Dirito Brothers Walnut Creek Volkswagen

service took much longer than it should have This is why people don't use dealerships for service! The experience started OK. I needed my 1st service for my 2019 Tiguan. I was able to make an This is why people don't use dealerships for service! The experience started OK. I needed my 1st service for my 2019 Tiguan. I was able to make an appointment online. The check-in process was efficient. I was told it would take 4+ hours for my simple service to be completed (oil change, tire rotation, software update) and am promised the car by 3:30. I am told they close at 4 PM. I see 3 other cars pull in behind me as I am leaving. At 3:20, I get a text saying to come to the dealership, that my car will be ready at 4. I arrive at 3:50. No car. they have no paperwork on it, and can't seem to find it. They will check. I check the service desk again at 4:10 - still no paperwork, no car. They are locking up for the night. I check again at 4:30, they have found the paperwork, but the car is still not ready. About 4:40 I am reunited with my car. I am absolutely the last service customer, even though I know I was not the last cusomter to drop my car. Did they lose it? Most dealerships will wash and vacuum the car as part of the service. Not here. So they have the car well over 5 hours for essentially an oil change. I am going elsewhere next time. More

People makes the difference I've now had interaction with parts and service at Dirito Brothers. My service advisor, Tim, did an excellent and professional job. He took the time I've now had interaction with parts and service at Dirito Brothers. My service advisor, Tim, did an excellent and professional job. He took the time to chat and keep me informed about the status of my vehicle while being serviced. Too many Service Advisors just want to push you through the system and send you on your way. Tim has a personal touch that makes a difference between 5 stars and 3. Having a few other cars, mainly BMW products, I've grown accustomed to a certain level of service that I expect. Unknowing VW and Dirito Brothers, I can comfortably state that they are at that level if not a bit above. Having a sense of confidence going to a business AND feeling like I am valued as their customer is important. In addition it is rare today to have a dealership that is still family owned and like the fact that the Dirito family is fully involved. More

Reliable service Dirito has been our choice for VW for many years and there is no reason to change that. Reliable, responsive, professional service even during those d Dirito has been our choice for VW for many years and there is no reason to change that. Reliable, responsive, professional service even during those difficult times. More

Kevin is great I have been dealing with Kevin since I purchased my Golf Alltrack. He most talented at delivering bad news and explaining thoroughly so you understand I have been dealing with Kevin since I purchased my Golf Alltrack. He most talented at delivering bad news and explaining thoroughly so you understand. The other day I had a recall on the sun roof and Kevin was helpful in getting me the necessary paper work so I could deal with VW corporate to get a refund of the repairs I had on my sun roof. Thanks Kevin More

Excellent Customer Experience! Clean, neat, organized, personable, knowledgeable, professional. I needed a battery at the worst possible time, (the night after protesting in the Clean, neat, organized, personable, knowledgeable, professional. I needed a battery at the worst possible time, (the night after protesting in the city near the dealership) I called around noon and the dealership was on reduced hours due to the activity the night before. I was told if I could make it before closing I could get service. I arrived around 12:30 pm and was told I might not get out until just before closing (4:00 pm). I'm happy to say my car was ready in about 90 minutes! I'll definitely be back for service and possible a second vehicle! More

Great customer service. Very informative with my car fix via text which was nice. As soon as the car part arrived they quickly made the fix. Thanks for the smooth and contactless service! via text which was nice. As soon as the car part arrived they quickly made the fix. Thanks for the smooth and contactless service! More

Service The entire experience was great. We were guided and informed of the pending protests that were happening in Walnut Creek and thankfully we listened t The entire experience was great. We were guided and informed of the pending protests that were happening in Walnut Creek and thankfully we listened to their advice. Everything was done on time and fully covered all services. More