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Dirito Brothers Walnut Creek Volkswagen
Walnut Creek, CA
4,633 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California.
Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs.
It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States.
If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family.
If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,633 reviews
June 11, 2020
Good service, easy to get an appointment. Everyone was masked. I was asked “if” I wanted my car sanitized post-service. Maybe, given the current situation, you should perform this service automatically. masked. I was asked “if” I wanted my car sanitized post-service. Maybe, given the current situation, you should perform this service automatically. More
by edlezcano
Verified CustomerEmployees Worked With
June 10, 2020
Excellent service Dwane and Shannon are the best Took Excellent service Dwane and Shannon are the best Took care of the issues and kept me informed of the progress Thank you for the good service Excellent service Dwane and Shannon are the best Took care of the issues and kept me informed of the progress Thank you for the good service More
by claytonautoserv
June 09, 2020
Everything was easy and quick. The people who work at Dorrito Brothers in WC are fantastic. They even sterilized my car before giving it back to me. Dorrito Brothers in WC are fantastic. They even sterilized my car before giving it back to me. More
by MBLMMY
June 09, 2020
Great experience as usual! Dirito Brothers makes it easy... Convenient location, super friendly service and an overall understanding of our needs make this dealership special. Dirito Brothers makes it easy... Convenient location, super friendly service and an overall understanding of our needs make this dealership special. We have owned VWs continually for over 35 years; both for us and now for our kids. No plans to change our strategy!!! Thank you! More
by MBAIER1967
Employees Worked With
Tim Luong
June 08, 2020
A Terrific Experience This was one of the best if not the best new car buying experiences I have had! Kyle Ritola and Dave Dirito are real pros. This was one of the best if not the best new car buying experiences I have had! Kyle Ritola and Dave Dirito are real pros. More
by RCASSANO
June 07, 2020
Great family of people working together to bring great cars to Walnut Creek. They go the extra mile every time to make sure your taken care of and comfortable in any situation! cars to Walnut Creek. They go the extra mile every time to make sure your taken care of and comfortable in any situation! More
by EDGRNKWSK7
June 07, 2020
we bought our atlas with the great help of the dirito brothers staff and now we are very satisfied with the service they offer us for the maintenance of our car. Thank you brothers staff and now we are very satisfied with the service they offer us for the maintenance of our car. Thank you More
by a.luisa
June 07, 2020
-too expensive for a maintenance that won’t even include car wash or vacuum; -tire pressure wasn’t done or sensor wasn’t reset. $171 for only checking, not replacing or wash... nothing. car wash or vacuum; -tire pressure wasn’t done or sensor wasn’t reset. $171 for only checking, not replacing or wash... nothing. More
by Silvana
Employees Worked With
June 06, 2020
service took much longer than it should have This is why people don't use dealerships for service! The experience started OK. I needed my 1st service for my 2019 Tiguan. I was able to make an This is why people don't use dealerships for service! The experience started OK. I needed my 1st service for my 2019 Tiguan. I was able to make an appointment online. The check-in process was efficient. I was told it would take 4+ hours for my simple service to be completed (oil change, tire rotation, software update) and am promised the car by 3:30. I am told they close at 4 PM. I see 3 other cars pull in behind me as I am leaving. At 3:20, I get a text saying to come to the dealership, that my car will be ready at 4. I arrive at 3:50. No car. they have no paperwork on it, and can't seem to find it. They will check. I check the service desk again at 4:10 - still no paperwork, no car. They are locking up for the night. I check again at 4:30, they have found the paperwork, but the car is still not ready. About 4:40 I am reunited with my car. I am absolutely the last service customer, even though I know I was not the last cusomter to drop my car. Did they lose it? Most dealerships will wash and vacuum the car as part of the service. Not here. So they have the car well over 5 hours for essentially an oil change. I am going elsewhere next time. More
by Brian G
Employees Worked With
Tim Luong
June 06, 2020
People makes the difference I've now had interaction with parts and service at Dirito Brothers. My service advisor, Tim, did an excellent and professional job. He took the time I've now had interaction with parts and service at Dirito Brothers. My service advisor, Tim, did an excellent and professional job. He took the time to chat and keep me informed about the status of my vehicle while being serviced. Too many Service Advisors just want to push you through the system and send you on your way. Tim has a personal touch that makes a difference between 5 stars and 3. Having a few other cars, mainly BMW products, I've grown accustomed to a certain level of service that I expect. Unknowing VW and Dirito Brothers, I can comfortably state that they are at that level if not a bit above. Having a sense of confidence going to a business AND feeling like I am valued as their customer is important. In addition it is rare today to have a dealership that is still family owned and like the fact that the Dirito family is fully involved. More
by STEVEN.FOON
