Dirito Brothers Walnut Creek Volkswagen

Fast, friendly and efficient service. Good communication. I appreciated Marina’s personal attention. She texted me with updates and remembered that I was spending time with a friend. I appreciated Marina’s personal attention. She texted me with updates and remembered that I was spending time with a friend. More

Everyone at the dealership is warm, friendly AND helpful. Unlike other dealerships (have 7 cars) we don't wait endlessly for service to call back Unlike other dealerships (have 7 cars) we don't wait endlessly for service to call back More

Went there for a recall and bought wiper blades. Service was fast. Was planning to put them on myself but Danny helped me with it. He was great! was fast. Was planning to put them on myself but Danny helped me with it. He was great! More

Knowledge and Trust I've leased 2 and bought 2 cars from Ron Simi. He's very knowledgeable and works hard to make what you're looking for work. I'd recommend Ron to anyon I've leased 2 and bought 2 cars from Ron Simi. He's very knowledgeable and works hard to make what you're looking for work. I'd recommend Ron to anyone looking to purchase or lease a vehicle. More

Gus is a very knowledgeable salesperson. He has sold me 4 vehicles so far. He is an honest guy and won’t waste your time. vehicles so far. He is an honest guy and won’t waste your time. More

The service staff always very friendly professional. The man who greeted me as I drove up and directed me to a service advisor was very nice. man who greeted me as I drove up and directed me to a service advisor was very nice. More

Easy and efficient John Benitez was wonderful to work with. He was knowledgeable about the product, very responsive, patient, personable and I did not feel pressured. T John Benitez was wonderful to work with. He was knowledgeable about the product, very responsive, patient, personable and I did not feel pressured. The staff is friendly and accommodating and customer service is outstanding. More

March 7 maintenance visit for 2014 Jetta Clean, fast and convenient. Service was done to expectations and time for completion was efficient. My service coupon was processed correctly as well Clean, fast and convenient. Service was done to expectations and time for completion was efficient. My service coupon was processed correctly as well as the recall repair. More

Thank you Erin! I hate buying cars. The process is typically exhausting, stressful, and painful on my wallet. This time around, I decided I was going to do ALL my res I hate buying cars. The process is typically exhausting, stressful, and painful on my wallet. This time around, I decided I was going to do ALL my research ahead of time (make/model/extras/test drives), figure out the price I'd be willing to pay, then only talk to the sales personnel via email or text. I just HATE being "wheeled and dealed." When we were ready, I emailed multiple VW internet sales managers/personnel within about a 50 mile radius from our home. Some responded and told me I was being unreasonable with my requested price and tried to educate me on how this all works. They were out immediately because I don't take kindly to condescending emails. It quickly came down to 2 dealers who were willing to work with me. Erin stood out immediately because her emails were kind, responsive, genuine, and not at all condescending. We went back and forth on just a handful of emails before agreeing on a price that the competition was unwilling to meet. We ended up paying slightly more than my original offer, but I was ok with it because Erin earned the business. Upon meeting to pick up the car yesterday, there were no games and no additional upselling. I am in sales myself and can respect her approach from a service perspective rather than a sales perspective. Building relationships is what gets a sale and she excelled at connecting and resonating with the customer as a real person, not your typical salesperson. Thank you so much Erin, we wish you the very best and thank you for helping us make this super easy and painless! More

The service is prompt and the communication is great. I love that they can give updates via text. In addition to the great customer service, the repairs are done well. I've had nothing but positive results love that they can give updates via text. In addition to the great customer service, the repairs are done well. I've had nothing but positive results. More