Dirito Brothers Walnut Creek Volkswagen

Easy, Informative, and Fun! My fiance and I went into the Dirito Brothers dealership just expecting to gather some info and see whats out there. Instead we went in, met Richard, My fiance and I went into the Dirito Brothers dealership just expecting to gather some info and see whats out there. Instead we went in, met Richard, were guiding to the perfect car, and left just a couple of hours later in a car that we are soooo happy with. Richard was kind and informative and we had a great experience with the whole Dirito Brothers team! More

Positive Experience The work on my car was done as expected and within the time frame outlined. Employees were personable and efficient. All was quite effortless as well. The work on my car was done as expected and within the time frame outlined. Employees were personable and efficient. All was quite effortless as well. More

Straightforward purchase even if it took a long time Once I had decided to purchase a VW Alltrack, I called them and a number of other dealerships to get a quote on exactly what I wanted. Their process Once I had decided to purchase a VW Alltrack, I called them and a number of other dealerships to get a quote on exactly what I wanted. Their process was the most straightforward even though they gave me the most competitive quote. I then simply showed up, signed the paperwork, and took delivery of the vehicle. The salesman, Saul, was easy to work with and very helpful showing me the vehicle. The only bugaboo was that they have a new computer system and so I ended up waiting over an hour while they finished with the previous buyer and got to me. Having said that, they weren't pushy on selling me extras, and it all went pretty smoothly. More

Great customer service Everyone was great! They definitely made me feel at home. Thank you to Mr. Sterling for making my purchase happen. Also Thank You to Gus for an amazin Everyone was great! They definitely made me feel at home. Thank you to Mr. Sterling for making my purchase happen. Also Thank You to Gus for an amazing experience and wonderful customer service. More

Good Service Brought my car in for a recall service. Staff was polite and accommodating. They drove me home and called me when my car was ready. No hassles. Brought my car in for a recall service. Staff was polite and accommodating. They drove me home and called me when my car was ready. No hassles. More

Constant Quality Every employee involved in your experience at Dirito Brothers is professional, courteous, interested and knowledgeable with regard to your needs. Tha Every employee involved in your experience at Dirito Brothers is professional, courteous, interested and knowledgeable with regard to your needs. That is why we keep buying VW's from them, 3 Beatles and 2 Jettas in 20 years. Kevin has been our service representative for as long as I can remember, and is five star exceptional. More

1st Service on our new Atlas Danny in the service department was wonderful from the first contact on the phone. You could tell that customer service was extremely important to him Danny in the service department was wonderful from the first contact on the phone. You could tell that customer service was extremely important to him. He was able to make the appointment at a time the worked best for me. when I arrived at the dealership he was quick to help me and was able to get my car in and out quicker than the expected time. This dealership is absolutely wonderful and always has been. More

they were very friendly and professional but I brought my ca They were able to get me in for service after a 1-day wait. They were very professional and friendly on my arrival. They brought me home with their dr They were able to get me in for service after a 1-day wait. They were very professional and friendly on my arrival. They brought me home with their driver I was able to get some things done. They picked me up about three and a half hours later, and brought me back in to pick up my car.. No surprises, very happy. More

Quick Attentive and Friendly Shannon Sousa is a wonderful Service Advisor. Exceeded expectations for an infrequent customer. Like old friends she listened and advised and support Shannon Sousa is a wonderful Service Advisor. Exceeded expectations for an infrequent customer. Like old friends she listened and advised and supported my needs. Stellar Service! More

Effortless I called to confirm service appt (I scheduled online) one day prior to drop off date. It wasn’t found in the system. My call was transferred to Marina I called to confirm service appt (I scheduled online) one day prior to drop off date. It wasn’t found in the system. My call was transferred to Marina. She apologized for any inconvenience, said not too worry, and would still be able to come in. Next day she took my info and gave me estimate time of completion, etc. So quick and efficient. More