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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,630 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,630 reviews

September 14, 2020

Dirito Brothers is the best. Everyone is friendly and no pressure to sell. We’ve purchased/leased many cars from them over the years and have never been disappointed. Customer service is excellent. More

by MICHAEL.DEMERS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We're so happy to know that you had a good experience at Dirito Brothers, again! We truly value your continued business, thank you!

September 12, 2020

My fiancée and I just got new cars over the past weekend. Her lease was up, so it was time for her replacement. While we were there, I decided to get a car as well, because the people at Dirito VW are that m More

by George
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

This is so great to hear. When a customer decides to buy a car from us just because our team is doing such a great job, we know we're doing something right. Thank you so much for the great review, George!

September 12, 2020

Just purchased 2021 Atlas from David Dirito and you could not find a finer person to handle all of your needs. David went out of his way to find the exact car for us. He found the car in Sacramento and had i More

by BIGS18
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Congrats on the new Atlas! Great to hear that David went above and beyond to get you the car you wanted. Thanks so much for the kind words, enjoy your new VW.

September 12, 2020

Dirito Bros tends to be a bit pricey for service, and tends to over-evaluate needs maintenance or repairs, but Shannon, their Service manager, is committed to customer satisfaction and is willing to work More

by GDAMarin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for this, we take our customers' feedback seriously. We are happy to hear that Shannon worked with you and found a solution. Thank you!

September 12, 2020

Service to just change oil at 120..00 was a bit pricey. Also, didn't wash my car which had been done at past services. Staff very nice and professional. More

by fdaman0010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Sep 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know about your missed car wash, we apologize for that oversight. Thanks for writing a positive review!

September 11, 2020

Easy appointment, drop off and repairs. As usual, great experience. Car was ready as promised and they are flexible if I can't pick it up until the next day. More

by woodburyhome
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Excellent! We're happy to hear your appointment was on time and of good quality. Thank you for the nice review!

September 10, 2020

great experience here! Easy to make the appointment and Kevin explained things to me in a way I could understand! Will definitely be back and would recommend More

by MELINDACBRASIL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good, easy experience with Kevin. Thank you!

September 10, 2020

Great service & very professional. Friendly and knowledgeable. Nice, smart, cool, stupid to ask for 25 when can cover with less dumb dumb dumb dumb dumb dumb More

by HANK13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the 5-star review Hank!

September 10, 2020

Dave Dirito took great care of my first transition from lease to own. He is straight and clear, very personable, answered my many questions (regardless of how obvious the answers) and worked inside of my t More

by Matt W.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Welcome to Dirito Brothers, Matt! Happy to hear your first experience was a great one. We appreciate your business and thank you for the great review!

September 09, 2020

Had appointment and car not looked at for three days...unable to remember name of person who made the appointment. I was told had only one employee to do diesels More

by COES58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We apologize for the delay in your service. I understand how frustrating that can be. We will be working on our communication procedures to avoid further incidents like this. We appreciate your understanding.

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