Dirito Brothers Walnut Creek Volkswagen

Jetta worked on The service was great and the car runs good. Kevin did and outstanding job and great service provided. I will go to Dirito Brothers to buy a new car The service was great and the car runs good. Kevin did and outstanding job and great service provided. I will go to Dirito Brothers to buy a new car. More

Service department said they would look into an issue. Said the car won’t be fixed as they need to look into other parts. THREE days of no car and I hadn’t heard anything. I ask the and they say sorry we Said the car won’t be fixed as they need to look into other parts. THREE days of no car and I hadn’t heard anything. I ask the and they say sorry we actually can’t do different parts. Ok, so I had to contact them after 3 days because they forgot. I pursued the issue and am told he was new and didn’t know. Somehow this was totally acceptable as all I got after this time was an apology that he was new. Totally insane. I was talking to someone about buying a new car here and decided to head over to Honda instead after this. I am still pursuing this issue up the chain as this incompetence just blew me away. Be wary of getting service done as new employees aren’t held to any standard here. My dealer, Gus, was amazing when I purchased the car and I had thought I found my new dealership. The service department is what drove me away, and I will never recommend another person to deal with this. More

The dealership did a great job on my beetle. After having taken it to so many other mechanics, spending so much money over the course of the last 3 years, we finally decided to try the dealership. Th having taken it to so many other mechanics, spending so much money over the course of the last 3 years, we finally decided to try the dealership. They diagnosed the problem with 2 days and I can finally trust driving my car again. More

Bad car repair/maintenance experience. The car is excellent the car had a minor oil sensor leaking at the bottom of the engine should be a powertrain issue but they charge me anyway excellent the car had a minor oil sensor leaking at the bottom of the engine should be a powertrain issue but they charge me anyway More

First, small service (10,000 mile service performed at 5,200 based on insistent warning light and date of manufacture) plus recall software update. Easy check in, car was ready on-time. Fine communicati 5,200 based on insistent warning light and date of manufacture) plus recall software update. Easy check in, car was ready on-time. Fine communications. I had prepaid service plan, so everything was free but the $40 recommended tire rotation (ouch). More

I take my CC to Diritto Bros for service because they know their products and I trust them to do the work properly. I could take it to a different mechanic who may be just as good, but then again may no know their products and I trust them to do the work properly. I could take it to a different mechanic who may be just as good, but then again may not be. Why take chances ? More

Not a good experience. I had an appointment for an issue that never got checked. Luckily I have to go back for another issue, but main issue was never check to begin with. Completely inexcusable. that never got checked. Luckily I have to go back for another issue, but main issue was never check to begin with. Completely inexcusable. More

Great to see that the customer service is so high at this location. I needed an extra key and Marina was extremely helpful and cheerful. Very much appreciated. location. I needed an extra key and Marina was extremely helpful and cheerful. Very much appreciated. More

We have been shopping around for a few weeks. We saw a car online that was located at Dirito Brothers. Due to COVID-19 and that we have a newborn, we were unable to go in person to see the car as it was l car online that was located at Dirito Brothers. Due to COVID-19 and that we have a newborn, we were unable to go in person to see the car as it was located about 65 miles away from us. John and staff were not only understanding of our situation, but made it completely easy to get everything going. We arranged to pick up and complete the paperwork for the next day, and were blown away. Everyone was incredibly professional and so so so nice. John even came in, ON HIS DAY OFF to meet us and show us the car (complete with a big red bow on it when we arrived). We were amazed by everyone’s kindness. Also, the car was exactly as shown and described on the website. We will definitely be recommending Dirito Brothers to everyone we know and will have no problem driving the extra miles to work with them again (despite other VW dealers being less than 10 miles away). Thank you to all! More

Best car buying experience I have ever had! I purchased a used egolf from Dirito Brothers and it was a fantastic experience. They delivered the car in perfect condition to my home. The driver I purchased a used egolf from Dirito Brothers and it was a fantastic experience. They delivered the car in perfect condition to my home. The driver was wearing PPE and sanitized the car before handing me the keys. I got the car I wanted for the price I wanted and the experience was great! More