitely go back to Dirito. More
by Alex
Employees Worked With
Peter de Vries
February 19, 2020
The fact that the DPS was on national back order from VW for 4 months(!) has nothing to do with the EXCELLENT customer service I’ve been receiving from Dirito Brothers...so good in fact I switched to them a for 4 months(!) has nothing to do with the EXCELLENT customer service I’ve been receiving from Dirito Brothers...so good in fact I switched to them all the way in Walnut Creek from the Downtown Oakland VW dealership just a couple of miles from my house from where I bought my 2011 Jetta Sportwagen TDI! Oakland has treated me quite disfavorably. More
by DIAZ_MICHELLE
February 19, 2020
Took car in for warranty sunroof replacement- quick turn around, things were not fixed so they went out of the way to get me back in and get the problem fixed around, things were not fixed so they went out of the way to get me back in and get the problem fixed More
by TYEVERSOLE
February 18, 2020
Shannon was very helpful!!! The check engine light kept coming on and I had to bring my car in 3 times. Shannon got a car for me to drive two times, helping me unload my things The check engine light kept coming on and I had to bring my car in 3 times. Shannon got a car for me to drive two times, helping me unload my things from my car to the loaner car and then back to my car at the end. I had left my door opener in the car and Sharon retrieved it plus found my sunglasses. She kept me informed by phone calls. Even though it took a week to get my car back the last time, I appreciated Shannon's concern help! More
by ANNBLOCKYER
Employees Worked With
February 18, 2020
I took my lease Passat for service on saturday February 15th 2020 for a simple 10K miles oil change and check up. They have returned the car with a cracked windshield and claiming that it was cracked when 15th 2020 for a simple 10K miles oil change and check up. They have returned the car with a cracked windshield and claiming that it was cracked when I took the car there. I asked for pictures or videos when i am pulling into the dealership and none of the pictures shows a cracked window. So far I went there twice and they are giving me the run around that i need to speak to this person and that person. I am now waiting for a call from Mark who they said is the service manager. If i dont get a resolution I will be going the VW corp route. This is my 2nd passat lease from the same dealership and never had an issue like this before. More
by DENIZGEZGIN
Employees Worked With
Tim Luong
