Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Dirito Brothers Walnut Creek Volkswagen
Walnut Creek, CA
4,633 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California.
Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs.
It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States.
If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family.
If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,633 reviews
July 12, 2020
Not having a good experience. Customer service wise I had great customer service from Tim. I brought my car in for an initial oil leak. Spent a lot of money to fix it. I broke down the same day I picked it u great customer service from Tim. I brought my car in for an initial oil leak. Spent a lot of money to fix it. I broke down the same day I picked it up and had it towed back in. They fixed it. Now a week and a half later I'm having to bring my car back in because my car has a large amount of oil leaking from it. Something obviously was not fixed correctly. Tim has made this experience a little less stressful by providing great customer service. Depending on how this is handled tommorrow I may give a better rating. More
by WALLY0826
Verified CustomerEmployees Worked With
Tim Luong
July 12, 2020
My Tiguan got repairs done at the roof area and water was leaking. Dealership say no problem we fix. Thank you for your understanding and finding a solution. leaking. Dealership say no problem we fix. Thank you for your understanding and finding a solution. More
by JORANACA
Employees Worked With
July 12, 2020
Marina was great! Got me taken care of and updated me on the situation with my car, in a timely Manner. Thank you Dorito bros! the situation with my car, in a timely Manner. Thank you Dorito bros! More
by JASLENE4410
Employees Worked With
July 11, 2020
Excellent Dirito provided the fairest, friendliest, smartest, most transparent buying experience in my 30 years of buying 10 Volkswagens. Dirito Brothers ar Dirito provided the fairest, friendliest, smartest, most transparent buying experience in my 30 years of buying 10 Volkswagens. Dirito Brothers are lightyears ahead of all other dealers, and I've dealt with many throughout California. More
by M St
July 11, 2020
It was very easy to purchase a car. Everyone seemed very present and helpful. They are open to anything you would like, and are quick to answer any question. present and helpful. They are open to anything you would like, and are quick to answer any question. More
by MADISONPERRY1919
Employees Worked With
July 11, 2020
Excellent Service But Substandard Vehicle Clean-Up Marina was, as she has always been, fantastic in arranging for the service of my car, from receiving the tow, to a quick turnaround time, to keeping m Marina was, as she has always been, fantastic in arranging for the service of my car, from receiving the tow, to a quick turnaround time, to keeping me informed of the diagnostic findings and the necessary and recommended actions. For the latter, it included the cleaning of carbon sludge from the intake system--which was performed. Disappointingly, upon arriving home I noticed considerable amounts of carbon deposits splattered on the grille, front bumper and fenders of my car's white exterior. While I understand that there are cleaning limitations due to the Covid-19 situation, I do not expect to find evidence of the (internal) services performed displayed on the car's exterior. It leads one to think that if highly visible and easy-to-remedy sloppiness on a car's exterior is not addressed, what other shortcomings are present that the customer cannot see? Five stars for Marina's service, three stars for the lack of follow-through and cleanup on the part of the technician. I've enjoyed 5+ years of excellent service with Marina at Dirito Brothers and I'm optimistic that future visits will see this latest quality control issue fully rectified. More
by jponeill4
Employees Worked With
July 11, 2020
Great and fast service. Staff was super friendly and Marina was great with keeping me updated on my vehicle service. Definitely will be doing business here again. Marina was great with keeping me updated on my vehicle service. Definitely will be doing business here again. More
by MIKEYSURAAG
Employees Worked With
July 10, 2020
There was a misunderstanding on my appointment date that day but the service advisor still accommodate to service my vehicle and I’m glad that it was done before the estimated time given. Unfortunately the day but the service advisor still accommodate to service my vehicle and I’m glad that it was done before the estimated time given. Unfortunately the vehicle was not wash and dry due to covid situation. More
by MSMARTIJA
Employees Worked With
July 10, 2020
Great service but no vehicle sanitizing Kevin was great in getting me checked in for my service. Car was done on time. I was kind of surprised the car was not sanitized before returning it Kevin was great in getting me checked in for my service. Car was done on time. I was kind of surprised the car was not sanitized before returning it to me. There was a sanitizing station at the pickup area, and I was asked to give them 30 minutes to prep the car for pickup, but when I got there a service guy just drove up, no gloves, no cleaning, and handed the keys to me. In this time of COVID-19 I was expecting a bit more care, or at least a wipe down of the steering wheel. All in all, I have always had a great experience at Dirito Bros. More
by darcyvansiclen
Employees Worked With
July 10, 2020
Everything was fine. The only disappointment was that I was expecting a car wash. Maybe that is no longer included. Wish I knew if I was supposed to request it. was expecting a car wash. Maybe that is no longer included. Wish I knew if I was supposed to request it. More
by rrrranch
Employees Worked With
