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Dirito Brothers Walnut Creek Volkswagen
Walnut Creek, CA
4,633 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California.
Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs.
It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States.
If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family.
If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,633 reviews
June 27, 2020
Thanks for a great sales experience! Top-notch service from start to finish; your people were friendly, knowledgeable and a pleasure to do business with. from start to finish; your people were friendly, knowledgeable and a pleasure to do business with. More
by TEJAS VYAS
Verified CustomerEmployees Worked With
June 27, 2020
Lease Buyout Horror Show A 30-minute transaction turned into four hours and the quoted payment turned out to be $150 under what it really was. I went in after having had a A 30-minute transaction turned into four hours and the quoted payment turned out to be $150 under what it really was. I went in after having had at least two telephone conversations with Jim Cord regarding the lease buyout of my Tiguan. During one of them, I had the original contract in front of me and when he asked for the residual I gave him the number ($23K-something). I read it right off the contract and he told me what the monthly payment would be which was, as I recall, $315.00. When I went in (during the Covid 19 pandemic I might add), I learned, after having sat around for about an hour, that the payment would actually be over $100 more than what he said; this was based on the fact that somehow the residual was not transcribed correctly. After some back and forth, he invited me to speak with the manager who was, I believe, Kyle. I was quite angry, not only because I felt like I'd been played with some bait-and-switch tactic, but also because I had already sat around for what was now two hours. Note that I did not want to be inside that dealership at all because of the virus and here I was being forced to hang around for this amount of time. Plus, it was hot outside and there was nowhere to sit without sweating. Long story short, I left and ran some errands, returned, and the contract was STILL not ready, so I sat around some more and finally was able to sign the thing and leave. I arrived at the appointed time, which was noon, and when I left I made a point to look at the clock in the car: it was 4:01 P.M. I'm getting angry again just thinking about the whole episode. I didn't want to drive all the way into Oakland as I had things that needed doing, but now I deeply regret not having done so. I have owned Volkswagens for a long, long time. I had a '65 bug (red), a van (blue), a Jetta, two Passats and now the Tiguan. I have also owned a Porsche (914-6) –– point being, I have a history with German cars. But I am so disgusted with this whole episode that I have considered trading in the Tiguan and getting a Lexus just so I don't have to deal with Volkswagen any longer. And now that I think of it, I was considering getting the hybrid when it comes out in 2021, but I understand from Jim that there is not, and never has been, a hybrid in the works. If Volkswagen wants to make this right with me, the company can give me the monthly payment originally quoted. It is the right thing to do, but we certainly don't have an abundance of that any more. More
by CLYNNTHROCK
Employees Worked With
Other Employees :
I am not sure about Kyle; one of the managers worked on this and he was very nice and none of the fiasco was his fault., Jim Cord
June 27, 2020
I had a very good experience when I took my car in, they were very organized, clean and efficient. I very much enjoyed coming in. were very organized, clean and efficient. I very much enjoyed coming in. More
by jensenclaire102
June 27, 2020
20K Service and Recall Repair Drop off was smooth and easy. Service area was clean and felt safe. Ride home was convenient. Work was completed on time and I am very satisfied. Drop off was smooth and easy. Service area was clean and felt safe. Ride home was convenient. Work was completed on time and I am very satisfied. More
by GEOROD58
Employees Worked With
June 27, 2020
For the service wise, its good. But be careful for the payment. They try to charge my debit card and it showing a decline. So I give them my credit card, they charge the amount for my bill on credit card payment. They try to charge my debit card and it showing a decline. So I give them my credit card, they charge the amount for my bill on credit card and also hold the almost more then a half amount on the debit card too. So called them and they said it didnt showing us any amount that hold on your debit card. So I called next day but still didnt get help. Then I called back them after 4 days, still they said there is no amount is showing on their side, so I called our bank and connect to them with 3 way and then my bank describe them that is already process the amount on the debit card. So finally I have to dispute our transaction. More
by Henry
Employees Worked With
June 27, 2020
Excellent service my service rep Kevin kept me informed every step of the repair of my wife’s car your attention to detail has been greatly appreciated by me and my family every step of the repair of my wife’s car your attention to detail has been greatly appreciated by me and my family More
by REEVESEDWARD
June 27, 2020
Outer boot replaces Half day service -mid morn til mid afternoon. Lyft ride much appreciate upon return. Kevin / Rep infomative about service performed/length of time a Half day service -mid morn til mid afternoon. Lyft ride much appreciate upon return. Kevin / Rep infomative about service performed/length of time and readiness call. More
by SKAUSTEL
June 27, 2020
Andres was very responsive and explanatory with all the questions that I had. Both Andres from sales and Jeff from management were extremely helpful with all the process. questions that I had. Both Andres from sales and Jeff from management were extremely helpful with all the process. More
by Becky
June 27, 2020
Great price, great people, great experience. Gerard and Nanika are the BEST! Gerard helped us find the perfect car at the price we were looking for. He made the process go very quick and smooth Gerard and Nanika are the BEST! Gerard helped us find the perfect car at the price we were looking for. He made the process go very quick and smoothly. Super great experience. This is our second purchase from Dirito Bros. We will definitely be back again next time around. Highly recommended. More
by JON33
June 27, 2020
Quick and Efficient. I met with Dave and Sterling. They were quick and efficient with the whole process especially during SIP. Will definitely return to Dirito Brothers WC I met with Dave and Sterling. They were quick and efficient with the whole process especially during SIP. Will definitely return to Dirito Brothers WC. More
by ksabugo
