Dirito Brothers Walnut Creek Volkswagen

Tricky issue finally resolved. I came in for a service and also to get a persistent check engine issue fixed. After replacing a sensor last year, and the inlet manifold and the wir I came in for a service and also to get a persistent check engine issue fixed. After replacing a sensor last year, and the inlet manifold and the wiring harness this year, it appears to be fixed. Thank you very much for that. However it did take three weeks, which was a bit more than I had anticipated! The check in could have been more efficient. I explained what needed to be done over the phone ( to Mark) and was given a timed appointment to drop the car off on the following Monday afternoon. This was confirmed by email. So far so good. A day or two later I had an email exchange with Mark asking for a small change to the work order. He replied that I should tell the service advisor. When I arrived at the appointed time, the service advisors had all left for the day. The person who checked me in asked me to start over and fill out a form with what needed to be done. Only when I objected that I had already done this over the phone, that I was on time for my appointment, and showed her my name on the tv screen was she willing to log in to the computer and look up my record. I am not sure that she did anything more than log in. The following day, Tim called and then texted me asking what service options I needed, EXACTLY the same options that had been discussed over the phone with Mark. I have some problems with all this. 1 If I show up on time for an appointment, someone should be there to check me in. 2 I shouldn't have to go over my service needs twice (three times if you include the request to fill out the form when dropped the car off). 3 When I asked Mark to make the change to add the wiper blades, he should have entered into the system then and there rather than passing me off to someone else. What is the point of having more than one person involved if they don't communicate with each other? More

Fixed the big problem, but forgot to fix the smaller problem They fixed my big problem (engine overheating), but forgot to check the A/C vent that was not blowing air, even though I had specifically asked them t They fixed my big problem (engine overheating), but forgot to check the A/C vent that was not blowing air, even though I had specifically asked them to check that out. But of course when I go to pick up the car, the techs who worked on my car are not in, so there's no way for me to speak with them about why the A/C problem wasn't even checked out. More

Marina is an AMAZING Service Rep. Tim took care of me once I arrived, very kind and professional! They both ROCK! Thank You All! Cheers! once I arrived, very kind and professional! They both ROCK! Thank You All! Cheers! More

Another great experience! Good safety measures during pandemic and, as always, exceptional service! Checked in quickly, my Jetta was ready on time, dealer provided Lyft rides, Good safety measures during pandemic and, as always, exceptional service! Checked in quickly, my Jetta was ready on time, dealer provided Lyft rides, and the parts department had exactly what I was looking for. More

Amazing dealership! Erin was great, she helped me when I originally got my lease, then helped me out and gave me the info I needed to buyout my lease. She gave me a lot of info and made the process easy. Ed originally got my lease, then helped me out and gave me the info I needed to buyout my lease. She gave me a lot of info and made the process easy. Ed in finance was great as well. Both were incredibly friendly. Will definitely come back when I need a new car. More

Kevin in the service department went above and beyond! He actually drove to another dealership to pick up the part that was needed so that my car could be finished earlier than anticipated. The only reason actually drove to another dealership to pick up the part that was needed so that my car could be finished earlier than anticipated. The only reason it is not 5 stars is because whoever replaced the alternator was obviously smoking while fixing the car and the clocks were not reset z in a VW hard to figure out how to reset the clocks so it’s a bit of a pain. Otherwise the service was fantastic! More

New Car Lease Financing was unique but the dealership was accommodating to our needs & to the two small children with us & we drove away with or new vehicle Financing was unique but the dealership was accommodating to our needs & to the two small children with us & we drove away with or new vehicle More

I cannot say enough good things! I had the most wonderful experience working with Andres. After having a bad experience at a previous dealership, Andres was able to completely turn t I had the most wonderful experience working with Andres. After having a bad experience at a previous dealership, Andres was able to completely turn this around, and made me excited to get a new car! He listened to what I wanted, and was able to provide me with everything on my checklist. When I went into the dealership, he made the process quick and painless and had my car detailed and ready for me to drive away with. Thank you Andres for being so awesome! More

Ron Simi was great. He helped accommodate my needs in regards to picking out a Tiguan I was looking for. He was very friendly and professional. I would definitely refer friends to him if they are ever in regards to picking out a Tiguan I was looking for. He was very friendly and professional. I would definitely refer friends to him if they are ever in the market for a new VW. More