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Dirito Brothers Walnut Creek Volkswagen
Walnut Creek, CA
4,630 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California.
Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs.
It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States.
If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family.
If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,631 reviews
September 01, 2020
I'm extremely satisfied with the customer service and and the work done on my Tiguan. Everything looked good and the service was completed ahead of schedule. My only complaint is the price. $40 for tire rota the work done on my Tiguan. Everything looked good and the service was completed ahead of schedule. My only complaint is the price. $40 for tire rotation seems egregious! More
by MARCKBANAGAN
Verified CustomerEmployees Worked With
September 01, 2020
Very poor service. No follow up and poor communication. I was not contacted once in the almost two weeks that my car was there. I only got information when I called and when I did call, each time I was told was not contacted once in the almost two weeks that my car was there. I only got information when I called and when I did call, each time I was told it would take one or two more days. There was absolutely no explanation of the service or the issue that led to it. I was just expected to sign for it. Also no information given when asked how long to drive before getting smog check again. More
by jmklenow
September 01, 2020
Excellent customer service. service rep Tim Luong ensured the work was completed right and in time. Kudos to the mechanic as well for doing a good job. ensured the work was completed right and in time. Kudos to the mechanic as well for doing a good job. More
by DTANG94507
Employees Worked With
Tim Luong
August 30, 2020
Ron Simi made my experience stress free. Karen in finance was personable and easy to work with. Overall, best car buying experience I’ve had. was personable and easy to work with. Overall, best car buying experience I’ve had. More
by a_dusatko
August 30, 2020
DBWCV is the best experience our family has ever had. Sterling Daniels, Ed Miller and Gus Davilla! Thank you for the excellent customer service. We are in love with our new RLine Tiquan! See you again so Sterling Daniels, Ed Miller and Gus Davilla! Thank you for the excellent customer service. We are in love with our new RLine Tiquan! See you again soon! More
by GAMMYB3
Employees Worked With
Other Employees :
Ed Miller 5 stars
August 30, 2020
Super nice and understanding about my situation. Completed their job in a timely manner, and were very communicative with me throughout the whole process. Good work! Completed their job in a timely manner, and were very communicative with me throughout the whole process. Good work! More
by VALLADAOM
Employees Worked With
August 29, 2020
Brought my car in for service and they were prompt to accommodate on time with my appointment. The service was completed hours ahead of schedule. Extremely happy with my visit. accommodate on time with my appointment. The service was completed hours ahead of schedule. Extremely happy with my visit. More
by B_REED312
Employees Worked With
Tim Luong
August 29, 2020
I brought my car in for a recall repair. They were polite and helpful. It took awhile to get the part in but they called when it was ready. and helpful. It took awhile to get the part in but they called when it was ready. More
by SHEPPARD7
Employees Worked With
August 28, 2020
The check in process was fine. We were there for a tire warranty assessment per Pirelli’s request and the man who checked me in (Kevin) made no mention of the warranty stuff even after I brought it up. He warranty assessment per Pirelli’s request and the man who checked me in (Kevin) made no mention of the warranty stuff even after I brought it up. He just wanted to give me pricing. I asked him to look into door edges and attach them if available. I received a link to see the progress of my service but it didn’t work. I checked in at 10am and by noon still had no update. I called and was told my car was just finished—would have been nice if someone had contacted me. When I returned, there was no one there other than the person I had to pay. There was no paperwork about the tire info (warranty or pricing) and no info about the door guards. I was told I could wait 30 mins more until Kevin returned from lunch. I was quite annoyed. I just paid and left and no one has followed up with me about my tires even though the person I paid took down my info. I won’t be coming back to this location for service and will contact Oakland about future service and my tires. Also, I witnessed staff wearing their masks below their noses, which made me really uncomfortable being indoors with them. There was also a man with his face exposed blocking the door. I told Kevin I was uncomfortable exiting the door and walking by this man to go to my car and Kevin didn’t ask the man to put his mask on. Maybe I’m sensitive, but we’re in the middle of a pandemic and I really don’t feel comfortable coming onsite if people aren’t masked. More
by TIFFANYWAJSMAN
Employees Worked With
August 28, 2020
Each time that I have taken my car in the staff has always been so helpful, polite, friendly and professional. A big plus is that the bathroom is always clean. always been so helpful, polite, friendly and professional. A big plus is that the bathroom is always clean. More
by janeljc1
Employees Worked With
