Dirito Brothers Walnut Creek Volkswagen

The sales associate I worked wit was excellent. However, the lady in finance was not wearing a mask. I’m not sure why finance felt masks were optional in this day. Overall good experience though. the lady in finance was not wearing a mask. I’m not sure why finance felt masks were optional in this day. Overall good experience though. More

I was greeted immediately upon arriving for my appointment and taken into the service offices where my assigned service rep walked me through what the service was going to entail and when my vehic appointment and taken into the service offices where my assigned service rep walked me through what the service was going to entail and when my vehicle would be ready for pick-up. I was contacted by text when my vehicle was complete, on time and at the price that was quoted....no surprises. Car was clean and everything was handled with Covid care. More

We have been happy customers for years now! We have referred friends and family to the dealership and they also experience friendly and professional service. Thank you! referred friends and family to the dealership and they also experience friendly and professional service. Thank you! More

I was really impressed by customer service and make me buy the car right away rather than shopping other places good job excellent service g buy the car right away rather than shopping other places good job excellent service g More

Gus and Jim went above and beyond! Thank you so much for your help! I’ll be definitely reaching out to Gus next year to help look for my 2021 car! Tim helped complete the airbag recall that some service your help! I’ll be definitely reaching out to Gus next year to help look for my 2021 car! Tim helped complete the airbag recall that some service guy half-assed. Kevin helped with my brakes, rotors and airbag and headlight recalls. So he didn’t really update me or text me but I called to check up on it and it sounded like he had a long day. My tire pressure light came on the day I picked it up so I don’t know if that job was completed there either... I’ll be going to the gas station Air pumps to check on my tires myself. Marina picked up the call when I called Regarding the incomplete Airbag recall job. She was nice and told me to come back so they could Look at it. More

I had an excellent experience at VW in Walnut Creek. Gerard was amazing as he had the car waiting in the shade and was ready for me test drive immediately. I liked how there was no pressure to buy and f Gerard was amazing as he had the car waiting in the shade and was ready for me test drive immediately. I liked how there was no pressure to buy and felt like i was given the respect i deserved unlike Subaru in Walnut Creek. I ended up buying the car and was out the door in 2 hours! More

My car was recalled for a very significant reason. Tim and Kevin handled the appointment and answered my questions about the recall details. These guys made the process of the recall smooth. Nice job...a and Kevin handled the appointment and answered my questions about the recall details. These guys made the process of the recall smooth. Nice job...again! More

I had a terrific experience buying a new car at Dirito WC. I arrived just as they were closing but they stayed late to help me and we ended up with a very fast and easy transaction. I was assisted i WC. I arrived just as they were closing but they stayed late to help me and we ended up with a very fast and easy transaction. I was assisted in the Sales Dept by Gus and Jim and Jeff. Gus really went the extra mile to ensure I had everything I needed and wanted and more! I appreciated very much that Jeff was able to meet my requirements for trade-in value and pricing on the new car. Ed in Finance was wonderfully efficient and adept at explaining things in an easy to understand manner. When I first moved to the WC area in 2008, I used to bring my old Jetta to Dirito for service. This was my first experience buying a car here and I was happy to see that the good customer service is present in all the departments. Great job guys, thank you very much! More

Had such an amazing experience at Doritos Bothers in WC! We had walked in not knowing what we wanted but within minutes of talking with Gus, he knew exactly what we were looking for and more! Surpassed my We had walked in not knowing what we wanted but within minutes of talking with Gus, he knew exactly what we were looking for and more! Surpassed my expectations for sure! Thank you so much! We will be back soon! More