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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,630 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,630 reviews

September 20, 2020

Great service and great value. Communication and responsiveness was top notch. This was my first car in the USA and they walked me through every step and made me feel looked after on a personal leve More

by MURRAY.ROWDEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We're proud to have made your first US car buying experience a great one! We appreciate you taking the time to write such a positive review. Thank you and enjoy your new car!

September 18, 2020

Gus made it an awesome experience. He is extremely helpful and courteous. I definitely recommend him as a sales. Consultant. I am only disappointed with the trade in offer. Not even close to what was More

by douglasgil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Gus the Bus does it again! Thank you for the kind words and nice review. We are troubled to hear about the trade-in offer. We try to be as transparent as we can, sometimes things don't always translate online, nevertheless, we will be looking into the discrepancy. Thank you for letting us know.

September 17, 2020

Jim Cord sealed this purchase for you. The Atlas was too large and tall. We were VERY close to buying another Audi in March 2020, when he contacted us about the Atlas Cross Sport that had just arrived. We More

by PATMED
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Miller, Jim Cord
Sep 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

That's great to hear! Jim is a stellar employee and we're happy to see him in action thinking about what will be best for your needs. Thank you for the kind words for Jim and Ed. We hope you enjoy your new Cross Sport!

September 17, 2020

Because of Covid, more care visible to customer when picking up my car would have been appreciated. I'll be glad to talk to someone! More

by LILY.MULLEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Lily, thank you for the positive review,! We've received your comments regarding Covid care and have relayed this feedback to our Service Manager about a follow up. Thank you.

September 16, 2020

Just handled very professionally...I did not know what was wrong, Marina took a look, knew what was wrong, took my car to service and within an hour, all was corrected. Marina is a tremendous customer se More

by NORMACIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Marina is the best! Great to hear she so quickly solved your issue. Thank you for the kind words and great review!

September 16, 2020

Service was great really easy and fast process they were able to address all questions I had and look at any issues I had brought up More

by elliott_hull
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Sep 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear that! Thank you for taking the time out of your day to write a positive review!

September 16, 2020

Service member, Marina, communicated in a direct and timely manner. She went above and beyond to work out a deal regarding my vehicles warranty and my vehicles needed service. More

by Lauren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for letting us know, Lauren! We're glad to hear Marina treated you so well and worked out a deal for you.

September 16, 2020

Gus is the man to see! Very personable, very professional, and up front no games, no, pressure. I recommend Gus The Bus any day, go see him!! More

by Venny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience with Gus, he's truly a great guy. Thank you for passing along the kudos!

September 15, 2020

We recently made a purchase with Gus and had a lovely experience. Everything was thorough and we could not be more pleased with the level of service provided. More

by Ntoutjian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

That's what we like to hear! Glad to know that Gus treated you so well and you drove away happy. Thanks for the great review!

September 15, 2020

Excellent job !Thank you very much !I am very happy Excellent job ! Thank you very much ! I am very happy with my recent and past repair services. It was an overall excellent value. Thanks ag More

by SWANSON.RICK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you, Rick! We're always happy to have you. Thank you for taking the time to write such a nice review!

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